Customer Service Team Members

CONNIE F BOYD

*** *** *** *****,*******,TN *****

Home:615-***-****

Summary

PROFESSIONAL OBJECTIVE: Challenging professional managerial position wherein training in areas of Food and Beverage, Customer Service, Team Development and Accounting will lead to rewarding long-term career. Solid overall experience, including 25 + years in finance management data control with leading interstate service Provider Company and 19 years with Levy Restaurants working in Suites, Group Sales and Banquets

Strong skills in working with, supervising, managing, facilitating diverse groups of employees

Eagerness to work in field

Good, solid work habits including punctuality, dependability, confidentiality, diligent and driven to achieved success in a

variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical,

organizational skills. Skilled in creating constructive and cooperative working relationships within a team setting; a solid

leader who successfully follows through with team goals and expectations.

Highlights

Troubleshooting and problem-solving Customer-oriented

Relationship in building Strong leaders Team building

Personable Stable work history

Analytical Supervisory skills

Experience

Levy- Nashville Soccer, Nashville, TN

Premium Supervisor- October 2024-Present

Essential Duties and Responsibilities:

Ensure all clubs in the designated area are properly set before guests arrive.

Ensures high quality, well-presented food and beverages within established time frames to guests.

Visits guest areas to assess satisfaction levels.

Works closely with club attendants and culinary staff to ensure proper presentation and set food quantities are met.

Develops a positive rapport with guests.

Follows ServSafe Food handler and Responsible Alcohol Service policies. Job training provided.

Performs other duties as assigned.

Levy- Nashville Symphony, Nashville,TN

Food and Beverage Operation Manager- December 2023-September 2024

Ensures all concession areas have proper displays and merchandise

* Executes all security, safety and sanitation standards as the LPC on property

* Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event

* Holds team accountable to steps of service to deliver great guest service

* Ensures show quality standards are maintained at all times

* Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members

* Regularly obtains feedback from clients and guests to improve operations

* Responds and assists in any departmental guest service issues

* Follows and enforces responsible alcohol service policies

* Effectively verifies all opening and closing inventories

* Executes required daily reporting in a timely manner

* Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook

* Forecasts and adequately schedules team members to meet operational needs and desired targets

* Ensures assigned areas are fully stocked and are ready for operation

* Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members

* Interviews, hires, trains and develops team members according to Levy guidelines

Levy - - Bridgestone Arena, Nashville, TN

Catering Operations Manager- September 2022- December 2023

* Ensures all catering services exceed guest expectations

* Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability

* Communicates client’s needs through timely verbal communications

* Initiates contact with clients to secure their food and beverage selections in advance of event dates

* Holds team accountable to steps of service to deliver great guest service

* Ensures that team members consistently deliver Heartfelt Hospitality to every guest, every time

* Ensures show quality standards are maintained at all times

* Builds and maintains strong relationships with clients, guests, not-for-profits and Levy team members

* Regularly obtains feedback from clients and guests to improve operations

* Supports and communicates Company initiatives

* Respond and assist in any departmental guest service issues

* Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards

* Employs good safety and sanitation practices as the Loss Prevention Coordinator

* Follows and enforces responsible alcohol service policies

* Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook

* Ensures the continual process of revenue development

* Promotes the sale of profitable Levy services

* Uses all performance management tools to provide guidance and feedback to team members

* Promotes a cooperative work climate, maximizing productivity and morale

* Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members

* Interviews, hires, trains and develops team members according to Levy guidelines

* Displays a positive attitude towards team members

Cracker Barrel- Nashville, TN

Restaurant Manager- February 2021-July 2022

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines

Developed and maintained exceptional customer service standards

Ensure proper cleanliness was maintained in all areas of the restaurant and front of house

Optimized profits by controlling food, beverage and labor costs on a daily basis

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality

Performed checkouts of servers and to ensure that all tickets were accounted for

Performed restaurant walks to gauge timeliness and excellent service quality

Count down cash drawers, verify sate count, and prepare deposit

Levy Restaurants- Nissan Stadium, Nashville, TN

Suites Manager-June 2018- August 2020

Hire and train team members for suite setup

Manage dessert cart operation

Ensures that team members are in compliance with Levy guidelines

Oversee operations during events

Support group sales catering events

Update all department SOP, checklist and training materials

Create Menu Factsheet for all food items

Create work schedules and input gratuities in Kronos

Order Dessert Cart items and Beverages for each event

Ensure Suites Department is in compliance for QRE

Levy Restaurants- Bridgestone Arena, Nashville, TN

Supervisor/ Group Sales Coordinator - May 2016- June 2018

Strong leadership skills – mentoring and training new suite and banquet attendants and pantry coordinators,

Assists Director of Sales with weekly financial processes and event order distribution

Communicates effectively with management team, supervisors and hourly team members

Key to the Future Graduate

Levy Legend Award Recipient

Receive extensive training in Group Sales Catering Events

Create Banquet Event Orders to ensure all catering details are communicated and finalized with the client

Pantry Coordinator

February 2005 to May 2016

72 Suites, duties and responsibilities include high volume events such as the SEC basketball tournaments, CMA Awards, NHL All-Star Games

Responsible for nightly billing activities for all Suite-holders, input of orders from Suites

Delegation of job duties as assigned and supervision of Suite department

Education

A.A.S. Degree: Para Legal Studies, 1991

Edmondson Junior College-Nashville, TN

B.S. Degree: Political Science, 1985

Tennessee State University-Nashville, TN

Master of Education Study 2002

University of Phoenix-Nashville, TN

ADDITIONAL WORK HISTORY

Crestmark Bank-Franklin, TN

Payment Analyst - September 1988 to January 2016

Process and post payments to invoices

Research and resolve payment identification issues

Balance daily cash receipts including incoming wires and EFT's

Manage system maintenance updating debtor information and establishing contacts

Call on account debtors to excel the payment to the client for the benefit of the customer.

Confirm that goods have been shipped and are in excellent condition or that the service has been provided and is satisfactory. A collection call is made to accounts payable to verify that an invoice is satisfactory for payment. Calling account debtors reaffirms terms and payment status and can satisfy debtor needs by providing missing information.

- Identify invoices beyond payment terms

- Determine if Debtor lacks motivation or ability to pay.

- Provide invoice and backup documentation as requested by the debtor.

- Notify Client Analyst regarding changes in the invoice status and delinquencies that cannot be remedied with an

additional call to the debtor.

- 7 years of experience in invoice entry operations to include manual invoice entry, Uploading and scanning

Victim Witness Advocate Assistant

May 1990 to October 1990

Davidson County (Nashville) District Attorney General

Duties and responsibilities include explanation of Court procedures to victims; writing disposition

on Jail Dockets; making calls to witnesses to ensure Court appearances.

Additional Information

2004 Levy Legend Recipient

2012 - Levy Restaurants Keys to the Future Graduate

2017 Levy Legend Recipient

HONORS AND AWARDS: 1999 – Award of Excellence, Comdata Holdings Corporation, Nashville, for exceptional performance in the company above and beyond routine performance of duties and responsibilities

1991 - Membership Award, for academic excellence, Edmondson Junior College Para Legal Program

1981 -1985 - Achievement Award, Tennessee State University Aristocrat Marching Band

1984 - Honor Band Member and Section

Leader; selected to participate in Mirage Bowl College Football Game, Tokyo, Japan

PERSONAL: Enjoy Community-oriented volunteer services work; reading; listening to music, participating in 10-K and longer Marathons (Nashville, Memphis, Chicago, San Antonio)

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