Customer Service/Sales
Resume:
Cindy Blalock
Granada Hills, CA
*************@*****.***
Summary:
Seasoned team player and high-capacity problem solver with a solid track record in managing customer service, quality assurance, data entry/retrieval and preparation of accurate documentation.
Reliable background in key account management and process improvements in fast paced consumer use and sales marketplaces.
A patient listener who fully focuses on customers and understands their needs and wants.
Organized and detail-oriented; knack for understanding procedures and logistics.
Strong skills in time management, prioritizing tasks and meeting deadlines.
Top performer in building customer relationships.
Significant skills in ongoing transactions and complex deals in various market segments.
Self-motivated to achieve peak performance, maintain top quality standards, ensure regulatory compliance, and meet and/or exceed aggressive business goals and objectives. Education:
High school diploma, North Hollywood, CA,1987
Skill:
Sales-Customer Service
Relationship Building
Product Knowledge
Team Participation
Quality Assurance
Deal Closing
Customer Satisfaction
MS Office (Word, Excel and Outlook)
Customer Support/Service
Sales
Knowledgeable of most commonly used CRM
databases
Answering multi line telephones
35 WPM Typing ability
Internet researching and prospecting.
Employment History:
Green Home Systems, North ridge, CA
Solar Advisor / Customer Service Representative Mar 2021 to Dec 2024
Managed inbound and outbound calls for solar inquiries, providing excellent customer service to potential clients.
Qualified clients for solar system design, ensuring accuracy and suitability for home or business installations.
Conducted research on home and electric companies to assist with customer needs and service options.
Addressed customer concerns, providing clear, informative responses to questions regarding solar options, pricing, and installation procedures.
Explained solar system procedures and various options available to clients, booking appointments and guiding them through the sales process.
Utilized Salesforce to manage customer accounts, track inquiries, and schedule follow-up appointments.
Efficiently processed Return Merchandise Authorizations (RMA), ensuring seamless and timely product returns in alignment with company policies.
Analyzed and processed return requests, managing the entire lifecycle from authorization to product return, ensuring compliance with warranty terms and conditions. Dutton Plumbing/Goettl, Simi valley, CA Jan 2021 to Mar 2021 Customer Service/Dispatch
Managed incoming and outgoing calls, scheduling appointments for HVAC service, maintenance, and warranty requests.
Worked in a transitional, temp position during the merger of Dutton Plumbing with Goettl, ensuring smooth operations during the transition.
Processed HVAC product returns, warranty claims, and maintenance requests, ensuring compliance with company policies.
Collaborated with cross-functional teams to track and manage service and return requests, minimizing delays and ensuring timely resolutions.
Provided clear guidance to customers on service procedures, product eligibility, and warranty status, ensuring transparency and enhancing the customer experience. Platinum Tax, Simi Valley, CA Oct 2019 to Jan 2021 Tax Advisor
Answered inbound calls, converting prospects into clients by identifying tax-related needs and offering appropriate solutions.
Assessed clients’ financial situations and reviewed potential tax resolutions they qualified for, ensuring they understood available options.
Set up payment schedules for clients, aligning with their financial capabilities and resolution plans.
Coordinated and sent out legal documents, including Power of Attorney forms, to initiate client cases.
Transitioned new clients to case managers, ensuring seamless handoff for continued service and case progression. Inbound Call Center, Simi Valley, CA Oct 2018 to Mar 2019 Tax Advisor
Handled inbound calls, converting prospects into clients by identifying their tax needs and offering tailored solutions.
Reviewed clients' tax situations, explaining the resolutions they qualified for and the benefits of each option.
Set up payment schedules for clients, ensuring plans were realistic and aligned with their financial circumstances.
Managed the preparation and distribution of legal documents, including Power of Attorney forms, to initiate the resolution process.
Successfully transitioned new clients to case managers, ensuring smooth handoff and continuity in service. Superior Health & Beauty Pacoima, CA Jan 2014-to 2018 On-line Health & Wellness Manufacturer/Fulfillment Center Sales Consultant
Monitored and maintained quality assurance across company websites, ensuring smooth operation for 266 affiliates selling products.
Conducted outbound sales calls to follow up on abandoned leads, converting potential customers into sales.
Developed and managed email campaigns for over 100 different products, increasing product visibility and sales engagement.
Worked closely with the marketing team to refine sales strategies and improve overall customer retention and satisfaction.
Golds Gym, Venice, CA Feb 2009 to Feb 2013
Fitness Consultant/Membership Sales-
Bankers Life & Casualty, Culver City, CA Dec 2008 to nov 2011 Insurance Agent
IMMS/Group 500, Culver City, CA Jun 2002 to Dec 2008 Insurance Marketing
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