Customer Service Representative

Erica Scott

Houston, TX *****

409-***-**** **************@*****.***

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PROFESSIONAL SUMMARY

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Sagility. Excelled in resolving high-stress situations with empathy and professionalism, boosting repeat business. Skilled in Microsoft Excel and active listening, consistently exceeded performance metrics, demonstrating a commitment to service excellence and effective problem-solving.

Diligent Customer Service Representative, with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SKILLS

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Call center experience

Microsoft Excel

Professional telephone demeanor

Call center operations

Microsoft outlook

Follow-up skills

Appointment scheduling

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 07/2023 to 02/2025

Sagility - El Paso, TX

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

Collaborated with team members to develop best practices for consistent customer service delivery.

Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Participated in training programs to enhance product knowledge and customer service skills.

Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

CUSTOMER SERVICE REPRESENTATIVE 02/2022 to 06/2024

Modivcare - Austin, TX

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

CUSTOMER SERVICE REPRESENTATIVE 01/2021 to 12/2022

PODS Moving & Storage - Beaumont, TX

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

EDUCATION

Houston Community College - Houston, TX Associate of Arts

Culinary Arts, 12/2017

West Brook, Sr. - Beaumont, TX High School Diploma

05/1988

[Number] GPA 4.0

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