Customer Service Administrative Assistant

**/**** ** *******

Delray Beach, FL

REGINA A MATOS

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Highlights

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Professional and mature

Strong problem solver

Problem resolution

Deadline-oriented

Resourceful

Business writing

Dedicated team player

Strong interpersonal skills

Understands grammar

Proofreading

AR/AP

Mail management

Schedule management

Self-starter

Accomplishments

Research

Investigated and analyzed client complaints to identify and resolve issues. Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Administration

Answered multiple phone lines, transferred calls to corresponding departments. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document. Experience

Administrative Assistant

Campbell Property Management

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Received and distributed faxes and mail in a timely manner. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with residents and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the residents' clubs and committees. Managed daily office operations and maintenance of equipment. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Managed incoming and outgoing calls for busy home owners association office.Provided support for the property manager in managing operation work flow. Maintained and organized master Resident Index and information files in master database. 5858 Lake George Place, Lake Worth, Fl. 33463 H: 561-***-**** C: 561-***-**** ********@*****.*** 12/2005 to 09/2007

Delray Beach, FL

09/2002 to 08/2004

Delray Beach, Fl

11/1996 to 07/2002

Yaphank, NY

06/1994 to 10/1996

Greenport, NY

Selden, NY, United States

Covered for the property manager when away from the office. Received a salary increase after a year of employment. Receptionist/ A/R & A/P

Atlantis Country Club

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Received and distributed faxes and mail in a timely manner. Dispersed incoming mail to correct recipients throughout the office. Managed daily office operations and maintenance of equipment. Received and screened a high volume of internal and external communications, including email and mail. Processed invoices for a large-scale organization. Deposited third party checks, as well as monthly reserve transfers. Coordinated approval processes of all accounts payable invoices. Balanced batch summary reports for verification and approval. Opened and assigned new client accounts. Researched and resolved billing and invoice problems.Researched and resolved billing and invoice problems.

Issued paychecks to vendors and suppliers on a monthly basis. Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management. Researched and resolved collections and billing disputes with tact and efficiency. Calculated time cards for employees. Customer Service Representative II

Palm Beach County Tax Collector

Assist customers with titling and registering vehicles, mobile homes, and vessels. Cash out customer sales. End of day reports and balancing.

Emergency Complaint Operator

Suffolk County Police Dept

Answer all emergency and non emergency calls. Verify and input all information provided by caller into computer database. Prioritize all calls based on the nature of emergency. Direct all calls to appropriate police sector. Assist in the training of new operators.

Nature of this position allowed me to be a team player, adaptable to any change, and always have a quick response time. Community Advocate

Community Action of Southold Town

Assist all clients coming into community agency seeking service. Maintain files and database on all clients interviewed. Market all existing and new programs provided. Network with outside agencies in order to remain up to date on services clients can benefit from. Prepare monthly and quarterly reports for Director. Home visits with clients. Education

Associate of Applied Science: Social Work

Suffolk County Community College

Coursework in Sociology, Psychology, communications and Social Work 3.0 GPA

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