Operations Manager Warehouse Management
Resume:
Frevel Cason
Decatur, GA
************@*****.***
Professional Summary
Operations Manager ServSafe Certification Expires 2029 Work Experience
Operations Manager
RaceTrac Petroleum, Inc.-Atlanta, GA
Present
Oversee store operations for multiple locations ensuring corporate objectives are met including; completing payroll, food safety customer experience, P&L goals, staffing, coaching, etc. Manager of Warehouse Operations
RESTAURANT DEPOT-Atlanta, GA
April 2018 to April 2020
Serve as Manager across full spectrum of operations of a high-end performance warehouse department, responsible for daily oversight of warehouse management functions and processes, product inventory, requisition, competitive pricing and the prevention of shrinkage and damages to leverage productivity. Provides leadership to ensure department daily routines and functional tasks are properly assigned and executed in warehouse management and transportation.
• Manages all departmental warehousing functions, administration and leadership activities in alignment with organizational production targets, daily performance goals and quality standards. Provides supervision and guidance to maintain warehouse management system, shipment accuracy and conducts periodic inventory control measures. Maintains accurate supply and equipment management through receiving, storage and distribution cycles.
• Manages departmental inventory and product handling equipment, ensuring staff are properly trained to operate equipment within safety standards. Certified in equipment operations and manages team in proper operations of fork lifts, scooters and other industrial equipment.
• Nurtures a safe working environment, implements safety regulations and monitors team members for compliance.
• Provides team leadership and process management for all daily functions; provide human capital management through hiring, performance management, evaluation, coaching, mentoring, and awards for outstanding performance. Provides leadership for problem solving, issue-complaint resolutions and disciplinary actions as required. Conduct regular communications sessions through huddles and one-on- one coaching.
• Implements customer relationship management strategies to build strong relationships and customer loyalty. Maintains stellar partner relationships across the full spectrum of distribution centers, supervisions, administrative staff, peers, colleagues and senior corporate executives. WALMART STORES, Atlanta, GA
Served as Senior Manager providing leadership and management across all functional departments. Provided oversight for store management, administration, and daily routines across 3 shifts, ensuring quality, environmental standards were achieved through integration with health, safety, legal requirements and alignment with corporate strategic vision. Successfully aligned daily productivity, operations with corporate strategic goals, with an intentional organizational culture of performance excellence.
• Responsible for leadership, management, vision, direction and operational success of a store with $70M in sales and staffing of 250 employees.
• Provided leadership for a team of diverse personnel, exceeding corporate targets and serving customers in a manner consistent with corporate vision and values.
• Ensured effective and efficient leadership of logistical stock levels to meet customer demands and sales targets.
• Established effective human capital management processes. Provided team leadership and process management for all daily functions; human capital management through hiring, performance management, evaluation, coaching, and mentoring. Provided leadership for problem solving, issue- complaint resolutions and disciplinary actions as required. Conducted routine communications through shift huddles and individual team conversations.
GOLDBERGS CONCESSIONS, Atlanta, GA
Served as Assistant Director of Operations and functional area manager, providing leadership and management across multiple store locations. Provided oversight for store management, administration, and daily routines across 3 shifts, ensuring quality, environmental standards were achieved through integration with health, safety, legal requirements and alignment with corporate strategic vision. Successfully aligned daily productivity, operations with corporate strategic goals, with an intentional organizational culture of performance excellence.
• Consistently exceeded sales targets and goals, using effective customer relationship and marketing strategies.
• Managed over $1.5M sales and business operations. Managed company supply receipts, proper storage, inventory, supply orders, conducted periodic inventory control and implemented merchandising loss control strategies.
• Provide executive leadership for strategic talent management, sourcing, hiring, retention and performance oversight. Provided excellence in leadership to 4 team leaders with 25 direct reports, managed all aspects of team development, growth and performance. An inspiring leader with an open- door policy, maintained team relationships, energized personnel productivity which aligned operational and functional activities to company's short- and long-term goals. Conducted daily team huddles to disseminate instructions and daily tasks.
• Maintained a team of highly professional staff through recruitment, selection, onboarding, coaching and development, with an intentional focus toward cultivating a culture of excellence. Instituted a talent management program. Implemented disciplinary actions using a progressive process, when required.
