Customer Service Data Entry

Julie Martinez

**** ***** *** ****** ******, MS *9440 601-***-**** ********************@*****.***

Skills

Customer Service Data Entry

Telephone Etiquette Interpersonal Skills

Cash Drawer Management Operating Systems

Credit Card Processing Inventory Management/Stocking

Work Experience

Cashier, December 2015 to March 2016

Pasquale’s Italian Restaurant & Pizzeria - Laurel, MS

Kept check out areas clean to maintain a professional environment.

Created and maintained cash reports at end of each shift.

Greeted and proactively engaged customers maintaining a high standard of service during high-volume, fast-paced operations.

Cashier and Deli, November 2011 to March 2014

Macs Mart Inc. #13 - Laurel, MS

Received and processed customer payments, reconciling cash drawer at end of shift.

Promoted to head cashier, performed store opening, closing and shift change procedures.

Mentored new sales associates.

Head Cashier and Customer Service, February 2010 to January 2012

Corner Market - Ellisville, MS

Handled and processed cash and credit transactions and reconciled cash drawer at end of shift.

Answered customer telephone calls promptly and in an appropriate manner.

Answered customer questions about product availability and shipment times.

Cashier, August 2008 to January 2011

Wards - Laurel, MS

Priced merchandise, stocked shelves, and took inventory of supplies

Competed daily tasks and special assignments with an efficient and quality-driven approach

Trained four new sales associates each quarter sharing best practices for sales and customer service to help improve the store’s efficiency.

Processed payments by check, cash, debit and credit and maintained accurate drawers.

Education

Certified Nurse Aide Training, February 2013

Pine Belt Education Center Community Education Center, Laurel, MS

General Equivalency Diploma, 2011

Pine Belt Education Center Community Education Center, Laurel, MS

Twin Districts WIA Work Readiness Training Certificate, September 2009

Southern Mississippi Planning and Development District, Laurel, MS

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