Customer Service United States

TROY HOMES

Professional Customer Services Representative

Commerce City, Colorado, United States

+1720,2981482

************@*****.***

WORK EXPERIENCE

July 2023-July 2024

customer service representative II

Johnson Controls

Aurora, Colorado, United States

Receiving inbound calls for Tyco/adt customers regarding their alarms for their business residents dispatching police fire medical assistance setting up work orders orders data entry putting systems on test tech support April 2022-June 2023

Customer Services Representative

DirecTV

Greenwood Village, Colorado, United States

Working as customer service representative for DirecTV in there commercial business September 2021-April 2022

security guard

Allied Barton Security Services LLC

Aurora, Colorado, United States

Working as security guard for the hospitals

February 2016-January 2020

Professional Customer Services Representative

Aerotek, Inc

Denver, Colorado, United States

making outbound calls from various customer service agencies from cable TV to internet to Direct tv Computer skills Excel Microsoft word,

April 2014-January 2016

Telemarketing Outbound Analyst

Discovery Research Group of Utah Inc

Aurora, Colorado, United States

14210 e 4th ave surora, co

making outbound calls to respondent to do surveys over the phone June 2013-March 2014

Telephone Sales Representative

Empereon Marketing, LLC

Aurora, Colorado, United States

Telecommunications Services

Working in a busy call center making outbound calls to customers to sell TV, internet, and phone services to customers. May 2012-May 2013

Telemarketing Outbound Analyst

Metro News S.L

Wheat Ridge, Colorado, United States

Making outbound calls to Charter, and Cox cable customers to upsell them on different products and services like internet, home phone service, and cable TV services. March 2011-May 2012

Telemarketing Outbound Analyst

Discovery Research Group of Utah Inc

Aurora, Colorado, United States

Making outbound calls to homeowners to do surveys over the phone. February 2006-March 2008

Customer Service

Time Warner Cable

Englewood, Colorado, United States

TAKE INBOUND CALLS FOR TIME WARNER CUSTOMERS WITH REGARDS TO THER SERVICES February 2004-May 2006

Customer Services Representative

Time Warner Cable

Glendale, Colorado, United States

Retail

Working as cashier for retail store.Also recorded prices and department subtotal taxable items and total purchases on cash register. Collected cash, checks and charged payments from customers and made change for cash transactions. Also have face-to-face customer service

October 2004-May 2005

Customer Service Representative

The Denver Newspaper Agency LLP

Denver, Colorado, United States

Advertising and PR Services

Taken inbound calls for newspaper subscribes answering question about customer bills, taken payments for subscribes and canceling customer paper while they where on vacation. June 2002-January 2004

Customer Service Representative

Comcast Corporation Inc

Denver, Colorado, United States

Internet Services

Working in a call center taken inbound calls for cable customers. Duties included setup new service for new customers, taken payments, ordering pay per view items. & also billing October 2000-December 2002

Customer Service Representative

MCI Worldcom Communications, Inc

Glendale, Colorado, United States

600 S Mississippi st

Telecommunications Services

Taken inbound calls for local and long distance customer. Setup new phone services for new customer. EDUCATION

1985-1989

Diploma

Kennedy High School

Lakewood, Colorado, United States

High School or equivalent,

September 1985 - May 1989

Kennedy High School Lakewood, Colorado

Take basic classes and got my Diploma

SKILLS

Outbound Calls Customer Service Customer Service Representative Cable TV Telecommunications Telemarketing Customer Accounts Retail Sales Representative Telephone Sales Retail Sales Cash Register Cashier Customer Service Oriented Billing Marketing Retail Marketing Advertising Public Relations PR Payments Clerk CNA Ordering Excel Microsoft Word Customer Support/Service Outbound Telemarketing Analysis Skills Inbound Call Centers Resolve Customer Issues Data Entry Medical Assistance Technical Support System Test LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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