Business Analyst Accounts Payable

Neosha Jones

******.*******@*****.*** 803-***-**** Washington, DC

SUMMARY

Dynamic professional with 11 years of experience seeking a Business Analyst role, leveraging expertise in process optimization, data analysis, and system implementation. Proven track record in enhancing operational efficiency and compliance through strategic management of benefits data and claims processes. Holds an MBA in Business Administration and a Bachelor's in Computer Engineering, combining technical and business acumen. WORK EXPERIENCE

TeaBow Residential Washington, DC

Executive Administrator Mar 2023 - Present

• Manage payroll processes and employee benefits administration to ensure accurate compensation and support staff in enrollment procedures.

• Design and implement a streamlined onboarding system, enhancing the new hire experience and improving retention rates.

• Develop a comprehensive maintenance system for rental properties, ensuring timely responses to repair requests and tenant satisfaction.

• Provide high-level administrative support to the executive team, including managing calendars, scheduling meetings, and coordinating logistics.

BM Elite Express (Amazon) Manassas, VA

DSP Human Resource and Dispatch Manager Aug 2022 - Mar 2023

• Led the onboarding process for drivers by conducting interviews, reviewing background checks, and ensuring completion of necessary documentation prior to hiring.

• Managed financial operations, including processing accounts receivable, accounts payable, and payroll, ensuring accuracy and timeliness using in-house software.

• Directed dispatch team operations, optimizing workflow and monitoring drivers’ performance to ensure compliance with safety regulations, route optimization, and timely deliveries. Blue Cross Blue Shield SC Columbia, SC

Benefits File Analyst I Oct 2019 - Aug 2022

• Programmed and audited benefits files, ensuring timely and accurate processing of claims and eligibility determinations.

• Collaborated with information systems teams to test and implement new and existing benefits data structures and rules, enhancing operational efficiency.

• Developed and implemented process solutions for claims adjudication and eligibility inquiries, ensuring compliance with organizational standards and timely resolutions. EDI Operations Associate I Jun 2015 - Oct 2019

• Provided first and second-level phone support to submitters and providers, addressing eligibility questions for Medicaid beneficiaries and resolving complex issues related to file transmissions and claim edits.

• Created web-based claim submission user IDs, enabling providers to process claims, check remittance advice, and monitor claim status efficiently.

• Processed Trading Partner Agreements, ensuring the accuracy of information and timely response to submitter and provider inquiries within established business timeframes. Claims Customer Service Advocate I May 2013 - Jun 2015

• Processed and adjusted MSP claims, managed deferrals, and maintained accurate records through diligent research and filing.

• Screened, coded, and batched claims, ensuring accuracy for imaging and data entry, while updating Medicare records as necessary.

EDUCATION

University of Phoenix

Master of Business Administration, Business Administration Phoenix, AZ

Nov 2014

University of South Carolina

Bachelor of Science, Computer Engineering

Columbia, SC

May 2003

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