Supply Chain Quality Assurance

Yolanda Snell

803-***-****) email: *******@*****.***

PROFESSIONAL EXPERIENCE

Methodist LeBonheur Healthcare- Memphis, TN (Hybrid) 03/2023 to 11/30/2024

Responsible for developing standard IT testing methodologies.

Coordinating entire Workday & UKG Dimension implementation projects from design, planning, testing, execution all the way to Go Live command station supervision for HR, Finance and all Supply chain teams (AR & AP).

Coordination vendor Data Conversion and Data Integration teams for all legacy SAP systems conversion into Workday and UKG Dimensions between in-house and all outside venders.

Maintains a central repository of testing resources for all coordination of all projects.

Travel onsite as needed to Memphis to assist in vendor meetings, project escalations, etc.

Coordinates all enterprise testing/quality assurance approaches for testing technical systems, applications, and infrastructure for outside vendors such as Cerner, Fidelity Investments, ADP, etc.

Coordinates with application and project teams to utilize and enhance the existing testing methodology, work products, templates, and procedures by automating testing tools and methods.

Coordinate cut-over design, preparation for Go-Live of all upgrades, new installations of new applications.

HANES BRAND INTERNATIONAL (HBI) – WINSTON SALEM, NC (REMOTE) 04/2022 to 02/2023

TEST COORDINATOR

• Worked with functional teams to understand business processes to help create test scenarios and test cases for implementing new applications/code changes.

• Led status meetings and planned daily testing activities for US and international testing groups based on project business requirements.

• Created detailed testing report outs to present to CIO, VPs and other senior IT leadership.

• Ensured incident/defect mitigation with internal groups as well as external teams at Deloitte and SAP.

• Served as the Administrator for the Panaya testing application at Hanesbrands, including tester license management, troubleshooting, and conducting training sessions.

• Researched alternative testing tools that would meet the organization’s requirements as well as provide cost savings. Resulted in the decision to switch from Panaya to SpiraTest, resulting in a $200,000 yearly savings.

• Led onsite and web-based trainings for new Panaya users. These groups could be as large as 25 and covered application functionality and best practices.

* Coordinated testing activities for globally dispersed testing teams (Central and South America, Europe, Asia, Australia) for the implementation of SAP SuccessFactors HCM application.

• Worked with the internal audit team to ensure process and SOX compliance.

• Involved projects: HCM implementation, distribution center product conversion, NuOrder implementation in SAP.

BANK OF AMERICA 11/2021 to 04/2022

QUALITY ANALYST CONSULTANT 4

Responsible for creation and execution of test plans and test scripts within Quality Center/JIRA.

Conducts functional and/or regression testing of new or modified applications and systems.

Attend daily Scrum team meetings and bi-weekly PI planning meetings.

Created defects found during testing via JIRA board and watched and worked defects until resolved.

WELLS FARGO – CHARLOTTE, NC 8/2020 to 06/2021

QA LEAD/TEST COORDINATOR 3 (CONTRACTOR)

Responsible for month end stats on all platform projects to include project budget amount still left, total number of scrum teams, total number of defects, total number of test cases, any blockers, etc.

Attend a given test updates on all project Scrum Teams

Conduct bi-weekly test coordinator meeting with all project QA leads.

Organize and coordinate all projects end to end testing.

Responsible for gathering, uploading all test artifacts at the completion of each Sprint, and distributed for final approval from project sponsor, technical manager, business application owner/sponsor, Scrum Master for each application team involved.

Responsible for planning and executing testing, resolving gaps upstream and downstream.

Executed Selenium automation suites on different platforms and performed Cross Browser

Tracked and created user stories in Jira board.

TATA CONSULTING SERVICES (TCS) – WILSON, NC 04/2018 to 08/2019

QA LEAD FOR BB & T Bank

●Responsible for leading 7 offshore team members for applications/projects assigned and address all issues accordingly.

●Calculate and present all test estimates for QA team working on RAC project.

●Utilize ALM during the release/project to provide in-flight monitoring.

●Implement and maintains automated regression testing for supported applications.

●Responsible for taking accountability of the testing strategy of applications portfolio/projects.

