Customer Service Early Childhood

CURRICULUM VITAE

NAMES: LEUNGO DIMAKATSO

D.O.B: 04 DECEMBER 2001

GENDER: FEMALE

CONTACT: +267-********/ +267-********

***************@*****.***

PROFESSIONAL SUMMARY:

I am proactive individual with a background of early childhood education and a passion to inclusive learning environment. I am experienced in providing exceptional administration support and customer service in educational settings. I have a skill in multitasking and thriving in high paced, diverse work environments known for the ability to handle multiple responsibilities with efficiency and professionalism. Proven to implement breakthrough teaching methods to support students facing learning challenges. Seeking for employment to be positioned in your dynamic company where my organizational skills, adaptability and commitment to excellence can contribute to the smooth operation of daily tasks and enhance the overall customer experience.

PROFESSIONAL EXPERIENCE:

Receptionist: Morula Primary School February 2024 – Present

Greet and assist visitors, parents, and students in a friendly and professional manner;

Answer phone calls, take messages and redirect inquiries to appropriate staff members;

Maintain accurate record of students permissions to leave the school;

Assist in the organization and execution of school events, such as parent teacher meetings;

Collaborate with teachers and administrators to address students’ needs and concerns effectively.

Teaching Assistant: Galaletsang Primary School 06 March 2023- 29 November 2023

Assisted lead teachers in implementing lesson plans and classroom activities ;

Provided individualized support to students with learning difficulties or special needs;

Created and facilitated breakthrough classes for students struggling with academic concepts;

Monitored students progress and provided feedback to teachers and parents as needed;

Contributed to the development of educational materials.

Teaching Setswana and Cultural Studies for Standard 3 Syllabus ADDITIONAL EXPERIENCE

FRUITY TUITION- Self-Employed

Tutor: April 2023- Present

Subjects: Mathematics, Environmental Science, Setswana, English, Cultural Studies, Capa

My tasks pertain the following:

Provide personalized tutoring sessions to students in need of extra lessons.

Develop customized learning plans based on individual students/’ strength and weaknesses.

Implement creative teaching methods to engage students and promote active learning

Track students progress and adjust instructional strategies accordingly. EDUCATIONAL BACKGROUND:

Diploma in Early Childhood (Gaborone University College of Law And Professional Studies) 2021-2023

Certificate in introduction to office and administrative management (Alison) SKILLS:

Communication:

Clarity: being able to articulate thoughts and ideas clearly and avoiding confusion in the message.

Active listening: paying full attention to what others are saying, empathizing with their perspective and responding appropriately.

Feedback: Providing constructive feedback in a respectful and constructive manner as well as being open to receiving feedback from others.

Learner : I adapt to changing needs, embracing new teaching methods as I love to stay updated on latest educational research and practices. This includes professional development. LANGUAGE:

English

Setswana

HOBBIES:

Reading: reading is what I love doing because it aligns well with my profession of promoting literacy and language development in young children. Volunteering: Personally giving back to my community is what brings me peace. It is my hobbies as it reflects my commitment to making a positive difference in the lives of others. REFERENCE:

Ms Ludo Gorata Bagopi ( Supervisor- Class teacher) Galaletsang Primary School Tel +267-********

Mrs Tebogo Silivia Ponoesele ( Head of department- Learning difficulties ) Galaletsang Primary School

TEL +267-********

Mrs Gaopalelwe Bikimane ( Head of department – Infant ) Galaletsang Primary School TEL +267-********

Mrs Ellen Nyarai Kadzongwe ( Lecturer -Research ) Gaborone University College Of Law And Professional Studies

TEL +267-********

MS Shireen Serumola ( Lecturer – Administration and management, curriculum studies ) Gaborone University College Of Law And Professional Studies) Tel +267-********

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