Data Entry Customer Service

Karen Bodnar

●*+ Years of experience in handling medical claims,checking the validity and evaluate.

●Processing situational health claims for approval with several screens to update for clients.

●Checking the validation of the health claims and update to the clients.

●Taking inbound calls and helping to resolve their queries.

●Customer service for SunPass taking incoming and outbound calls from callers.

●Receiving toll-by-plate invoice, servicing customer.

Education:

Ulster County Community College 2005

Associates in Applied Science in Business Accounting

491 Cottekill Road, Stone Ridge,NY 12484

General Education Credits SUNY New Paltz New Paltz,NY 12561

Skills:

MS Word, Excel, Access, PowerPoint, Lotus, Describe, QuickBooks, SASI, AS400, WordPerfect, Salesforce

Work Experience:

TTEC Tolling January 2024-Present

101 State Farm Pl.

Ballston Spa, NY 12020

Remote Customer Service Representative

Assisted customers calling in regarding their EZ Pass accounts that includes paying bills, problems on their account, devices and other various questions.

Genesa Home Care & Companionship Agency June 2023-September 2023

392 Albany Avenue

Kingston, NY 12401

Receptionist

●Answered phone calls; took lead calls for potential clients.

●Scanned and entered client home health plan information, filing, scheduled in person and zoom google appointments, filing, printed time sheets/notes for bi-weekly pay period.

TriStaff/Tax Products Group(Remote), San Diego, CA 92124 Dec 2022 - March 2023

Customer service Specialist

●Helping enroll new customers for tax season.

●Taking inbound calls and helping to resolve their queries.

●Making sure to provide complete guidance to the customers.

Conduent/Sunpass, Ocoee, FL 34761 Sep 2022 – Nov 2022

Customer service Specialist

●Customer service for SunPass taking incoming and outbound calls from callers.

●Receiving toll-by-plate invoice, servicing customer.

●Provide details to the customer regarding their SunPass accounts.

●Opening accounts to add transponder devices and/or closing.

Walt Disney World - Orlando, FL 32819 Jul 2022 – Jul 2022

Resort Sales Associate Training

●Trained for Reservation Sales Associate for a short duration.

Charles Schwab(Mindlance) (Temp Remote Position)-San Diego, CA 92121 Oct 2021 – Aug 2022

Account Services Manager/Data Entry

●Account Services Manager, process financial applications.

●Checking documents, proofreading.

Sedona Staffing/Charitable Adult Ride Services, San Diego, CA 92123 March 2021 – Aug 2021

Account Clerk/Data Entry (Temporary)

●Keyed/Entered information from invoices from car dealerships and auctions from cars donated to charity by individuals.

●The information transferred to excel downloaded on the company software.

●Proofread and given to Accountant in Accounts Receivable completed for banking deposits.

CIOX Health(Manpower) (Temporary Remote)-Phoenix, AZ 85021 Jun 2020 – Feb 2021

Outreach Representative

●Contact Health Providers to schedule medical record reviews.

●Making sure the insurance or health claims are up to date in the records.

●Schedule chart retrieval specialists.

●Receive call-backs on pertinent scheduling concerns.

CVS Health(SGS Consulting) Jan 2020-May 2020

(Remote after two months in the office)-Scottsdale, AZ 85260

Data Entry Specialist

●Data Entry verifying data, performs related clerical duties

●Prepares documentation by assigning numerical codes to entry items.

●Verifies accuracy that includes rating/coding.

Reqroute (Cognizant) (Temporary) Phoenix, AZ 85021 Oct 2019 – Dec 2019

Outreach Repesentative

●Processing situational health claims for approval with several screens to update for clients.

●Checking the validation of the health claims and update to the clients.

Iron Mountain (Acro Temporary Contract) Port Ewen, NY 12466 Aug 2018 – Apr 2019

Data Entry Specialist

●Data Entry Specialist keying customer and patient information from each physical file onto forms captured on screen.

●Lift boxes of files on and off pallet.

●Complete file projects within 24 hours to 48 hours

●Completion of all boxes returning paperwork to pallet location for permanent filing.

Lowes (Seasonal) Kingston, NY 12401 Feb 2018 – Aug 2018

Cashier

●Cashier register check out of customer merchandise.

●Assist where needed.

IPA Woodstock, NY 12498 Oct 2017 – Dec 2017

Production Assembler

●Production Assembler put together hub materials, products for retail sales.

