Customer Service Store Manager

Jameel Sabir

404-***-**** ***********@*****.*** Jonesboro, GA 30236

SUMMARY

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

EXPERIENCE

Assistant Store Manager, Goodwill Of North Ga, March 2024-Current Tyrone, GA

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Oversaw daily cash handling procedures, reconciling discrepancies as necessary. Answered customer questions and addressed problems and complaints in person and via phone.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Supervised cashiers in processing credit, debit and cash payments to streamline sales. Handled scheduling for store shifts to achieve adequate staffing. Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Warehouse Worker, Amazon, November 2023-January 2024 Union City, Georgia

Received and tracked incoming inventory shipments. Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts. Operated scanners, computers, and other equipment to track orders. Ensured safety protocols were followed at all times while operating machinery. Inspected damaged goods prior to disposal or return to vendor. Provided assistance in loading and unloading containers from ships and trains. Maintained a clean work area by sweeping, mopping, dusting shelves. Assistant Store Manager, Goodwill Of North Ga, March 2023-January 2024 Jonesboro, GA

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Shift Supervisor, Goodwill Of North Ga, December 2020-March 2022 College Park, GA

Monitored staff performance to ensure quality standards were met. Provided on-the-job training to new staff members. Donor Specialist, Goodwill Of North Ga, August 2017-December 2020 Tyrone, GA

Collected and sorted donations

Priced donations, maintain safety in production area Loaded truck/ forklift

EDUCATION AND TRAINING

Bachelor of Arts

Media Production, American Intercontinental University, Dunwoody, GA June 2015 ACCOMPLISHMENTS

5 years at Goodwill of North Georgia

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