Human Resources
Resume:
*** **** ** **, ********, US, ***** • *************@*****.***
ASHLY FRIEDRICHS
Administration
PROFESSIONAL SUMMARY
General Manager/Administrator with extensive expertise in healthcare administration and a strong focus on compliance, staff development, and patient care. Demonstrates exceptional leadership in optimizing operations and fostering a collaborative work environment, ensuring high-quality service delivery. Passionate about implementing innovative strategies to enhance care standards and drive organizational success.
EMPLOYMENT HISTORY
GENERAL MANAGER/ADMINISTRATOR Sep 2022 - Dec 2024
Kaplan Woods Care Home Owatonna, MN
Conducts staff evaluations, enhancing skills and fostering growth within a 9-16 member team. Ensures health and safety compliance through regular inspections and corrective measures. Manages daily operations, optimizing staff schedules to balance peak demands and labor costs. Resolves team conflicts, promoting a positive work environment and effective collaboration. Oversees new admissions, ensuring accurate documentation and communication with stakeholders. Develop and implement strategic training programmes, focusing on staff development, performance evaluation, and maintaining high-quality care standards
Foster positive work environment through effective conflict resolution, mentoring initiatives, and structured employee development programs
Orchestrate admission processes, coordinate with Advisory Board, and maintain precise documentation while managing multiple healthcare service channels
Lead strategic improvements in care quality through comprehensive staff development initiatives and performance monitoring systems
Analyse operational workflows to optimise resource allocation and enhance service delivery across multiple healthcare channels
Design and implement modernised admission protocols, streamlining documentation processes while maintaining regulatory compliance
Champion professional development through personalised mentoring programmes, strengthening team capabilities and service standards
Drive operational excellence through systematic quality assessments and targeted improvement strategies in healthcare delivery
Spearhead comprehensive quality improvement initiatives across healthcare operations, implementing data-driven protocols that enhance service delivery and staff performance Implement comprehensive quality assurance protocols in healthcare delivery, establishing benchmarks and monitoring systems for continuous service improvement
Streamline resource allocation across multiple care units, optimising staff deployment and operational efficiency while maintaining service excellence
Execute strategic initiatives to strengthen team capabilities through targeted training programmes, elevating care standards and operational performance
Pioneer innovative care protocols and quality benchmarks, leading to measurable improvements in resident satisfaction and care outcomes.
Analyse operational workflows to enhance resource efficiency while maintaining exceptional care standards for a 9-16 member healthcare team.
Drive comprehensive staff development initiatives, strengthening team capabilities through personalised mentoring and structured training programmes.
Pioneer innovative care protocols and quality benchmarks while directing comprehensive staff development initiatives for a 9- 16 member healthcare team.
Streamline admission processes and documentation workflows, ensuring regulatory compliance while optimising resource allocation across care units.
Cultivate team excellence through structured mentoring programmes, enhancing service delivery standards and professional growth opportunities.
Execute strategic improvements in care quality through data-driven assessments, strengthening operational efficiency and service standards.
Foster positive workplace dynamics through effective conflict resolution and personalised development initiatives, elevating team performance.
ASSISTANT GENERAL MANAGER/DESIGNATED COORDINATOR Oct 2021 - Sep 2022 Kaplan Woods Care Home Owatonna, MN
REGISTERED BEHAVIORAL THERAPIST Dec 2020 - Oct 2021 Minnesota Autism Center Medford, MN
DIRECT SUPPORT STAFF SUPERVISOR Feb 2019 - Dec 2020 Kapland woods home care Owatonna, MN
Ensured 245D compliance, enhancing care quality and operational efficiency. Collaborated with healthcare teams to personalize resident care plans. Managed facility operations, optimizing staff schedules and supply chains. Resolved staff issues, fostering a positive work environment. Partnered with GM to improve facility management and recruitment processes. Directed facility-wide compliance management for healthcare regulations while supervising staff training and care programs, enhancing service quality standards.
Cultivated strong partnerships with healthcare teams to develop personalized resident support strategies, ensuring comprehensive care delivery.
Streamlined operational processes through data-informed decisions, improving resident care outcomes and staff performance metrics.
Implemented efficient supply chain management and staff scheduling solutions, optimizing resource allocation and operational effectiveness.
Mentored staff through continuous training programs while maintaining regulatory compliance and addressing workplace concerns proactively.
