Customer Service Data Entry
Resume:
Destinie Godfrey Cypress, US, *****
****************@*****.***
Customer service, medical billing, and data entry specialist with extensive experience in improving team productivity and accuracy. Skilled in data management and analysis with a strong command of MS Office. Proficient in medical terminology, anatomy, and healthcare regulations. Skilled in reviewing medical records, verifying insurance coverage, and submitting claims to insurance companies. Adept at ensuring compliance with coding guidelines and maximizing revenue through accurate coding and billing practices. Dedicated to fostering effective communication and continuous improvement to drive team success.
Custom section
Relocate?
I am open to relocation
Skills
Data Management Customer Service Excellence
Problem Solving Incident reporting
Security Protocol Compliance Medicare and Medicaid Regulations Coding Guidelines Microsoft Office Suite
Medical Terminology Billing and Reimbursement
Organizational Skills Documentation Reporting
Insurance Verification
Education
Aug 2013 - Jun 2017
High School
Robert E. Lee High School at US
Aug 2017 - May 2019
Prairie View A&M University at US
Employment history
Oct 2023 - Apr 2024
Phlebotomist
CSL Plasma at Houston
Feb 2023 - Oct 2023
Security Guard
Allied Universal
Expert Expert
Expert Expert
Expert Expert
Expert Expert
Expert Expert
Expert Expert
Expert
Performed precise blood draws and donor screenings while maintaining strict compliance with safety protocols and medical standards. Monitored vital signs and donor reactions during procedures, ensuring adherence to quality control measures and safety guidelines. Built strong rapport with regular donors through clear communication and exceptional care, contributing to high donor retention. Processed security data entries with precision while monitoring facility access points, maintaining detailed digital logs and coordinating with team members Enhanced security database accuracy through systematic data verification, reducing entry errors and streamlining incident reporting protocols Combined security monitoring with data management duties, implementing improved documentation methods for incident tracking and analysis Integrated data entry responsibilities with security protocols, ensuring seamless information flow between shifts and departments Dec 2022 - Apr 2023
Medical Billing
Duke Medical Equipment
Oct 2022 - Dec 2022
Customer Service Representative
Atlas Commercial Products at Baytown, US
Apr 2022 - Jul 2022
Customer Service Representative
U-Haul at Remote
Feb 2022 - Apr 2022
Telephone Interviewer
Dynata at Remote, US
Jul 2020 - Aug 2021
Sales Associate
Timewise Food Store at Baytown, US
Jul 2019 - Mar 2020
Sales Associate
The Children's Place at Baytown, US
References
Zada Blackshear
**************@*****.*** 832-***-****
Jazmyn Richardson
**********************@*****.*** 762-***-****
Lasheena James
*************@*****.*** 334-***-****
Receive and review medical claims submitted by healthcare providers for accuracy, completeness, and compliance. Enter claim information into billing systems or software, ensuring accurate coding and documentation of services. Verify patient insurance coverage and eligibility, processing claims for payment according to payer policies Investigate and resolve discrepancies, denials, and rejected claims, coordinating with internal departments Maintain detailed records of claims processing activities, including correspondence, payments, and adjustments, to track claim status and reimbursement Follow up on unpaid claims, denials, and discrepancies, resolving issues to ensure prompt reimbursement. Entered and verified data, ensuring accuracy and resolving discrepancies. Organized data files for efficient access, enhancing team productivity. Maintained data confidentiality by adhering to security protocols. Improved data accuracy, contributing to better decision-making. Facilitated seamless data management, supporting customer service operations. Entered and verified data, resolving discrepancies for accuracy. Organized files for quick access, ensuring confidentiality. Enhanced customer satisfaction through effective communication. Improved rental processes, reducing transaction time. Maintained high customer satisfaction with efficient service. Met call center goals, enhanced customer rapport, supported team projects. Updated contact data, ensured accuracy, coded interview data. Delivered survey scripts, clarified interviewee questions, maintained punctuality. Maintained store cleanliness, enhancing customer satisfaction and operational efficiency. Processed transactions accurately, ensuring smooth customer service and reducing errors. Arranged merchandise to boost customer interaction and increase sales opportunities. Welcomed customers and provided assistance, fostering a friendly shopping environment. Resolved customer issues promptly, enhancing satisfaction and retention. Anticipated customer needs through active engagement, improving service quality. Utilized strong communication skills to foster a welcoming environment.
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