●Responsible for testing ETL processes and implement modifications for credit card payments for automotive loan payments.

●Validate the translation logic and integrity of the data in the Data Warehouse between legacy and new servers.

●Create activity reports, respond to chargebacks or retrievals online, access recurring billing, e-commerce tools and robust reporting through a single system.

●Responsible for identifying gaps and opportunities in various applications portfolio/projects.

●Requirements gathering from stakeholders, preparing requirements for testing.

●Execute and document data validation for SIT interim testing, etc.

●Support the translation of client business requirements into CRM solutions, including requirements.

●Using JIRA and TestRail worked on agile model delivered multiple releases for the project.

IT CONSULTANT FOR STATE FUND CALIFORNIA (CONTRACTOR) – COLUMBIA, SC 09/2016 - 03/2018

●Gathering and documenting requirements and writing technical documentation using Guidewire

●Facilitate the requirements gathering session with stakeholders and business user and save in SharePoint.

●Ensure issues are captured from capture information meetings.

●Draw business process diagrams that capture information from the stakeholder requirements meeting.

●Transforming notes into more detailed requirements documents including requirements traceability matrices, functional specifications for development, and test plans.

●Testing in parallel using Maven and Selenium Grid.

ENSTAR GROUP – COLUMBIA, SC 08/2015 to 09/2016

SR. SYSTEM ANALYST/BUSINESS ANALYST

●Test web and desktop-based applications developed using Agile, Waterfall and Iterative methodologies.

●Carry out functional testing and systems integration testing as well as regression testing of all test suites (Duck Creek application) using (TFs)

●Conduct functional design session (created using VISIO)

●Prepare Test Plan, Test Scenarios, Test cases, Traceability Matrix and provide walk-through of the same to BA’s and Development team for all Duck Creek product lines

●Execution of testing mobile applications for overseas vendors via Android application software configurations.

●Plan and manage execution of test cases for all Duck Creek LOB’s in TFS.

●Review requirements, component designs and use cases and maintain test script traceability to each as applicable for QA and UAT for all insurances including worker’s compensation.

●Document bugs for test scripts where the actual results do not successfully meet expected results.

●Responsible for preparing technical documentation for requirements using VISIO.

●Support the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability, and reuse.

●Participate on the monitoring and reporting on the execution of the System Development Contractors performance under the Project contract as it relates to all testing phases for QA and UAT. (Syntel contractors in India)

●Identified and documented defects using JIRA to ensure application functionality.

●Mapped and conducted technical architecture of hybris e-commerce Environments.

DIVERSANT, LLC – CHARLOTTE, NC 02/2014 to 09/2014

QA ANALYST WITH BANK OF AMERICA

●Responsible for building, consolidating & Reporting stress testing results to management.

●Performs complex analysis related to earnings, balance sheets, Capital and liquidity as well as associated risk exposures and created metadata for all document flow documentation.

●Reviews and analyzes trends in stress results to best understand implications both internal and externally Investors and high dollar investors.

●Effectively communicate found interactions and results to the company to challenge assumptions and results with the business to make it comfortable for the partners based on the founded results, etc.

MDI GROUP, INC. (IT CONSULTING FIRM) - HUNTERSVILLE, NC 03/2013 TO 02/2014

QA/BUSINESS ANALYST (TEST LEAD)/TEST COORDINATOR

Team Leader coordinating Agile system/integration of testing mobile applications for delivery vendors via Android application software configurations and QA & user acceptance testing (UAT).

Rewrite projects production releases.

Responsible for requirement gathering and preparation of writing project requirements.

Translate system requirements into test scripts (Java, SQL, & Oracle E-business), database feed coordination with oracle as well stove-to-pipe SOA Services.

Coordinated cut-over design, preparation for Go-Live of all upgrades, new installations of new tools.

Track walkthroughs and Quality Checks using the QMS procedures and methods of industry standards.

Support the translation of client business requirements into CRM solutions, including requirements approval, communication, traceability, and reuse.

Create activity reports, respond to chargebacks or retrievals online, access recurring billing, e-commerce tools and robust reporting through a single system.

Responsible for testing of electronic transfer payments through ETL processes, i.e. credit card payments, online vouchers for large size vendors, and gift card payments, etc.

