Customer Service Nursing Assistant just looking for a change
Resume:
Misty McCulloch
Cna
Pueblo, CO *****
*************@*****.***
I do have over 20years experience in the field. Currently taking care of mother and brother part time. Willing to relocate to: Pueblo, CO
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Interim HealthCare - Pueblo, CO
October 2022 to Present
Cna from
• Worked in a home environment, hospital, nursing facility and nursing home CNA - Certified Nursing Assistant
Parkview Medical Center - Pueblo, CO
June 2022 to Present
I complete adl's for surgical patients as well as rehab to get them back home. I enjoy being a CNA it is my life passion to giving back to community
CNA - Certified Nursing Assistant
Pueblo Mental Institute thru third party party medical edge recruitment - Pueblo, CO January 2022 to Present
Taking care of mentally ill patients
• Worked in a hospital
CNA - Certified Nursing Assistant
Lifecare center of america - Pueblo, CO
August 2021 to Present
I currently work here. I am certified as CNA with cpr certification I do have over 15 years experience as a cna worked here in Colorado as well as New Mexico. CNA - Certified Nursing Assistant
THE CENTER AT PARKWEST- SKILLED NURSING FACILITY - Pueblo, CO September 2021 to December 2021
Rehabilitation skilled CNA short term and long-term care Customer Service Representative/Call Center
Adecco - Pueblo, CO
January 2020 to September 2020
• Provided assistance to client's
• Billing
• Answered phone and assisted clients with changes
• Created customer appointments
• Assisted customers in person
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
• Operated the live chat
Customer service represenative
Global Call Solutions - Pueblo, CO
January 2017 to November 2019
Customer service representative inbound / outbound calls
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Assisted with technical support duties
Cashier and Customer Service
Loaf N Jug - Pueblo, CO
March 2019 to October 2019
Cashier and customer service representative assist customers with small purchases and gas also did inventory and stocking
• Rang up purchases
• Counted out cash drawers
• Received and processed returns
• Handled customer complaints and concerns
Department Manager/Sales Associate
kmart - Albuquerque, NM
August 2010 to March 2016
Ran 5 departments including Customer Service opening and closing of store, inventory shipping and receiving money handling and unto 10-15 employees
CNA - Certified Nursing Assistant
Private Caregiving Services - Albuquerque, NM
May 2010 to March 2016
Cna for a private client completed adl's and dementia care for this individual CNA - Certified Nursing Assistant
Los Palomas center - Albuquerque, NM
February 2004 to May 2010
Rehabilitation and acute care as well Alzheimer's unit Certified Nursing Assistant
Visiting Angels - Pueblo, CO
June 1997 to June 1998
Activities of daily life ambulation light housekeeping and grocery shopping Certified Nursing Assistant
Minequa Mediccenter - Pueblo, CO
October 1994 to June 1997
taking care of elderly individuals all the activities of daily life including Alzheimer's unit ambulation and many more
Education
High school or equivalent in Basic
Grand Mesa High School - Collbran, CO
August 1991 to September 1991
Nursing Licenses
CRNA
Expires: March 2023
State: CO
Skills
• Customer service
• Customer support
• Retail
• Telecommunications
• Call Center
• CSR
• Customer Care
• Alzheimer's Care
• Dementia Care
• Senior Care
• Caregiving
• Meal Preparation
• Home Care
• Cleaning Experience
• Laundry
• Live Chat
• Technical Support
• Account Management
• Store Management Experience
• Memory Care
• HIPAA
• Hoyer Lift
• EMR Systems
• Patient Care
• Vital Signs
• Infection Control Training
• Epic
• Microsoft Office
• Nursing
• Personal Assistant Experience
• Medical Office Experience
• Supervising Experience
• Computer skills
• Sales
• Hospital Experience
• Medical Records
• Financial services
• Hospice Care
Certifications and Licenses
CNA
CPR Certification
State Tested Nursing Assistant
BLS Certification
Additional Information
I have 20 years experience taking care of elderly and developmentally disabled adults Telecommunications (Less than 10 year), retail Department manager (9 years), Customer Care (10+ years), Customer Service (10+ years), Call Center, Customer Support
Contact this candidate