Operations Manager Human Resources

Steven Powers

Jacksonville, NC ***** 910-***-**** *************@*****.***

Objective

I am currently looking for a full time or remote position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.

Operations executive with history of leading world class organizations to achieve new heights.

Executive Profile

Business-minded operations manager with record of developing strategic relationships, identifying opportunities, analyzing operations, and developing creative solutions. Valuable in dynamic and multi- faceted global environment. Adept at enhancing performance while reducing expenses via process and technical improvements.

Developed a newly open restaurant successfully hit all aspects of budget and performed in the top 45% of the company.

Planned and successfully managed multi-million-dollar budgets.

Reduced expenses by 30% through continuous process improvement, realignment of services delivery organizations, and improved customer contract management.

Boosted productivity and decreased shipment issues to less than 1% resulting in increased company volume of logistics lanes from 28 to all 48 contiguous States.

Developed $20M organization from ground-up to support international operations.

Proven ability to successfully manage operations and projects in Government, Logistics, Healthcare, Environmental Services, and Hospitality industries.

Developed and planned successful internet security software company,

Core Competencies

Strategic Planning Operations Management Project Management

Finance & Cost Control Business Information Assurance Process Optimization

Client Relationship Mgmt. Employee/Labor Relations Contract Negotiation

Team Building/Development

Accounting Management

Hotel/Restaurant Management Logistics Management

Professional Experience

Campus Safety Products, LLC. Jacksonville, NC Senior Vice President of Operations (March 2020-Present)

Led departments and operations of the company.

Budgeting for multiple projects, including monitoring and controlling costs.

Work closely with Human Resources to implement and refine company policies and procedures.

Guiding, directing, and evaluating the work of management and executive team members

Creating and implementing a strategic plan

Leveraging company output to improve ranking in the competitive field.

Tackling unforeseen issues and troubleshooting

Representing the company for external and internal events

Monitoring the competitive landscape and attending industry events to stay abreast of new initiatives and ways to stay ahead.

Identifying, training, and developing leaders within the company and setting them on a path for management.

Zaxby’s Inc.

Zaxby’s Inc. Wallace, NC

General Manager/ District Manager (May 2014-March 2020)

Managed a restaurant within polices and guidelines of the company to ensure guest satisfaction and profit maximization.

Total operational and financial responsibility for an individual store.

Directly performed hands-on work on an ongoing basis to train employees, respond to guest service needs, a role model for appropriate behavior in the restaurant.

Successfully implemented ERP system in 2011.

Leading departments and operations of the company

Budgeting for multiple projects, including monitoring and controlling costs.

Work closely with Human Resources to implement and refine company policies and procedures.

Guiding, directing and evaluating the work of management and executive team members

Creating and implementing a strategic plan

Leveraging company output to improve ranking in the competitive field.

Tackling unforeseen issues and troubleshooting

Representing the company for external and internal events

Monitoring the competitive landscape and attending industry events to stay abreast of new initiatives and ways to stay ahead.

Identifying, training and developing leaders within the company and setting them on a path for management

Responsible for providing overall leadership, recognize and motivate members of the team, coach and train the team members for operational excellence.

Prepared quarterly balance sheet reviews cost of goods and labor cost with District Manager.

Compiled budget data and documents, based on estimated revenues and expenses and previous budgets.

Manage a $750k-$2m restaurant with the average daily transaction of $2,000-$6,000 a day.

G Data Transnational, Inc.

Exclusive North American Master Distributor for G Data Software, Inc.

Director, Client Support Services (February 2012 – April 2014)

Energetic leader with a proven record of success. Expertise includes strong management skills in both Banking and Merchant Services industries with emphasis on Call Center Management, Sales and Reseller Support.

Developed and managed all operational functions for a startup Internal Sales Support Department.

Trained Internal Sales Department on the use of Salesforce Software, product pricing and department procedures.

Led a merchant services inbound call center operation of 7 employees to an under 1% abandoned rate.

Developed and executed highly effective procedures to improve branch banking operations. Procedures simplified and streamlined processes and were distributed to all branches.

Liaison between Programming and Operations Departments to define business rules and requirements for the company’s new internal software system.

G Data Software, Inc. Durham, North Carolina

Pioneer Company for Internet security, anti-virus, and malware protection for home and business.

Accounting Manager (April 2010 – February 2012)

Managed and supervised full cycle of accounting operations, including A/R, A/P, bank reconciliation, financial statements and variant analyzing reports for company’s operations in US with the mother ship of Germany.

Directed and managed work and staff activities involved with the financial aspects of operations, including budgeting and forecasting.

Established and maintained internal control procedures. Liaised with external auditors semi-annually and legal counsel monthly.

Successfully implemented ERP system in 2011.

Responsible for IT, purchasing administrative management.

Prepared quarterly balance sheet reviews with the Finance Director and CEO.

Compiled budget data and documents, based on estimated revenues and expenses and previous budgets.

Conducted credit checks for new customers and collection procedures for overdue account receivables.

