Customer Service Rideshare Driver

RAINETTE GUEDON

**********@*****.*** 928-***-**** Mesa, AZ 85203

Myo old is in a 8

PROFESSIONAL SUMMARY

Dedicated Rideshare Driver with over five years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

ACCOMPLISHMENTS

●Used Microsoft Excel to develop inventory tracking spreadsheets.

●Supervised team of 6 staff members.

●Achieved cosmetology graduations through effectively helping with skills required for graduation in the field.

SKILLS

●Customer Satisfaction

●Personnel Engagement

●Time Management

●Safe Driving Practices

●Student Behavior Management

●Helpful

WORK HISTORY

Uber Partner Uber - Phoenix, AZ 06/2017 - CURRENT

●Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.

●Have over 13,000 satisfied riders

●Picked up riders at designated locations and greeted upon vehicle entry.

●Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.

●Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

●Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

●Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.

●Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.

●Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.

●Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.

●Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.

Owner/Teacher/Manager Director All Beauty College - Fort Mohave/Kingman/Lake Havasu 01/2007 - 02/2017

●Improved operational planning and business frameworks to enhance resource utilization and reduce waste.

●Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

●Grew school from 3 students to three schools with hundreds of graduates.

●Accomplished multiple tasks within established timeframes.

●Onboarded new employees with training and new hire documentation.

●Cross-trained existing employees to maximize team agility and performance.

●Maximized performance by monitoring daily activities and mentoring team members.

●Evaluated employees' strengths and assigned tasks based upon experience and training.

●Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

●Delivered feedback to decision-makers regarding employee performance and training needs.

●Prepared and recommended long-range plans for development of department personnel.

EDUCATION

ASU Online, Tempe, AZ EXPECTED IN 10/2023

Bachelor of Science: Social Sciences

ADDITIONAL INFORMATION

I have owned my own business, raised three children and have traveled world wide. I feel that life experience along with the skills I am and have learned while obtaining my Bachelors degree situate me for a position in helping others. I am interested mostly in counseling or assisting those with substance abuse problems. I intend to apply for a masters program while working in a related position.

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