Medical Receptionist Call Center

CHRISTINA BURKE

Berkley, MI *****

*****************@*****.***

+1-248-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Nutrition Services Attendant

Corewell Health-Royal Oak, MI

March 2024 to Present

Responsible for all aspects of patient meal service. Including answering calls in the call center, assembling patient trays, delivering and picking up patient meal trays if a timely manner while communicating effectively to provide excellent patient and family-centered care and services. Restaurant Server

Leo's Coney Island-Shelby, MI

January 2021 to December 2023

· Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

· Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

· Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.

· Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals. Front Desk Medical Receptionist

Dr. Brian Kerman DPM-Madison Heights, MI

February 2018 to March 2020

· Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.

· Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.

· Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.

· Coordinated patient scheduling, check-in, check-out and payments for billing.

· Placed new supply orders, managed inventory and restocked clerical spaces.

· Checked patient insurance, demographic, and health history to keep information current. Caregiver

Precious Hands L.L.C-Detroit, MI

September 2013 to January 2018

· Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

· Assisted clients with activities of daily living, promoting independence and quality of life.

· Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

· Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

· Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Medical Receptionist/Medical Biller and Coder

Northpointe Foot And Ankle-Berkley, MI

July 2005 to August 2014

· Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.

· Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.

· Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.

· Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.

· Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.

· Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.

· Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.

· Communicated with insurance companies to research and resolved coding discrepancies.

· Verified signatures and checked medical charts for accuracy and completion.

· Trained and mentored junior coders to support growth and development and apply high-quality coding practices.

· Input data into computer programs and filing systems.

· Utilized electronic medical record systems to store, retrieve and process patient data. Education

Associate of Applied Science in Health Administration Oakland Community College - Bloomfield Hills, MI

2012

Skills

• Phone etiquette

• Insurance verification

• Front desk

• Microsoft Word

• Customer service

Contact this candidate