Life Insurance Bus Monitor

TG

TAMMY GRAVER

**************@*****.*** 518-***-**** Troy, NY 12180

I'm a special needs bus monitor. In the past I worked in a variety of environments. I did automobile insurance where I did entry of automobile policies, answered phones, and many other tasks. I also worked in the engineering field where I typed all of our proposals for bids on jobs. I also worked in the life insurance field where I processed life insurance policies in the computer to be processed. I did daycare out of my home for 20 years along with my own computer company. I also worked at Price Chopper and Stewart's as a cashier/food prep and handling deposits. I did medical transcription out of my home. I worked for a newspaper company where I did cancelations and input classified ads. I have had a lot of other jobs due to I'm 57 years old.

Reliability and punctuality

Confidentiality and Privacy

Observation and Monitoring

Patience and Tolerance

Professionalism and Ethics

Ability to work on my own

Childtime Learning Center Albany, New

York

Teacher

08/2024 - 09/2024

Developed and implemented lesson plans based on curriculum objectives. Assessed student performance through tests, quizzes, and other assessments.

Provided individualized instruction to meet the needs of all students. Maintained a safe and orderly learning environment for all students. Established positive relationships with parents to ensure effective communication regarding student progress and well-being. Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.

TSL Kids Crew Troy, New York

Daycare Teacher

07/2024 - 08/2024

Conducted assessments of student performance and progress. Maintained supplies inventory for the classroom including art materials and books.

Encouraged creativity through art projects and storytelling. Star and Strand Transportation Troy, NY

Special Needs Bus Monitor

03/2023 - 05/2024

Assisted students with special needs in boarding, disembarking and transferring between buses.

Monitored student behavior on the bus to ensure safety of all passengers. Communicated with school personnel regarding students' progress and any incidents that occurred during transit.

Price Chopper and Stewart's Cohoes,

New York

Cashier/Food Service Worker

06/2014 - 11/2017

Performed other duties as assigned by management.

Greeted customers and answered any questions they had about the store's products and services.

Answered customer inquiries regarding store policies and procedures. Conducted price checks for special orders or discounts as requested by customers.

Summary

Skills

Experience

Ensured compliance with all safety regulations within the store environment.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Followed company security procedures for handling large sums of money. Stocked shelves with merchandise when needed.

Provided excellent customer service while promoting loyalty programs to increase sales potential.

Operated cash register or POS system to receive payment by cash, check and credit card.

Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Accepted cash and credit card payments, issued receipts and provided change.

Delivered high level of customer service to patrons using active listening and engagement skills.

Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Helped customers find specific products, answered questions, and offered product advice.

Worked closely with front-end staff to assist customers. Scanned merchandise using point-of-sale system for accurate purchase totals.

Learned roles of other departments to provide coverage and keep store operational.

Processed sales transactions to prevent long customer wait times. Discounted purchases by scanning and redeeming coupons. Trained new team members in cash register operation, stock procedures, and customer services.

Maintained work area and kept cash drawer organized. Greeted customers promptly and responded to questions. Counted and balanced cashier drawers.

Offered customers carry-out service at completion of transaction. Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Tammy Graver Feura Bush, New York

Adult Care Provider

03/2010 - 02/2014

Responded promptly to emergency situations such as falls or seizures; provided first aid or CPR if necessary.

Assisted with mobility issues such as transferring from bed to chair or wheelchair.

Assisted adults with daily activities such as bathing, dressing, and grooming.

Provided companionship to elderly patients by engaging in conversation and recreational activities.

Performed light housekeeping duties including changing linens, laundry service, cleaning bathrooms and kitchen areas as required by the facility policy and procedures manual .

Administered medications according to physician's orders and monitored patient reactions.

Maintained a clean and safe environment for the clients in accordance with established standards of care.

Ensured compliance with all applicable laws, rules, regulations and policies related to adult care services.

Drove clients to shop for groceries, attend doctor appointments and run errands.

Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges. Supported bathing, dressing and personal care needs. Assisted with meal planning to meet nutritional plans. Laundered clothing and bedding to prevent infection. Aided with mobility and independence for disabled individuals and continually monitored safety.

