Support Specialist It

Christopher L. Lindsey, IT Support Specialist

Houston, United States, 281-***-****, *********@*****.*** SUMMARY Detail-oriented IT Support Specialist with over 8 years of experience in help desk and technical support roles. Proficient in troubleshooting hardware and software issues, PC setup, and remote support using tools like Logmein123 and Kaseya. Successfully managed support for over 1,100 users and provided exceptional service in high-pressure environments. Proven track record of configuring network systems and supporting mobile devices. Eager to leverage expertise to enhance IT operations and drive user satisfaction. WORK EXPERIENCE

Jul 2021 – Nov 2024 IT Support Specialist, Buddy’s Old Time Service Alvin Imagined, set up, and configured new laptops for employees Installed and optimized the network system throughout the main building Configured iPhone and Android devices for staff use Managed and supported network printers, ensuring efficient operation Provided exceptional customer service by addressing user inquiries and concerns

Installed and managed a security system encompassing 6 cameras to enhance workplace safety

Engineered and configured a server to streamline parts ordering from O’Reilly and AutoZone

Jul 2020 – Jul 2021 Help Desk Support Technician - Contracted through 3Coast, Hines Real Estate

Houston

Delivered remote customer service to users across the central and eastern US

Configured PCs remotely via desktop protocols

Troubleshot and resolved Zoom and MS Teams issues to enhance user experience

Set up and configured iPhone and Android devices for remote employees Managed and supported network printers to ensure reliable service delivery

Sep 2016 – Apr 2020 Senior Help Desk Technician, Carrizo Oil & Gas, Inc. Houston Diagnosed and troubleshot hardware and software issues on PC workstations and laptops

Engineered, set up, and configured new workstations and laptops to meet organizational needs

Managed Active Directory objects to maintain user access and security Supported and managed network printers to ensure functional output for users

Provided exceptional support in an Executive Office environment for 80 users

Delivered support over the phone or via remote desktop using Logmein123 and Kaseya

Utilized the ConnectWise ticketing system to track and resolve support requests

Facilitated mobile phone email setup support for Android and iPhone devices

Oversaw inventory tracking using Absolute to maintain resource accountability

Configured and supported user mailboxes in Exchange Server 2010 Delivered support for Canon plotters and multipurpose printers Set up and provided user support on Cisco WebEx for virtual meetings Aug 2006 – Apr 2016 IT Desktop Support, Schlumberger Rosharon Troubleshot hardware and software issues across PC workstations and laptops

Provided comprehensive support to a location serving 1,100 users with a team of two technicians

Engineered, set up, and configured new workstations and laptops to enhance productivity

Managed local backup tape systems to ensure data integrity and recovery Maintained inventory control of computer equipment delivered to the IT Department

Delivered support over the phone or via remote desktop to users as needed

Granted server group rights to local users to facilitate access control Conducted wireless surveys to assess and optimize network performance Supported encryption technologies, including Credant and Bitlocker, to secure data

Managed enterprise mobile support for Android and iPhone devices, ensuring connectivity

Configured network printers to ensure seamless printing capabilities Executed virus and malware support and clean-up to maintain system integrity

EDUCATION

Aug 1988 – Jul 1990 Alvin Community College

Basic Computer Science

Alvin, United States

SKILLS Hardware installation and

troubleshooting

Software installation, configuration,

and troubleshooting

Active Directory management Network printer management Ticketing systems (ConnectWise,

Logmein123, Kaseya)

Security system installation and

management

User mailbox setup in Exchange

Server

Excellent customer service

Troubleshooting Remote support

Team collaboration

Contact this candidate