DevOps developer

Blair Wang

Los Angeles, CA 310-***-**** *********@*****.*** LinkedIn: Blair Wang Github:blair666 WORK EXPERIENCE

DevOps Developer—Captial Rx Oct 2024 – Present

• Designed and implemented Terraform-based automation frameworks to manage AWS infrastructure, improving scalability and reducing downtime across systems.

• Streamlined incident management using PagerDuty, reducing critical issue response times by 10% and improving team efficiency.

• Developed monitoring solutions with Dynatrace and AWS CloudWatch, enabling proactive resolution of 90% of performance bottlenecks and improving system reliability.

• Monitored and maintained GoCD pipelines, resolving pipeline failures independently or with the team to ensure 99.9% deployment success rates and minimize downtime.

Site Reliability Engineer—Oracle Apr 2022 – Nov 2023

• Automated OS patching using Python and PowerShell, reducing manual effort by 15% and ensuring security compliance, while leveraging Kubernetes to validate patch deployments and improve system reliability.

• Designed and implemented Terraform modules and Kubernetes orchestration to automate deployment workflows, integrating CI/CD pipelines to cut release times.

• Reduced system downtime by 10% by implementing Elasticsearch, Grafana, Kibana and Lumberjack for real-time monitoring and alerting during on-call rotations.

• Delivered 3 OCI region builds on schedule by coordinating cross-functional teams and setting up APM alarms for seamless cloud infrastructure scaling.

Technical Support Engineer—Twilio Inc. Sep 2020 – Feb 2022

• Revamped our customer support website to connect customers with relevant help information better. This proposal was prioritized and shipped to customers, leading to a 25% increase in CSAT (3.5 4.4).

• Observed customer pain points by collecting product feedback and collaborating with product and engineering teams to prioritize valuable features. Increased quarterly user engagement by 15%.

• Developed SLAbot to communicate service-level agreement expectations between customers, agents and engineering. Improved SLA process rate by 50% (61% 92%) and helped nurture long-lasting customer relationships.

• Decreased research time for the engineering team by 40% by documenting steps for ticket owners and building product knowledge around the SendGrid email platform.

• Assisted in setting up SMTP servers, configuring DomainKeys Identified Mail (DKIM) to enhance email deliverability and security, ensuring email infrastructure met best practices and regulatory requirements. PROFESSIONAL PROJECTS

Project Management App (Personal project – Full Stack Development with Java, Spring Boot, Thymeleaf, and Hibernate)

• Built a full-stack web application using Java, Spring Boot, and Hibernate to help property managers compare local service vendor quotes.

• Implemented user authentication, CRUD operations, and dynamic web pages using Thymeleaf, ensuring a scalable and secure backend.

Campus Izza (Web Development with 3 teammates, Online Registration System with PHP, JavaScript, CSS, HTML and Firebase)

• Led a team to develop an online registration platform with PHP, JavaScript, and Firebase, focusing on payment processing and schedule editing.

• Optimized the front-end user experience and developed a secure backend for payment handling, leading to successful project deployment.

TECHNICAL SKILLS

Languages and Databases: Java, Python, JavaScript, HTML, CSS, MySQL, PostgreSQL, MongoDB, Neo4j, Oracle, Snowflake, Splunk, Cassandra, Elasticsearch

Back-End Technologies and Others: Spring Boot, Hibernate, Node.js, RESTful APIs, Microservices Architecture, JUnit, PHP Tools & Frameworks: Git, Bitbucket, Maven, IntelliJ IDEA, Visual Studio Code, Jenkins, JIRA, Confluence, Kibana, Lumberjack, Grafana, Docker, Kubernetes, Terraform, Postman

Certified in: Career Essentials in Generative AI (Microsoft & LinkedIn), Site Reliability Engineering (SRE) Foundation, OCI Certified DevOps Professional, OCI Certified Developer Professional, OCI Architect Associate, OCI Certified Foundations Associate, OCI Multicloud Architect Associate

EDUCATION

University of California, Irvine B.S. in Computer Science (Specialization: Information) Sep 2020 Per Scholars Full Stack Java Developer powered by TEKsystems Jun 2024

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