Maintained clean and well-organized environment for client happiness and safety.

Feura Bush Post Office Feura Bush, New

York

Post Office Mail Clerk

06/2010 - 03/2013

Ensured that all necessary documentation was properly filled out before processing a package or letter.

Filled out shipping forms for customers sending packages. Stocked shelves with various items available for purchase at the post office counter.

Sorted mail according to post office regulations and customer instructions. Greeted customers entering the post office lobby area. Delivered parcels to local businesses on behalf of the post office. Scanned packages into tracking systems to ensure accurate tracking of shipments.

Received and processed incoming mail, packages, and other materials. Maximum Bytes Clifton Park, New York

Office Manager, Data Entry, Call Center

Manager

09/2002 - 03/2013

Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Responded to customer inquiries via phone or email in a professional manner.

Assisted in developing budgets for departmental expenses. Processed payroll accurately ensuring all employees were paid on time. Provided administrative support to management team including preparing reports and presentations.

Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Organized company events including holiday parties, team building activities .

Developed and implemented office policies and procedures. Developed effective working relationships with team members across multiple departments.

Attended regular training sessions on updates and changes within the industry or organization.

Did all portions of the work included with running a business. Paid all the bills.

Did all accounting for the business.

Did all portions of the customer service and administration assistance. Did all the data entry for the company.

• Handled all the issues that arose all day.

Tammy's Daycare Clifton Park, New York

Home Daycare Provider

06/1995 - 12/2003

Provided first aid or CPR when appropriate.

Provided nutritious snacks and meals according to established guidelines. Assisted with potty training when needed.

Managed daily activities and routines for up to 13 children in a home daycare setting.

Enforced rules of conduct during indoor and outdoor activities in order to ensure the safety of all participants.

Performed light housekeeping tasks such as laundry or cleaning up after meals.

Kept detailed records of attendance, meals served, naps taken and other pertinent information related to each child's care. Maintained a safe environment for all children by adhering to safety regulations and procedures.

Encouraged creative expression through art projects, storytelling and imaginative play.

Observed children's behavior and development, reported any concerns to parents or guardians.

Established positive relationships with families through regular communication regarding their child's progress.

Instructed children on proper hygiene habits such as hand washing and toileting practices.

Organized nap time routines including changing diapers and clothing when necessary.

Developed engaging lesson plans that promoted physical, social, emotional, cognitive growth.

Planned and implemented age-appropriate activities such as arts, crafts, music, games, outdoor play and educational lessons. Updated detailed records for each child with information such as daily observations, meals served and medications administered. Taught children how to complete basic crafts such as paintings, drawings and decorations.

Established and maintained safe, supportive and welcoming environments for children of all backgrounds.

Communicated with parents or guardians about daily activities, behaviors and upcoming events.

Provided nurturing and appropriate environment for children of various ages.

Maintained organized and clean classroom and play areas. Read stories to children, facilitated discussions and tied books into learning opportunities.

Supported children's emotional and social development, encouraging understanding of others and positive self-concepts. Encouraged positive behaviors, including patience with teachers and fellow kids.

Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.

Identified signs of emotional or developmental problems in children to alert parents or guardians.

Observed and monitored children's play activities. Instructed children in eating, resting and restroom habits. Dk life insurance Albany, New York

Data Entry Administrator/Health Life

Insurance Agent

04/1997 - 10/1999

Researched and updated customer records in database system. Inputted data into various software programs accurately and efficiently. Entered large volumes of information into spreadsheets quickly and accurately.

Input life insurance policies for processing.

Mailed all processed policies to the clients.

ERM Engineers Albany, New York

Customer Service Representative/Proposal

Presentat

06/1994 - 06/1997

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

DKI Engineering Ballston Spa, New York

Office Manager/Data Entry Administrator

09/1989 - 06/1994

Developed and implemented office policies and procedures. Assisted with the preparation of budgets, forecasts and financial statements.

Supervised staff members, organized schedules and delegated tasks. Did all the input of engineers and architects addresses for proposal preparation.

