Customer Service Quality Assurance
Resume:
Rajani Mattu
El dorado Hills, CA 95762
************@*****.***
Skills
Patient Care
Quality Assurance & Controls
Committed to provide superior customer service.
Organization
Teamwork
Medical Records Review
Attention to detail.
Creative
Cleanliness
Experience
Sheraton paramedical services, Jacksonville, FL - Phlebotomist
January 2023 to July 2023
● Identifying patients and their personal information by reviewing their identity
documents.
● Assessing patient needs, reviewing patient history, and determining the reason(s) for
drawing blood.
● Selecting gauge needles and preparing veins or fingers for blood drawing.
● Extracting blood from patients through venipuncture or fingersticks.
● Preparing specimens for transportation, including labeling vials accurately and
matching blood specimens to patients.
● Supplying diagnostic notes to physicians, other healthcare professionals, and
hospitals.
● Keeping and maintaining records of patient names, volume of blood drawn, and
diagnostic findings.
● Cleaning, maintaining, and calibrating laboratory equipment used in the drawing and
testing of blood specimens.
● Ordering laboratory supplies, as needed.
Reason for leaving - Moved to California
Apple Computer, Elk Grove, Ca - Shipping Clerk
Oct, 2021 - Mar 2022
● Obtain and process product orders, including receiving deliveries, registering them in the
warehouse management system.
● Keep files of goods shipped and received by preparing regular shipping and receiving
reports for managers
● Handle issues arising in shipping or inventory handling
● Ensure adherence to environmental management and systems
● Trouble shoots shipping issues and customer complaints that arise and work to solve
them
Reason for leaving - Moved to Florida
Ross Dress for Less, West Sacramento, Ca - Retail Associate
March, 2017 - Jan 2020
● Maintains a high level of awareness on the sales floor to create a safe and secure
shopping environment for everyone. Maintains clutter free, clear egress to emergency
exits. Immediately corrects or reports any unsafe conditions or practices to Store
Leadership.
● Treats all Customers and Associates with respect and courtesy; is friendly and
professional at all times. Recognizes fellow Associates using Company recognition
programs.
● Assists Customers in any way necessary - is register-trained, assists Customers with
merchandise, and answers Customer questions in a polite and knowledgeable manner.
Greets all Customers by making eye contact, smiling and saying "hello" throughout the
Store as well as saying "thank you" with every register transaction.
● Provides prompt and efficient responses to Customers at all times. Responds to
Customer Service calls immediately. Handles all Customer issues in a courteous and
helpful way, calling a member of the Store Leadership when needed.
● Represents and supports the Company brand at all times.
● Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and
mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the
front-end, sales floor and restrooms to help maintain merchandise, customer and Team
areas.
● Maintains a professional appearance and adheres to the Company's dress code at all
times.
● Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and
mirrors, and replenishing restroom supplies to help maintain merchandise, customer and
Team areas.
● Performs daily assigned sizing and recovery per company best practice to ensure a neat,
clean and organized store that is well-maintained and efficiently merchandised to
standards.
● Expedites newly received merchandise receipts to the sales floor with a sense of urgency,
merchandising all items per company best practice to the monthly presentation
guidelines and maintaining merchandise/brand name familiarity within departments to
assist Customers.
● Understands the Loss Prevention Awareness program, the Shortage Highway, the Store
Protection Specialist (SPS) position (where applicable), and merchandise protection
standards.
● As a representative of Ross Inc., demonstrates integrity and honesty in all interactions
with Associates and Customers. Safeguards confidential information, cash and credit
card information, and merchandise.
● Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS
merchandise, proper processing of each piece and the notification of Store Leadership to
review and approve all disposals.
● Follows all policies and procedures concerning cash, check, charge card and refund
transactions, voids and offline procedures. Maintains a high level of awareness and
accuracy when handling bankable tenders.
● Demonstrates a sense of urgency to efficiently perform their role. Maximizes
productivity by executing all Store best practices and minimizing steps and touches in
their work flow.
●
Reason for leaving - Pandemic Shutdown
Education
Nehru Garden Senior High School - Graduated
Universal Phlebotomy Training - Jacksonville, FL (NPS CPT Federal Certification 44508-167-494-4904)
Phlebotomy Training Specialists - Sacramento, CA (CA Certified Phlebotomy Tech I CPT-02386325)
Awards
I received 3 times employee of the month awards from Ross. I received two attendance awards
from Apple computers.
Contact this candidate