Customer Service Operations Manager
Resume:
Kate Monast
Phoenix, AZ *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Operations Manager
Millennium McCormick Scottsdale-Paradise Valley, AZ April 2023 to Present
Server/Bartender
Millennium McCormick Scottsdale-Paradise Valley, AZ October 2022 to Present
Part Owner/Operator
Exclusive Maids-Phoenix, AZ
May 2006 to Present
Started a successful cleaning company from the ground up. Customer service, employee scheduling, billing,
Assistant General Manager
Applebee's-Phoenix, AZ
January 2021 to April 2023
Schedule, inventory, food and beverage order maintain and schedule continuing education of staff. Maintain and follow all food safety guidelines. Greet guests, take food and beverage order when needed,maintain guest satisfaction and resolve any conflicts Manager
Lolo's Chicken & Waffles-Scottsdale, AZ
October 2016 to June 2020
Responsible for day to day operations of a restaurant including but not limited to inventory, scheduling, customer service, following and implementing all safety guidelines Server/Front of House Manager
Old Homestead Steakhouse-Glenville, NY
September 1999 to April 2005
Started as a server and worked my way up to front house manager. Response for scheduling of front house staff, satisfaction of guest, followed and implemented all health and safety guidelines. Education
Bachelor's in Behavior and Social Sciences
Springfield College - Springfield, MA
August 2002 to May 2004
Skills
• Computer skills
• QuickBooks
• Pricing
• training
• Kitchen management
• Micros POS
• Restaurant management
• Payroll
• Restaurant experience
• Profit & loss
• Hotel experience
• Training & development
• Restaurant Experience
• Operations
• Food Preparation
• English
• Supervising Experience
• Team management
• Purchasing
• Bartending
• Communication skills
• Scheduling
• Cash register
• Assistant Manager Experience
• Customer service
• Microsoft Office
• Sales
• Microsoft Word
• Data entry
• Sanitation
• Retail sales
• Negotiation
• Management
• Culinary Experience
• Management
• Leadership
• Labor Cost Analysis
• Bartending
• Restaurant Management
• Food handling
• Kitchen Management Experience
• Payroll
• Food Safety
• Team Building
• Conflict management
• Analysis skills
• QuickBooks
• POS
• Budgeting
• retail sales
• Pricing
• Microsoft Excel
• Cooking
• English
• Administrative experience
• Culinary experience
• POS
• Organizational skills
• Procurement
• Cash handling
• Cooking
• Hospitality
• Fine dining experience
• Customer service
• Profit & Loss
• Inventory
• Inventory management
• Purchasing
• Inventory Management
• Leadership
• Serving
• Supervising experience
• Word
Certifications and Licenses
Food Handler Certification
Driver's License
ServSafe
TIPS Certified
February 2023 to February 2026
ServSafe Manager
July 2019 to July 2024
Contact this candidate