Answered the telephone so I could direct the call to the right person. Farm Family Insurance Glenmont, New

York

Policy Administrator/Transcriptionist

/Administrative Assistant

06/1986 - 07/1991

Contributed ideas for revisions or improvements based on feedback from staff members.

Reviewed existing policies for compliance with current regulations and standards.

Maintained a library of current policies and related documents accessible to all employees.

Prepared reports outlining progress made towards achieving desired outcomes from policy initiatives.

Ensured that all relevant documentation is updated according to any modifications made to existing policies.

Researched regulatory requirements, industry best practices, and organizational objectives to inform policy decisions. Drafted policy documents in accordance with legal guidelines. Monitored program performance against established goals and objectives. Conducted periodic reviews of existing policies to ensure accuracy and relevance.

Participated in meetings with senior management teams to discuss potential changes or updates to policies.

Responded promptly to inquiries related to policy interpretation or implementation issues.

Coordinated training sessions for staff members regarding newly implemented polices.

Identified opportunities for improvement by analyzing trends in policy violations or non-compliance issues.

Checked documentation for appropriate coding, catching errors and making revisions.

Handled modification and updating of policies.

Handled billing related activities focused on medical specialties. Organized information by using spreadsheets, databases or word processing applications.

Assisted claimants, providers and clients with problems or questions regarding claims.

Collaborated with fellow team members to manage large volume of claims. Assisted new policyholders with processing claims. Examined automobile policies with third-party liability, accident benefits, and collision benefits.

Signed payment approvals accepted claims.

Examined claims, records and procedures to grant approval of coverage. Processed claims for payment or forwarded to appropriate personnel for further investigation

Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance. Precisely calculated refunds, premiums, and adjustments. Facilitated communication between various departments regarding policy- related matters.

Utilized knowledge of the rules governing punctuation, capitalization, spelling, grammar, syntax, and other language conventions when transcribing material.

Utilized specialized software programs for transcribing audio files. Transcribing audio recordings into written form as needed. Performed clerical duties such as typing, transcribing dictation, and updating databases.

Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.

Ensured accuracy when transcribing notation into digital formats. Utilized appropriate terminology when transcribing physician orders accurately.

Provided administrative support such as preparing reports, transcribing notes, filing documents.

Performed research on unfamiliar terms or abbreviations encountered while transcribing documents.

Strengthened traceability by transcribing court documents, records and general counsel agreements.

Provided clerical assistance such as transcribing dictations, scanning documents into EHR system, photocopying documents for distribution. Provided support to physicians by transcribing dictated notes into the EHR.

Supported physicians by transcribing orders into the hospital's computer system accurately and promptly.

Performed clerical duties such as sorting mail, faxing documents, answering emails and transcribing dictation.

Provided support to nursing staff by updating patient charts, entering vital signs, and transcribing physician orders.

Collaborated with composers to discuss the structure of pieces before transcribing them.

Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.

Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence. Provided administrative support by taking notes during meetings, transcribing information into documents, preparing agendas and minutes from staff meetings.

Utilized multiple computer programs simultaneously while transcribing. Adhered to spelling, grammar and punctuation rules when transcribing data.

Delivered exceptional clerical support every day by scheduling appointments, transcribing notes and mailing packages. Performed clerical tasks such as filing, charting, transcribing orders, scheduling appointments.

Assisted in the preparation of presentations by transcribing, formatting, inputting, editing, retrieving and printing information. Automated document flow, accurately recording, transcribing and maintaining confidential client information into database and applicant tracking system.

Participated in team meetings and trainings related to transcribing processes or procedures.

Provided feedback regarding technical issues or other problems encountered while transcribing audio and video material. Analyzed audio recordings for accuracy in transcribing dialogue into subtitles.

Provided clerical support to physicians including copying of medical records, preparing charts for next day's appointments and transcribing physician orders into electronic health record system. Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Performed data entry tasks such as entering financial transactions into accounting software programs or transcribing handwritten notes into electronic format.

Analyzed audio files to determine best approach for transcribing content accurately in a timely manner.

Ravena-Coeymans-Selkirk Senior High School Ravena, NY High School Diploma

06/1985

Albany Boces Albany, NY

Word Processing And Data Entry in Computer And Information Sciences 06/1985

Education and Training

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