Customer Service General Warehouse
Resume:
Ka ’Twana Jones
*** *. **** ******, ********, Georgia 31415 • 912-***-****
Email: *************@******.***
Highlights of Professional Skills
●Expert communicator - 14years experience in customer service
●8 years- Managerial experience
●Serve well in dispatching and receptionist
●Highly experienced supervisor with strong leadership and communication skills that enable me to connect more effectively with my team and increase our productivity
●Experienced in managing and retaining company inventory
●Knowledgeable in handling and using different types of equipment
●10 years of experience in the shipping and receiving, Transportation industry, General warehouse operations.
●OSHA compliant
●TWIC Certified
●Forklift Certified
●WMS/YMS/SAP/PINC/TMS
Skills
●Worked with Allied Barton security company for 12 years, developing skills and duties that range customer service, awareness, and the inbounding/out bounding of OTR (Over the Road) trailers and containers.
●I have worked with Yard Spotters to keep yard inventory of equipment, and its maintenance, which has developed my skills in organization, productivity, and engagement.
●I made sure equipment was updated and in the correct yard location so that they are properly moved to the dock doors using OKATA, YMS management in AS400.
●I am now holding my current role in operations. I was recently promoted to transportation supervisor; I oversee a staff of 15 clerks that work a 7-day work week split.
●Overseeing the clerks requires me to make sure dock doors are correct using a spreadsheet formula (DDD) Dailey Dock doors with confirming tags, placard, trailer or container numbers.
●The clerk team closes off OTR trailers by ensuring that the verifier has met the weight and cube seal trailers before removing the cargo using YMS. During operations, I stroll three docks where clerks and verifiers ensure that inbound productions correspond to departing productions for appropriate closing out.
●Being a supervisor has increased my exposure to leadership and management skills.
Work Experience
February 2023- Present
Maersk- Performance Team Company 2470 Dean Forest Rd Port Wentworth GA, 31407- Assistant Yard Operations Manager
Review inbound appointment log and open order report each day to plan work activities.
Plans inbound and out bound schedules accordingly to meet customer metrics.
Determines staffing needs based on workload and schedules staff accordingly.
Assigns workers to specific duties based on workload and shipping schedules.
Reviews and updates operational procedures as necessary and ensures they are communicated to and understood by the warehouse associates.
Tracks productivity and qualifies performance by individual, function, and department.
Works with Inventory Control to ensure the highest level of inventory accuracy possible.
Manages payroll of department.
Advises employees on handling of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related problems.
Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.
Determines work procedures, prepares work schedules, and expedites workflow.
Issues written and oral instructions.
Ensures that proper safety procedures are followed.
Maintains harmony among workers and resolves grievances.
Position is full-time and on-site
December 2022- February 2023
Anatolia Tile & Stone 202 International Trade Park Port Wentworth GA, 31407- WH Operations Receiving Supervisor
●Work closely with management to achieve business objectives and support growth
●Ensures company material handling vehicles are maintained in accordance with manufacturer’s recommendations and serviced with regular frequency to ensure safe and proper functioning
●Supervises, motivates and assigns specific responsibilities to warehouse staff to ensure customer and business needs are met.
●Monitors employee attendance, productivity, and other performance indicators and provides counseling, mentoring and guidance to staff as required
●Serves as a ‘working supervisor,’ meaning regularly performs daily duties within the warehouse alongside staff including shipping, receiving, loading/unloading trucks, stacking/picking/palletizing, housekeeping, etc
●Coordinates work with the Warehouse Manager and other departments such as Quality,
●Merchandising, Customer Service, etc. as required.
●Experience with ERP software and warehouse management systems (SAP preferred) as well as experienced with bar coding and RF guns
October 2020 - November 2022
NFI/California Cartage, 101 Little Hearst Pkwy Port Wentworth GA 31407 - WH Operations/Transportation Supervisor
●Tender loads, update CCXP Weekly Overview, and create Carrier Pros for manifest
●Inbound and Outbound containers for Target/Lowes account using AS400
●Communicate with all Clerks, Security Officers, CCXP drivers, and yard spotters (jockey) on yard moves, door moves, and or maintenance of equipment on the yard
●Clerking with closed out OTR trailers “53 and C’P containers ‘20, 40 and ‘43 for pick by drayage company (CCXP)
●Make sure trailers meet (cube) ft, weight and criteria
●Make sure all docks moved freight to correct DC doors including clamped work from inbound to outbound
●Conduct yard inventories twice (2) a day for yard accuracy
●Forecast vessels, dispatch, UKG, AS400, YMS, Excel spreadsheet, scheduling, ordering, yard inventory,
June 2019 - October 2020
NFI, 100 Logistics Way, Port Wentworth GA 31407 – Gate Transportation Supervisor
●Transitioned gate guard to, yard supervisor
●Inspected tires, doors, and tandems for any damage
●Yard inventory with spotters
●Kept flow of traffic safe and secure
●In gated trailers and or containers through AS400
●Printed trailer manifest once clerk’s closeout trailers
●Coordinated with yard spotters for trailers and containers
February 2010 - June 2019
Allied Barton, Savannah, Ga- Security Gate Guard
●Monitored trucks while manually logging in
●Ensured the safety of drivers and equipment
●Inspected “53’ trailers and ‘40-43” containers
Education
August 1999 - June 2003
Sol C Johnson, Savannah, Ga - High School Diploma
2010 - 2013
Virginia College - Relevant courses: Accounting, Business Law and Ethics, Medical terminology, Office 360, Excel, and numerous computer course
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