Customer Service Administrative Assistant
Resume:
AMY RAY
Allen, TX *****
************@*****.***
Professional Summary
Administrative Assistant with over 10 years of experience, excelling in roles that demand exceptional organizational skills and a keen eye for detail. Proficient in Microsoft Office 365 and skilled at streamlining complex processes, enhancing operational efficiencies, and ensuring meticulous accuracy in documentation and reporting. Demonstrates a strong capability in handling multiple tasks simultaneously, optimizing administrative functions and supporting team objectives through data-driven decision-making and innovative problem-solving.
Authorized to work in the US for any employer
Work Experience
Customer Service Specialist II
North Texas Tollway Authority (NTTA)-Plano, TX
May 2023 to January 2024
• Managed customer account issues with precision and authority
• Boosted toll tag sales via effective customer engagement
• Implemented strategies to optimize toll tag utilization
• Pioneered innovative customer service practices
• Resolved 95% of customer issues, enhancing client satisfaction and retention
• Crafted forward-thinking strategies to enhance toll tag adoption and satisfaction
• Analyzed customer feedback to drive continuous improvement in service delivery
• Mentored new staff in adopting best practices for optimal customer engagement Customer Service Representative
New York Life (formerly Cigna)-Plano, TX
May 2014 to December 2022
• Managed high-volume claim calls, enhancing process efficiency and client satisfaction
• Streamlined claim handling procedures, reducing call times and improving user experience
• Provided empathetic support to claimants, ensuring accurate and timely claim processing
• Analyzed customer interaction data to recommend improvements in the claims process
• Boosted client satisfaction by optimizing call processes and enhancing efficiency
• Mentored new staff, fostering a team-oriented environment for improved service delivery
• Monitored and updated claim files to ensure compliance with policy standards Executive Assistant
Mohanna Sales Representatives-Plano, TX
May 2012 to January 2013
• Orchestrated event and meeting logistics, enhancing operational efficiency
• Streamlined administrative tasks, propelling staff productivity
• Managed accurate revenue accounting, ensuring fiscal precision
• Aided in statistical report completion, bolstering data-driven decisions
• Fostered team collaboration by coordinating cross-departmental communication strategies
• Reduced meeting setup times by 30%, increasing office productivity
• Provided training to new staff, enhancing team competence and cohesion
• Enhanced document accuracy, ensuring error-free external communications
• Led inter-department projects, enhancing company-wide synergy
• Championed a client-first approach, enhancing satisfaction scores Medical Transcriptionist
AmeriPath Inc./Quest Diagnostics-Dallas, TX
May 2006 to November 2011
• Spearheaded executive support for 3 pathologists, acting as primary liaison for clients
• Devised and managed client database, improving service delivery
• Analyzed data to identify at-risk clients, enhancing client retention
• Implemented innovative reporting techniques to improve data analysis and usage
• Streamlined transcription processes, reducing turnaround time by 20%
• Enhanced accuracy of client records, decreasing errors by 15%
• Introduced digital transcription tools, boosting efficiency
• Evaluated workflow systems to optimize pathologist-client interactions
• Trained new staff on database management and client communication protocols Front Desk Receptionist
Scott Zashin, M.D-Dallas, TX
August 1993 to March 2004
• Managed front office operations, enhancing patient service efficiency
• Streamlined appointment scheduling, reducing patient wait times
• Implemented a robust digital system for patient records
• Optimized billing processes, ensuring accurate insurance verification
• Enhanced patient experience by refining check-in procedures
• Introduced new filing techniques to enhance data retrieval
• Provided essential support to staff, improving team productivity
• Analyzed workflow to suggest practical improvements
• Maintained complete accuracy in patient documentation and billing Education
BACHELOR OF ARTS in LITERARY STUDIES
The University of Texas at Dallas - Richardson, TX 1995 to August 1997
Skills
• Microsoft Office 365
• Typing (Expert)
• Prioritization
• Detail orientation
• Medical Terminology (Expert).
• Proofreading (Expert)
• Performance metrics
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