Archcare/Ferncliff Rhinebeck, NY 12579 Sep 2017 – Oct 2017

Unit Support Clerk (Temporary)

●Answer patient bells.

●Back up to CNA's for non-clinical patient needs

Home Depot Kingston, NY 12401 May 2017 – Sep 2017

Cashier

●Cashier register check out of customer merchandise.

●Assist where needed.

Rondout Savings Bank Kingston, NY 12401 Dec 2016 – Mar 2017

Teller (temporary)

●Basic teller duties cashing checks, deposits in checking/savings accounts.

●Taking payments, printing certified checks, money orders and other related tasks.

First Source Lake Katrine, NY 12449 Dec 2011 – Oct 2016

Claims Processor

●Keying correction processing medical and dental claims.

●Checking and evaluating claims.

Macy's (part-time on call) Kingston, NY 12401 Oct 2010 – May 2014

Retail Associate

●Service customers with finding merchandise; check out.

Woodstock Post Express Woodstock, NY 12498 Aug 2008 – May 2011

●Part-owner family business; assist customers with sending UPS/Fedex.

●Keeping records.

●Billing payments.

Dan Gagnon CPA Kingston, NY 12401 July 2008 – Aug 2008

Administrative Assistant

●Administrative Assistant to three bookkeepers and CPA owner.

Kingston City School District Kingston, NY 12401 Oct 2002 – July 2008

Secretary

●J Watson Bailey Middle School Assisting in student scheduling, class list printouts, getting homework assignments for absentee and suspended students.

●Assisting parents with student registrations; sending information to schools for transferring students, handling various activities throughout the day as parents and students come in to the office, teachers needing assistance, typing various correspondence, and tracking.

●Heavy telephone communications throughout the day. Software: SASI, Microsoft XP, Outlook, Excel.

●Testing Department/Kingston Alternative Learning Program:

●Duties included gathering student data for the Mid Hudson Regional Information

●Center on a computer program for State Education.

●For each state mandated test, the database had to be updated, answer sheets and vendor tests had to be packaged, invoicing,scheduling trips gifted program and doing the purchase orders, checking the budgets.Software:LEAP (student data) Microsoft XP, Excel for Grade Spreadsheets, Access for mailings.

Benedictine Hospital Kingston, NY 12401 Feb 2002 – Oct 2002

Secretary

●Worked in the Communications Disorders Department and Sleep Lab.

●Scheduled speech and therapy/sleep lab appointments.

●Typed Annual Reports. Assisted with EMG patients in the Sleep Lab department.

Ulster BOCES New Paltz, NY 12561 Oct 1998 – Oct 2001

Program Secretary

●Duties included numerous mailings, keeping up the database for four counties, typing various correspondence, kept budget database, assisted receptionist.

●Generated flyers for programs, set up tables for workshops, ordering food, processing reports.

WellCare Kingston, NY 12401 July 1998 – Oct 1998

Data Processor

●Process medical claims updating physician information on a production basis.

Childcare Business (home) Hurley, NY 12443 May 1997 – July 1998

Self-Employed

●Registered Childcare Daycare business for children from infants to age 12, meal program, daily activities.

Credit Data Corporation Kingston, NY 12401 March 1996 – Dec 1996

Customer Service Trade Investigator

●Mortgage trade investigating including customer service, contacting banks on references of mortgage clients.

Metropolitan Life Insurance Company Kingston,NY12401 Oct 1994 – June 1995

Medical Claims Processor

●Medical Claims processing

●Some correspondence to patients and doctors regarding medical billing.

●Assisted adjucation department with contacting physicians, compiling correspondence to patients and physicians.

Chevy Chase Bank Frederick, MD 21703 March 1994-October1994 Customer Service Representative

●Assisted customers with credit card issues.

●Resolved account problems and received applications by phone.

IBM Corporation East Fishkill, NY12533, April 1979 – June 1993

Kingston, NY 12401, Rockville, MD 20850,

Gaithersburg, MD 20878

Secretary Specialist (started in Manufacturing assembly)

●Worked in departments: Manufacturing/Tac Pick, Accounting, Legal (back-up), Health Systems, Business, Finance, Management, Marketing, Facilities, Traffic,Computer Programming-heavy typing and telephone correspondence,.

●Communications with department heads and members which in each department included at least 40 to 50 members. Heavy calendar and meeting scheduling, follow-ups, back-up support including two or more desks when other clerical support was out for vacation/illness.

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