Developed comprehensive compliance monitoring system for 245D regulations, integrating staff training protocols with resident care standards.
Streamlined facility operations through strategic staff scheduling and inventory management, reducing operational bottlenecks.
Led staff development initiatives while resolving workplace challenges, fostering positive team dynamics and professional growth.
Implemented data-driven operational improvements, enhancing resident care quality and staff performance tracking. Directed facility-wide 245D compliance initiatives while supervising staff training, ensuring quality standards and regulatory adherence across care programs.
Built robust partnerships with healthcare teams to develop and implement personalized resident care strategies, elevating service standards.
Cultivated positive team dynamics through proactive conflict resolution and continuous professional development initiatives.
Provide ABA therapy to children on the Autism Spectrum. Writing therapy notes at the end of each session. Keeping track of behaviors needed to obtain and construct an achievable behavioral plan to ensure clients success.Delivered specialized ABA therapy to children with autism, implementing evidence-based interventions while maintaining detailed session documentation and progress tracking.
Developed and executed individualized behavioral intervention plans, documenting client progress through comprehensive therapy notes and data collection.
Monitored and analyzed behavioral patterns to create targeted intervention strategies, ensuring alignment with therapeutic objectives and client success metrics.
Partnered with multidisciplinary teams to implement behavior modification strategies, maintaining thorough documentation of client achievements and milestones. Facilitated therapeutic sessions focused on skill development and behavior management, creating structured plans that promoted measurable client progress.
Implemented evidence-based ABA interventions for children with autism spectrum disorder, utilizing systematic data collection to track behavioral progress and adapt treatment strategies. SALES ASSOCIATE Aug 2017 - Feb 2019
Custom Car Credit Charles City, IA
DRIVER Feb 2014 - Feb 2018
Custom Car Credit Charles City, IA
• Working with management on new ideas and problem solvingLed comprehensive resident care operations, supervising ADL assistance, medication administration, and staff training while fostering a supportive environment for both residents and team members.
Orchestrated daily care routines and documentation processes, ensuring compliance with medical protocols while maintaining accurate resident records and appointment schedules. Partnered with management to implement innovative care solutions, while mentoring new staff and coordinating team- building initiatives to enhance service quality.
Streamlined resident care procedures and staff training programs, resulting in improved service delivery and enhanced resident satisfaction.
Spearheaded program development and problem-solving initiatives, while establishing effective communication channels between staff, residents, and management.
Directed comprehensive resident care operations, optimising ADL support systems and establishing robust medication management protocols while mentoring staff.
Enhanced customer service by resolving inquiries swiftly, boosting satisfaction and compliance. Managed financial transactions accurately, improving efficiency and regulatory adherence. Collaborated with teams to streamline processes, resulting in improved communication and outcomes. Streamlined customer service operations through efficient multi-channel communication and systematic documentation management.
Coordinated legal paperwork processing and regulatory compliance while managing accounts receivable and customer inquiries.
Facilitated seamless customer experience through proactive problem-solving and timely response to diverse financial and service inquiries.
Maintained effective stakeholder communication through detailed reporting, nightly updates, and cross-departmental coordination.
Drove sales performance through personalized customer consultations and financial solutions, leading to enhanced client retention and portfolio growth
Analyzed customer financial profiles to recommend tailored vehicle financing options, ensuring optimal matches between client needs and available products.
Collected payments promptly, ensuring accurate vehicle status documentation and reporting. Optimized vehicle transfers with effective route planning and clear supervisor communication. Fostered strong relationships with authorities during sensitive vehicle recoveries. Adopted a systematic approach to improve payment collection and vehicle monitoring efficiency. Conducted secure vehicle transfers and repossessions, ensuring legal compliance and coordination. Managed comprehensive vehicle documentation and payment collection systems, ensuring accurate tracking and timely status updates
Optimized route planning and vehicle transfer logistics, reducing operational delays and improving service delivery efficiency Developed strong partnerships with law enforcement and stakeholders while handling sensitive vehicle recovery operations professionally
Implemented structured payment collection protocols and monitoring systems, enhancing operational workflow and documentation accuracy
Streamlined vehicle transfer operations through strategic route planning and real-time tracking, leading to enhanced delivery efficiency and customer satisfaction.
Established systematic vehicle monitoring protocols and documentation processes, ensuring seamless tracking and status reporting across operations.