• Championed excellence in operations, to ensure safe, effective and efficient operations of all service equipment and devices, in accordance with guidelines for foodservice establishments.
• Engineered integrated customer relationship management strategies to build strong relationships and customer loyalty. Maintained stellar partner relationships across the full spectrum of distribution centers, supervisions, administrative staff, peers, colleagues and senior corporate executives. WAFFLE HOUSE INC., Norcross, GA
Executive Manager of Operations and Personnel providing oversight for store management, administration, and daily routines across 3 shifts, ensuring quality, environmental standards were achieved through integration with health, safety, legal requirements and alignment with corporate strategic vision.
• Managed over $1M sales and business operations. Increased associate productivity and P&L results while exceeding sales goals by 25% in eight months. Developed internal policies, procedures and processes to sustain operating platform deliverables and outcomes. Managed company supply receipts, proper storage, inventory, supply orders, conducted periodic inventory control and implemented merchandising loss control strategies.
• Provided excellence in leadership to 30 direct reports, managed all aspects of team development, growth and performance. An inspiring leader with an open-door policy, maintained team relationships, energized personnel productivity which aligned operational and functional activities to company's short- and long-term goals. Maintained a team of highly professional staff through recruitment, selection, onboarding, coaching and development, with an intentional focus toward cultivating a culture of excellence. Instituted a talent management program which included an
• awards program to recognize high-performing team members and to encourage all to meet quality standards. Implemented disciplinary actions using a progressive process, when required.
• Championed excellence in operations, to ensure safe, effective and efficient operations of all service equipment and devices, in accordance with guidelines for foodservice establishments.
• Implemented customer relationship management strategies to build strong relationships and customer loyalty. Maintained stellar partner relationships across the full spectrum of distribution centers, supervisions, administrative staff, peers, colleagues and senior corporate executives. GEORGIA DEPARTMENT OF CORRECTIONS, Lawrenceville, GA Senior Felony Probation Officer
• Licensed, law enforcement officer, State of Georgia. Managed significant caseload of ex-offenders to avoid future criminal acts.
• Provided court testimony regarding sentencing, revocations and other offender violations.
• Coordinated with criminal justice and law enforcement agencies to ensure probationer compliance with judicial orders.
• Managed database activities, reporting and analysis of comprehensive, sensitive offender information. WYANDOTTE COUNTY GOVERNMENT, Kansas City, KS
Intensive Supervision Officer
• Licensed law enforcement officer, State of Kansas
• Planned, evaluated, and improved behavior modification interviewing techniques for offenders.
• Supervised placement of juvenile offenders into approved residences.
• Executed after care service request for offenders, through coaching and mentoring.
• Awarded for outstanding leadership and service impacts upon positive, transformational behaviors of client-offenders.
Education
BS in Criminal Justice Administration
PARK UNIVERSITY - Parkville, MO
Skills
• Warehouse Management
• Process Management
• Recruiting
• Human Capital Management
• Performance Management
• Talent Management
• Change Management
• Senior Leadership
• Budgeting
• Relationship Management
• Employee Evaluation
• Interviewing
• Warehouse Management System
• Profit & Loss
• Quality Assurance
• Industrial Equipment Experience
• Recruiting
• Interviewing
• Customer relationship management
• Team management
• Relationship management
• Senior leadership
• Mentoring
• Leadership
• Sales
• Budgeting
• Business analysis
• Marketing
• Hospitality
• Store management
• Warehouse management system
• Profit & loss
• Cash handling
• POS
• Warehouse management
• Dealership experience
• Industrial equipment
• Restaurant experience
• Shift management
• Supply chain
• Customer service
• Quality assurance
• Heavy lifting
• Accounting
• Analysis skills
• Communication skills
• Restaurant management
• Microsoft Office
• Supervising experience
• Cash register
• SQL
• Research
• Market research
• Talent acquisition
• SAP
• Territory management
• Management (10+ years)
• Merchandising
• Microsoft Excel
• ADP
• Payroll
• Workday
• Public health
Certifications and Licenses
Certified Forklift Operator
August 2018
Certified Forklift Operator
Certified Payroll Professional
CPR Certification
ServSafe
Food Handler Certification
January 2024 to January 2029
ServSafe Certification
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