Repair Technician Production Supervisor

Kimberly Morhardt

Tunica, Mississippi 901-***-**** *****************@*****.***

Successful and motivated technician with 15+ years of professional experience. Areas of expertise include Apple products, laptop repair, software troubleshooting, diagnostic tools, soldering, and more. Seeking to utilize talents to contribute and grow with a reputable organization.

Professional Experience

Flex LTD Memphis, TN

Laptop Repair Technician 08/2018 - Present

●Hold 10 different certifications used to repair and troubleshoot various Apple model computers, averaging [#] repairs per week

●Create repair cases with hardware manufacturers and completing repairs according to protocols

●Clean, repair, and replace parts as needed to restore laptops to working condition

●Document and maintain deployment, tracking, and IT company asset information

●Update and track end-user reported issues from submission to resolution

●Communicate service request and repair status with end-users Time off as a primary caregiver for my son and helped my mom and step dad in 09/2017 - 08/2018

Brother Industries Bartlett, TN

Line Operator 01/2006 - 09/2017

●Performed refurbishing on various assembly lines for Brother products and machines, ensuring accuracy and quality workmanship

●Assisted with changeovers on extrusion machines according to production line changes

●Complied with all company policies and regulations including the safety, health, and environmental policies

●Measured and examine extruded products for defects, and to check for quality conformance to specification; adjust controls as necessary to alter product

●Documented machine operating conditions and product measurements

●Reported major process change to Production supervisor

●Packaged product and move to staging area for quality control inspection

Received J79 an J80 and all combinations certification in August 2018

Received J213 and all combination certifications February 2019

Received J140 and all combination certifications August 2019

Received J293 and all combination certifications in September 2020

Received 223 and all combination certifications in September 2020

Core Competencies

Troubleshooting, Laptop Repair, Apple Products, Diagnostic Software, Operating Systems, Computer Repair Tools, Electrical Voltmeters, Soldering Irons, Hardware, Assembly, Manufacturing, Customer Service, Time Management, Professional Communication, Microsoft Office Suite, Pages, Google Applications, can use AST2 program to run testing and can type 30 wpm

Education

General Education Development Certificate

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