Customer Service High School

(PK

PAT R I C I A K E L L E Y

*************@*****.*** 406-***-**** Hamilton, United States 59840

S u m m a r y

I have over 20 years in Patient Access Management experience. I have excellent communication skills in oral and

written and including excellent phone etiquette also. Basic computer skills with MS experience.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional

interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

S k i l l s

• Education a n d Training

Oceanside High School Oceanside, CA

High School Diploma

06/1979

• Excellent written and oral communication

• Excellent phone etiquette skills

• 20 + years experience in front office

HIPPA

• 1 0 key

• Medical terminology

• Medical billing

• C N A

Experience

McDonald's Restaurant Hamilton, United

• States

Crew Member

05/2018 - 02/2023

CHMB Escondido, CA

Billing Clerk

04/2004 - 11/2017

• • • • transactions.

Handled customer complaints Interacted pleasantly with guests to deliver quality customer

service.

• Drove team success by quickly Utilized problem solving skills to troubleshoot errors in the

charge entry process

Expertly reviewed insurance claims for accuracy prior to

submission

Placed orders into POS systems and handled cash and credit

in a professional manner.

completing assigned tasks.

• • • resolved denials and explanations of benefit rejections.

Submitted claims to insurance companies.

ensure accurate charge entry process

Submitted claims to insurance companies and researched and

Developed strong working relationships with external clients to

Contact this candidate