Customer Service Representative/ Support
Resume:
BRITTANY FEARS
Browns Summit, NC *****
*********************@*****.***
Knowledgeable and dedicated customer service professional with extensive experience in customer relations and sales. I am a very persuasive communicator with my own personable style. Solid team player with an outgoing, positive demeanor. Extremely passionate about quality customer satisfaction. Ability to establish strong relationships with customers by successfully building trust with clients and having the ability to bring in new customers and maximize revenue. I specialize in quality, speed, and process enhancement. Articulate, determined, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Results Call Center-Lakeland, FL
January 2018 to March 2019
Digital and AI technologies with the irreplaceable human connection
• Account Management
• Cold calling
• Call researcher
• Chat Support
• Claims Processing
• Conflict Resolution
• Content Management
• Customer Acquisition
• Customer Experience Management
• Customer Experience Solutions
• Customer Experience Strategies
• Customer Relationship Management
• Customer Retention
• Cx Solutions
• Data Analytics
• Data Protection
• Data Security
• Document Handling
• Financial Services
• Fraud Prevention
• Language Support
• Omnichannel Customer Support
• Online Support
• Outbound Program
• Performance Management
• Pharmacy Benefit Management
• Resolution-Centered Cx
• Social Media Management
• Speech Analytics
• SupportPredict Digital CX Platform
• SupportPredict Self Service, Agent AI, and Bots integrate seamlessly for a fast path to resolution
• Tech Support
• Technical Support
Sales/Customer Service Representative
Harley Davidson-Brandon, FL
January 2017 to June 2018
• Helped customers with retail sales
• Great Communication skills
• Greet customers as they enter the store
• Answer customer inquiries and assist with requests
• Execute purchases and returns at the cash register while checking for accuracy
• Upselling
• Customer support
• Customer service
• Retail sales
• Restock and organize merchandise on the sales floor
• Resolve customer complaints and issues in a timely and professional manner
• Event planning
• Assists customers with purchase decisions
• Retrieves merchandise from sales floor, stock room, or other inventory locations
• Place special orders
• Collects payment using the store point of sale system
• Drives sales through engagement of customers
• Suggestive selling
• Sharing product knowledge
• Develop strong customer relations
Payroll Administrator
CCC CONSTRUCTION-Bartow, FL
January 2015 to December 2016
• Issuing paychecks
• Verifying working hours
• Ensuring employees are paid accurately
• Calculating, deducting, and processing taxes and social security withholdings
• Calculating and processing other company-offered benefits
• Gathering and maintaining employee records
• Ensuring compliance with laws and regulations
• Handling payment issues
• Data Entry
• Enter employee data onto a payroll system.
• Process wages, overtime, deductions and send out pay slips.
• Audit information to make sure it's accurate and up-to-date.
• Answer staff queries about timesheets or pay slips Medical Assistant Technician/Medical
Paediatrics-Patel's Office-Brandon, FL
February 2012 to January 2015
• Front office experience
• Office management
• Back office experience
• Taking vital signs
• Outbound calling
• Phlebotomy
• Scheduling appointments
• Great communication skills
• Great phone etiquette
• Answering Phones
• Reviewing health history
• Patient education
• Administering medications
• Changing dressings
• Checking in patients
• Collect samples
• Assisting with procedures
• Assisting with treatments
• Computer programming
• Collect blood samples
• Collecting insurance information
• Diagnosis
• Gathering patient history and personal information
• Maintaining exam rooms
• Preparing patients for examinations
• Scheduling
• Assist with examinations
• Injection
• Managing inventory
Education
Associates Degree in Medical Assistant Technician
Florida Career College - Brandon, FL
January 2010 to January 2010
Skills
• Customer service (10+ years)
• Medical administrative support (5 years)
• Cold calling (5 years)
• Relationship Management
• Financial Services
• Content Management
• Data Analytics
• Performance Management
• Computer Networking
• Live Chat
• Analytics
• Outbound calling (10+ years)
• Co
• Communication skills (10+ years)
• Sales (10+ years)
• Salesforce
• Negotiation
• Outbound sales
• Upselling
• Customer acquisition
• Retail sales
• Customer relationship management
• Analysis skills
• Account management
• Direct sales
• English
Certifications and Licenses
Certified Payroll Professional
NCMA
Driver's License
CPR Certification
Contact this candidate