Coordinated and scheduled weekly team meetings across the project to discuss issues, roadblocks, etc.

Lead the scrum developmental and business analysts’ weekly meetings to update all requirement issues, defect tracking, and defect debugging matters for the entire project team

AFLAC (Aflac Group IT Department) - Columbia, SC 06/2011 to 02/2013

Software tester II/Test Coordinator/QA

Initiates consultation with internal and external clients for the purpose of understanding the scope of a project with all business customers and acted heavily as the backup business analysts for all efforts.

Track walkthroughs and Quality Checks using the QMS procedures and methods of industry standards for

Analyzes designs, documents new or modified business requirement documentation for all assigned projects for all property & casualty insurances including worker’s compensation.

Independently create test plans based on the parameters outlined during the client consultation.

Review artifacts and business requirement with BAs in my business requirements gathering and updating meetings and one on sessions with the business areas for documentation needed for accuracy of all projects with adherence to SDLC.

Mapped and conducted technical architecture of hybris e-commerce Environments.

Actively use testing software to verify functions, tools, and search for performance results.

Document and distribute weekly team minutes from all logged bugs and any other failures as defect logs, etc. testing using JAVA, GUI panels, SQL Server, EDI, and UNIX, and other Web-based systems using XML.

Responsible for testing of electronic transfer payments through ETL processes, i.e., credit card payments for payments of individual policies, etc.

Created some dummied data whenever mining table couldn’t produce the necessary data needed for testing purposes, etc.

Coordinated and scheduled weekly team/defect meetings and prepared and distributed all defect log reports via HP Quality Center.

Prepared and implemented test scope, test strategy documents (BizTalk mapping), production validation timeline and all documentation for system signoffs, etc.

Companion Benefits Alternatives, Inc. (BCBS of SC) - Columbia, SC 07/2009 - 05/2011

Business System Analyst

Responsible for requirement gathering and preparation for project for all lines of business of BCBSSC

Created technical documentation using VISIO.

Coordinate and perform system testing for major system enhancements and troubleshoot system problems.

Prepare and review test data, plans and matrices for system changes in relation to GUI panel, EDI, and Web-based systems for QA and UAT for all insurances including worker’s compensation.

Worked closely with BI testing team with the execution of data warehouse testing and creation of data mining tables, etc.

Document and track all logged bugs and any other failures as defect logs, etc. testing using GUI panels, JAVA, SQL Server, EDI Oracle, UNIX, IBM Curium, and other Web-based systems XML and SOA testing of web services for QA and UAT

Prepare written test scripts for healthcare reform testing of Medicaid and MMIS, Medicare, & 3rd party billing.

Performs complex functional, application, regression and performance tests using SQL testing tools as well as Java Scripted tools, used SAP software tools to test banking regulations transactions, etc.

MEDICAL SERVICE TECHNICIAN (BHT) (BCBS of SC) 07/2007 – 07/2009

Responded to incoming calls regarding mental health and substance abuse benefits handled via BCBS of SC.

Assisted in the education and clarification of benefits and eligibility of various policies.

Processed and completed certifications for inpatient and outpatient mental health and substance abuse procedures; documented clinical services and claims into system on all patient accounts.

Researched claims denials and assisted in implementation of appeals process.

Additional Professional Experience

Vanguard Group - Charlotte, NC 2006

Intern, Participant Services

●Educated and trained in NASD rules & regulations pertaining to mutual fund objective-oriented companies.

●Prepared sample investment objective- oriented portfolios and other documentation for clients.

TECHNIAL SKILLS

Microsoft Word, Project, PowerPoint, Excel, Access, SharePoint, ALM 11, Outlook, WebEx, FILO, SAP CRM, VISIO, C++ (Embedded)Business Objects, Team Foundation Server (TFS) 2013, Visual Studio, etc.

EDUCATION

Master of Arts, Business Administration, May 2014

Webster University - Columbia, SC

Master of Arts, Health Administration, May 2010

St. John’s University - Jamaica, NY

Bachelor of Science, Healthcare Administration, January 1995

Minor - Business Administration

Microsoft Certificate Achievement completed March 2016 (MS Project 2010 and 2013)

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