Virtual Assistant Customer Service
Resume:
Edward Mwangi
************@******.**
m
CERTIFICATES
Certified Internet
Marketing
Practitioner (CIMP)
One learns about the
alternative marketing
choices to be considered in
planning a marketing
program that may involve
the Internet. The Internet
can play many important
roles within a traditional
marketing effort and it can
also serve as the foundation
of a firm’s marketing effort.
Although the Internet is
increasingly prominent in
successful marketing
programs, recent
developments have shown
that it is not an easy ticket
to success.
Jun 2017
International
Computer Driving
Licence (ICDL)
It is an entry level computer
certification designed to
demonstrate competence in
computer use.
Nov 2005
ASSOCIATIONS
NENO EVANGELISM
KARATINA,NYERI
Caretaker and Social Media
Manager
LANGUAGES
Swahili
Spoken: Fluent • Written:
Fluent
English
Spoken: Fluent • Written:
Fluent
INTRO
A highly skilled and qualified driver/Virtual assistant with proven ability to carry out driving,preventive maintenance and office duties.I am diligent, proactive, organized and able to deal well with customers. I also possess top knowledge in geographic regions and customer service needed in a competent driver/virtual assistant. My goal is to provide safe and efficient Driving experiences/administrative support within a diversified organization that values excellent customer service.
WORK EXPERIENCE
-Manipulate and edit film pieces in a way that is invisible to the audience -Take a brief to grasp production team’s needs and specifications -Review shooting script and raw material to create a shot decision list based on scenes’ value and contribution to continuity -Trim footage segments and put together the sequence of the film -Input music, dialogues, graphics and effects -Create rough and final cuts -Ensure logical sequencing and smooth running -Consult with stakeholders from production to post-production process -Continuously discover and implement new editing technologies and industry’s best practices to maximize efficiency.
>Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. >Secured premises and personnel by guarding, and patrolling. >Operated detecting devices to screen individuals and prevented passage of prohibited articles into restricted areas.
>Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. >Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
>Escorted or driven motor vehicle to transport individuals to specified locations/parking. >Inspected and adjusted security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.
>Analysed bad debts based on aging and prescribed appropriate actions to retrieve all arrears from non – performing clients >Demanded and followed up bad debts through review of files and discussed with debtors on repayment plans.
>Relationship management with clients on handling customers with bad debts through visits, calls and emails. >Handled multiple client debt portfolios with diverse products; experiences and challenges. >Established contacts and relationships with relevant bodies that assisted in the collection process.
>Transcription (transcribing voicemail, video or audio, podcasts etc.) >Web research;on certain topics for blogposts,newsletters etc >Data management;data Video Editor
Emmanuel Communications • Aug 2021 – Present
Security Guard
Emmy Guard Company • Feb 2020 – Jul 2021
Account Manager
Finley International • Apr 2018 – Aug 2018
VIRTUAL ASSISTANT
FREELANCER(part time basis) • May 2015 – Mar 2018
entry and data mining >File management;organise files using dropbox,google docs etc
>Keenly Offloaded motor vehicles,trucks and machines from marine vessels at Mombasa port with 0% damage > Successfully delivered the offloaded motor vehicles,trucks and machines from Mombasa port to the warehouse >Inspected the off loaded motor vehicles before final delivery to the warehouse >Adhered to traffic rules and regulations whilst delivering the motor vehicles to warehouse
>Reported anomalies/defects detected on the inspection sheet to the supervisor.
>Prepared and sorted documents and data sheets for the purpose of data entry
>Established entry priorities by maintaining understanding of what data needed to be entered first >Entered customers or employees data into prescribed database software >Made sure that accurate data had been entered into the database
>Followed data program techniques and procedures to maintain data entry requirements.
Port/Terminal driver
Consolbase limited • Nov 2009 – Jul 2015
Data Entry clerk
Africanline Terminal and Logistics • Nov 2007 – Sep 2009 EDUCATION
-Proficient in LAN(Local Area Network) and WAN(Wide Area Network) installation and set up.
-Proficient in computer diagnosis and repair. -Basic electronic proficiency -Software installation -Proficient in Assembly,upgrading and maintenance of computer hardware.
Computer Networking
Rifkins Business College • Sep 2006 – Oct 2006
Computer Technician
Rifkins Business College • Apr 2006 – Sep 2006
Certificate In Secondary Education
Allidina Visram High School • Jan 2001 – Dec 2004
SKILLS
Film and video production Film and video editing Camera operations Payment collection Credit handling Financial controlling Budgeting, financial planning Logistics planning and management Security systems monitoring Dog handling Crisis management Security operations Guarding Entry control Security operations Security operations File management and data back-up Spreadsheet preparation and editing (Microsoft Excel) Reporting Presentation preparation and editing (Microsoft PowerPoint) Office supplies management Office administration, management Email correspondence Social media usage (Facebook, Twitter, etc.) Presentation preparation and editing (Microsoft PowerPoint) Office supplies management Office administration, management Email correspondence Written communication
Word processing and office software Typing and note taking Office reception Social media usage (Facebook, Twitter, etc.)
Driving license Class B, C, E - light vehicles & heavy commercial vehicles Interpersonal communication Customer service Creativity Consumer sales (B2C) Brand ambassador After sales Activation campaigns Data collection Installing new software File management and data back-up E-mail and internet Customer support, CRM systems
Basic computer maintenance Truck driving Port cargo handling Bus driving (bus, minibus, coach) Bus driving (bus, minibus, coach) Cargo inspection Cargo loading and fixing Car driving Car driving Cargo inspection Presentation preparation and editing (Microsoft PowerPoint) Reporting Written communication Typing and note taking Email correspondence
HOBBIES
Swimming
Travelling
L INKS
https://www.linkedin.com/in/edward-mwangi-325b605b/ https://www.linkedin.com/in/edward-mwangi-325b605b/
Contact this candidate