Customer Service Representative
Resume:
Angelica St.remy
Orlando, FL *****
**********.******@*****.***
Professional Summary
• Well-organized and efficient, skilled at organizing complex projects, defining project priorities, and delegating tasks, navigating multiple systems., excellent communication skills, faxing, cash handling, excellent record keeping skills, data entry, type 40 wpm, bilingual and prompt.
• Skills: Microsoft Office Expertise: LCad, Hipi, Epic, ECW, RateLift, Genesys, Meditech, Jabber, Availity, IDX, Kronos, Athena, Cotiviti, HealthQuest, NexGen, Epic, Nitro, Google Suites. Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Everise-Orlando, FL
September 2024 to Present
• Handle a high volume of inbound incoming calls.
• Gathered customer information, assesses and fulfills customer needs.
• Educate customers regarding billing and services.
• Resolves customer issues via one call resolution guidelines and/or escalated process. Sales Representative
Usba-Orlando, FL
June 2024 to August 2024
• Sell Life Insurance packages for multiple Licensed Professionals following the business rules for corporate telemarketing both in an inbound and outbound environment
• using the skills learned in training to overcome objections and close the sale Distributes only HGV-authorized information and ensures that information is accurate. Retail Associate
Paradies Lagardère-Jacksonville, FL
March 2024 to July 2024
• responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers.
• perform tasks on the sales floor or in a support environment.
• To ensures a positive customer shopping experience in a well-maintained and friendly environment Airline Passenger Assistant
Prospect Airport Services-Jacksonville, FL
February 2023 to April 2024
Airport wheelchair agents, also known as Passenger Service Assistants (PSA's), assist airline passengers in wheelchairs along with providing assistance to passengers with other disabilities (hearing impaired, visually impaired, etc.). These agents assist travelers needing special assistance on their arriving, departing, and connecting flights. Agents also provide en route restroom and restaurant stops, assist with luggage, and assist passengers to pet relief areas if needed. Lastly, wheelchair agents may be required to transfer passengers on and off aircraft utilizing an aisle chair. Front Desk Receptionist
Holiday Inn Express and Suites-Jacksonville, FL
July 2022 to February 2023
Perform all check-in and check-out tasks, manage online and phone reservations, informing customers about payment methods and verification of credit card and demographics, register guests collecting necessary information (like contact details and exact dates of their stay). Assisting guests upon their arrival and assign rooms. Provide information about our hotel, available rooms, rates and amenities. Responding to client’scomplaints in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs, confirming group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Act as Hotel’s Liaison, Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payment method.
Customer Service Representative
Freedom Mortgage-Jacksonville, FL
December 2021 to August 2022
Answering inbound and making outbound calls, responding to customer requests within set time frames, and delivering an exceptional quality of service to every customer. Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately. Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required. Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
Barista
HMSHost-Jacksonville, FL
April 2021 to February 2022
• Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
• Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
• Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
• Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
Customer Service Representative
LOGISTICARE SOLOUTIONS-Miami, FL
December 2019 to October 2020
• Providing superior customer service to clients, efficient and accurate entering of all customer services.
• Verifying members insurance plan and booking trip reservations.
• Performing all gate keeping function related to trips authorization, documenting and resolving complaints and issues. Contacting transportation providers and solving members problems with their transportation ride.
CSR - Customer Service Representative
Molina Healthcare-Columbus, OH
November 2019 to December 2019
November 2019 to November 2019
• Verifies insurance policy benefits for new and returning patients with carriers and employers. Assures all insurance information has been completely and accurately obtained.
• Documents all pertinent insurance information, Document information given or received to support actions taken on insurance charges or referral issues.
• Educate patients and families on insurance issues. Communicates patient's fiscal responsibility in a professional manner.
• Notifies appropriate work units of patient's insurance coverage, authorizations, or status also verifying CPT codes on state portal.
Customer Service Representative
Chewy-Columbus, OH
December 2018 to September 2019
• Engage directly with customers through inbound phone calls, chat sand email, calls range from helping customers shop for their new pets to find the perfect chewy toy.
• Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and team members alike.
• Research and problem solve to determine appropriate solutions for customers, think proactively and ser follow-ups as needed to ensure contact resolution. Education
High school diploma
Biscayne high - Jacksonville, FL
January 2021 to June 2021
Skills
• Cash Handling
• Merchandising
• Coffee Experience
• Cashiering
• Barista Experience
• Food Service
Languages
• Haitian Creole - Fluent
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