Inventory Management Executive Housekeeper

SHELBY BOBAN

**-**,***** **.*** *E

FLUSHING,

NEW YORK,11367

Mob: +1-929-***-****

Email ID: shelbyboban5@@gmail.com

STRENGTHS

Leadership

Lead and mentored diverse teams, resolving conflicts and implementing change strategies resulting in improved operational efficiency.

Communications

Effectively communicated with Senior Management, staff, guest, vendors and other departments, ensuring clear expectations and alignment with company values.

Attention to Detail

Maintain high cleanliness standard, conducting regular inspections and ensuring compliance with safety and quality guidelines.

SKILLS

Leadership, communications, training & development, problem solving skill, budgeting, recruiting, TASK FORCE, Quality,inventory management,people management, renovation & refurbishment skill, stone care, carpet care.laundry operation management.

SUMMARY

Experienced Executive housekeeper with a proven track record of leading and mentoring diverse teams to excel cleanliness standards and deliver exceptional guest experiences. skilled in inventory management, budgeting, recruiting, training and development. i have dedicated more than 20 +years in the hospitality field with a focus on ensuring operational efficiency and guest satisfaction. I have kept changing the pace and leadership style in line with the business, focus on growing the guest experience quality and people to manage the same alongside. One of the proud achievement is cleanliness score of Crowne plaza kochi in 2023 is 89.9 and i 94.5 in 2024.

I achieved the Winning ways Leader of the year in 2022 and bagged the winning ways department of the year in 2023 under my leadership.

Developed SOPs for Marari beach& Crowe plaza.

EXPERIENCE

Led Crowne plaza kochi as Executive Housekeeper a 269 room inventory room and banqueting facilities from oct 2021 to nov 2024. Mentored housekeeping and laundry staff to ensure cleanliness standards and operational effeciencies were met and exceeded resulting in improved guest love scores and cleanliness score. Colleagues heart beat survey continuously maintained 100% in 2 consecutive years. ISO,FSSAI,Brand quality assurance scored 100% for housekeeping in my tenure.

Led Marari Beach a CGH Earth Experience Resort with 62 villas in 36 acres of land from nov 2015 to oct 2021. Developed SOPs for the entire CGH group hotels and COVID SOPs developed for the housekeeping operations. Led and developed housekeepng staff to ensure cleanliness standards exceed the expectations of the guest, there by loyal guest clientele increased .Maintained the inventory control and maintained par stock of linen for smooth operations. Equipments purchased to improve quality of housekeeping and cleanliness and conditions and aesthetic look. Innovative ideas implemented to improve guest experience index. Revenue generating ideas shared with management team for better average room revenue. Supported and implemented the glass water bottle plant for journey to tomorrow. Supported and drive for uplifting the hotel from 3star to 5 star category. Colleagues engagement improved by introducing lot of activities in TOWN HALL meeting and given them opportunities to unleash their potiential. Budgeting, recruiting, financial targets achievements met.

Led Carnoustie beach resort & wellness spa as Rooms Division Manager from nov 2013 to jan 2015.Led front office operations and housekeeping& laundry operations. Made SOPS for the hotel Strategies for revenue generation, coordinated with GM for sales promotions and client meetings. During the crisis time of Carnoustie stood in forefront to led the team to achieve the goals. Annual maintenance schooled and completed on time. Staff engagement activities organized to keep the staff morale. Ensured safety and security of the hotel procedures, motivational training for associates.

PROFESSIONAL PROFICIENCY

Certified Facilitator for starwood hotels

Certified departmental trainer for Le meridien hotels

Certified trainer for taj group of hotels

AWARDS

Awarded the Winning ways leader of the year for crowne plaza kochi in 2022

Awarded as the winning ways department of the year in 2023

Awarded the winning ways department of the quarter 2 in 2024.

EDUCATINIONAL QUALIFICATIONS

Industrial training in in electronics from Govt. ITI Chalakudy

Bachelors Of Arts in English language and literature from Sree Sankara college, Kalady. ( Mahatma Gandhi University, Kerala)

certificate course in hotel housekeeping fro Food Craft Instituite, Kalamassery. Kerala.

Fluent in English, Malayalam. Hindi read and write and intermediate in speaking.

REFERENCES

Mr.DINESH RAI,

GENERAL MANAGER,

CROWNE PLAZA KOCHI

MOB:+918*********

E Mail:*********@***********-*****.***

Mr.JOHN MATHULLA

DIRECTOR OF OPERATIONS

CROWNE PLAZA KOCHI

MOB:+91-759**-*****

E Mai: john ********@***********-*****.***

Date Of Birth: 19 th may 1966

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