Customer Service Delivery Truck

Michael Kell

Galloway, NJ *****

***********@*******.***

+1-609-***-****

Professional Summary

Resourceful and skilled mechanic with a strong background in vehicle maintenance and mechanical knowledge.

Work Experience

Self Employed Owner/Operator

Tastykake-Galloway, NJ

August 2010 to June 2024

• Delivered products in assigned territory to establish and new customers ensuring timely and accurate delivery

• Managed inventory levels on delivery truck, optimizing stock levels to meet customer demand

• Built strong relationships with customers through regular communication and exceptional service

• Achieved XX% increase in sales by upselling additional products during customer visits

• Utilized handheld devices or software applications for order processing and tracking purposes

• Met or exceeded monthly sales targets by proactively identifying cross-selling opportunities

• Collaborated with sales team to identify potential leads or prospects during daily interactions with customers

• Maintained a clean and organized delivery truck at all times for optimal presentation of products

• Demonstrated excellent time management skills by efficiently completing scheduled deliveries within designated timeframes

Gas Station M

LUKOIL North America-Galloway, NJ

May 1985 to June 2010

• Managed 2 High volume gas stations & Convience Store with 40 to 70 employees.

• Oversaw all aspects of store operations, including inventory management, sales performance, and customer service

• Developed and implemented training programs to enhance staff knowledge and improve customer service skills

• Conducted regular audits to maintain accurate inventory records and minimize shrinkage by XX%

• Created employee schedules that aligned with peak business hours while maintaining appropriate staffing levels during slower period

• Exceeded monthly sale targets frequently & won manager of the month multiple times.

• EMK Inc.

• Owned & Operated Auto Repair Business on GSP for 20 yrs.

• Repaired vehicles broke down or needed repair in Atlantic City & Oceanview service plazas.

• Tires& Repair, Oil Changes Overheating, Belts & Hoses, Exhaust, Brakes, Diagnostics, Engine & Transmission Replacement

Education

Diploma

Scotch Plains Fanwood High School - Scotch Plains, NJ Auto Mechanic Diploma in General Studies

Union County Technical School - Scotch Plains, NJ

September 1982 to June 1984

Skills

• Oil Change

• Suspension

• Brake Repair

• Mechanic Experience (10+ years)

• Delivery Driver Experience

• Mechanical Knowledge (10+ years)

• Vehicle Maintenance (10+ years)

Certifications and Licenses

Driver's License

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