MATERIAL HANDLER Oct 2016 - Dec 2017
RR Donnelley Osage, IA
LABORER Feb 2016 - Jul 2016
TriMark New Hampton, IA
Inspected products to ensure quality, reducing defects by 12% Packed items efficiently, consistently meeting tight deadlines Reported issues promptly, improving workflow and safety Collaborated with team to enhance packing processes Streamlined material handling processes through systematic product inspection, ensuring quality standards while maintaining efficient workflow and timely deliveries Coordinated warehouse operations by implementing effective inventory tracking methods, reducing processing time and enhancing operational efficiency
Fostered strong team communication to resolve supply chain challenges, maintaining consistent product quality and meeting critical delivery schedules
Optimized material flow through systematic monitoring and documentation, ensuring accurate inventory records and minimal disruptions
Developed improved handling procedures that enhanced workplace safety and operational efficiency while maintaining high quality standards
Implemented cross-functional material handling protocols, driving process improvements and maintaining 12% reduction in product defects through systematic quality control Orchestrated seamless material flow operations with cross-departmental teams, strengthening supply chain reliability and operational excellence
Enhanced workplace safety standards through methodical process evaluation and implementation of refined handling procedures
Revolutionised inventory tracking methodology, resulting in streamlined operations and significant improvement in delivery timeline adherence
Implemented systematic quality control measures in material handling operations, maintaining 12% defect reduction while optimizing warehouse efficiency
Streamlined cross-departmental material flow processes, enhancing delivery accuracy and reducing processing bottlenecks Executed precise material handling procedures while maintaining strict quality standards and workplace safety protocols Inspected and assembled parts ensuring high-quality standards were met. Operated machinery efficiently while adhering to safety protocols. Collaborated in parts gathering to maintain seamless production flow. Followed safety guidelines to minimize workplace hazards. Contributed to the assembly of quality latches, enhancing product reliability. Operated precision machinery while maintaining strict quality control standards for parts inspection and assembly, ensuring compliance with safety protocols and manufacturing specifications. Streamlined parts gathering processes and assembly workflows, enhancing production efficiency while maintaining superior latch quality standards.
Conducted systematic quality inspections of manufacturing components, implementing preventive measures to minimize defects and optimize assembly procedures.
Coordinated with team members to maintain smooth production flow, while adhering to safety guidelines and contributing to workplace efficiency improvements.
Identified and proposed process improvements in parts management and assembly operations, contributing to enhanced workplace safety and product quality.
Implemented rigorous quality control measures during parts inspection and assembly, maintaining exceptional manufacturing standards while optimizing workflow efficiency. DSS DSP Oct 2005 - Feb 2008
Unity homes Faribault, MN
EDUCATION
HIGH SCHOOL OR EQUIVALENT
Penn Foster
COURSES
CPR CERTIFICATION
SKILLS
Customer Service, Medication Administration, Excel, Microsoft Word, Direct Care, Patient Care, Program Development, Crisis Intervention, Behavior Management, Leadership, Staff Training, Compliance, Healthcare Administration, Documentation, Team Management.
LANGUAGES
English (Native).
ADDITIONAL INFORMATION
CERTIFICATIONS
• CPR Certification
• Driver's License
ASSESSMENT
Home health aide skills — Proficient (September 2020) REFERENCES
Angie Forcelle, Owatonna Glass 507-***-****); Darlene Moriarity, Kaplan Woods Care Home 507-***-****); Heather Shooltz, Registered Nurse 507-***-****); Kimberly Schoultz, Kaplan Woods Care Home 507-***-****). Managed medication schedules, ensuring client adherence and safety. Prepared nutritious meals, enhancing client health and independence. Organized engaging outings, promoting social interaction and life skills. Guided clients towards self-sufficiency through tailored learning tools. Conducted grocery shopping and light cleaning, maintaining a supportive environment. Provided comprehensive client care through medication management, meal preparation, and therapeutic outings while fostering independence and life skills development Implemented personalized care plans and daily routines that enhanced clients' self-sufficiency, while maintaining detailed documentation of progress
Coordinated household operations including meal planning, grocery procurement, and environmental maintenance while ensuring client safety and comfort
Partnered with healthcare teams to deliver integrated support services, while promoting client autonomy through skill- building activities
Assessed client needs and developed adaptive strategies to enhance daily living skills, ensuring consistent progress toward independence goals
Streamlined medication administration protocols and created adaptive care strategies, enhancing client wellness and daily living capabilities.
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