Steven A. Mills Transportation/Trucking, Richlands, North Carolina

Commercial refrigerated logistics company offering consolidated freight and expedited transportation services.

Vice President, Operations (2003 – April 2010)

Direct all operations activities in support of a world-class transportation company. Oversee dispatching routing and tracking 45-125 transportation trucks per week. Plan, organize and manage the work of subordinate staff to ensure that work is consistent with corporate goals and objectives.

Implement schedule and policy changes. Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and federal/state government regulations. Recommend and authorize capital expenditures for acquisition of new fleet assets, equipment, or other assets in order in increase efficiency and service of operations.

Negotiated contracts with National Accounts (i.e. Butterball Turkey, Patrick Cudahy, West Coast Distributing (Food Lion) and Sysco Food Services) increasing company revenue of $9M annually.

Set operation polices and standards, making the company’s on-time deliveries the highest amongst all transportation/logistics providers at Butterball Turkey.

Direct procurement activities of fleet assets, increasing company fleet size by 78%.

Improved performance of critical business processes in Finance and Order/Sales Management by over 30%, increasing cash flow management efficiency and sales.

Developed and initiated automation strategy and project managed the implementation of a state-of-the- art corporate IT infrastructure.

Increased the company volume of lanes from 28 to all 48 states throughout the US.

Implemented company’s first employee safety and periodic fleet maintenance programs.

Crothall Healthcare, Inc., St. Petersburg, Florida

The premier provider of hospital facilities management, hospital housekeeping and hospital environmental services.

Operations Manager, (2002 – 2003)

St. Petersburg All Children’s Hospital of Florida

Responsible for environmental services operations for all facilities which comprise the main hospital campus and fifteen support clinics and office that was centrally located around the hospital. Provided direct leadership and guidance to staff of 90 professionals to ensure that the highest level of cleanliness, quality and service is achieved and maintained. All Children's Hospital of Saint Petersburg is ranked as one of the top 25 hospitals in the nation.

January 2003 – Hospital received highest award from the State of Florida for being the cleanest hospital in the State.

Implemented a proactive approach to identifying and correcting facility quality assurance concerns.

Increased efficiency of turnaround time for hospital bed availability by 15%.

Participated in facility Quality Assurance Program and established a strong relationship with support clinics.

Steven A. Mills Transportation/Trucking, Richlands, North Carolina

Commercial refrigerated logistics company offering consolidated freight and expedited transportation services.

Safety Director, Transportation Operations Manager (1999 – 2002)

Hire, train and supervise company and owner/operator truck drivers. Coach and evaluate performance against agreed-upon criteria and performance objectives. Maintain accurate documentation of training, licensing, testing, physical/drug screening, and driving records. Maintain and update policies, procedures and handbooks per Federal/State government regulations and agency directives and guidelines.

Identified and implemented efficient routes and arranged for ample staffing to meet transportation needs.

Reduced accidents by 25% through the development and enforcement of comprehensive safety policies and procedures as well as ongoing training and instilling a mindset of continuous improvement.

Villa Elena, Brenzone, Italy

Nestled on the eastern shore of Lago di Garda, within sight of the Italian Alps, this hotel & restaurant is now a very popular vacation destination.

Proprietor, General Manager (1994 – 1998)

Owned and managed a beautiful old mansion-turned-hotel with 450 seat Italian restaurant. Managed staff of 35 covering hotel customer service, hotel cleaning and maintenance, and dining. Managed operating budget, daily transaction reports, and bank transactions.

Completely transformed and refurnished the entire facility, receiving 3 Stars in less than 4 year time frame.

Successfully developed and coordinated a new American Steak House menu concept along with a new American style of restaurant in Italy.

Imported Argentine and Brazilian beef.

Considered to be the top Steak House in Lake Resort area which had over 350 hotels and restaurants.

Golden Corral Corporation, Division 1, 4513 Creedmoor Rd./ Suite 500 Raleigh, NC 27612

Partner/Manager (1994-1994)

GENERAL MANAGER. Provided planning, human resources management, and marketing support for the opening of this popular local restaurant; currently manages all aspects of daily operation. • Supervise up to 25 employees, directing the kitchen, host, and wait staff.

•Perform all interviewing, hiring, and training for new and existing staff members; known as a talented trainer, exceptional motivator, and articulate communicator.

•Oversee the creation and implementation of innovative and effective marketing programs; heavily involved in the development of all print and radio advertisements.

•Negotiated a three-year contract with the local coliseum, launching a marketing program that includes signage for the restaurant at all coliseum events, ticket giveaways, joint contests, and other promotions.

•Was a key player in the opening of the restaurant, directing equipment purchasing and setup for the kitchen, developing marketing and promotions for the opening, and interviewing, hiring, and training the initial staff.

Grafenwoehr Officers’ Club, US Army 7th ATC Training Command NATO Europe, Grafenwoehr, Germany

Major NATO Officers’ Club located at US Army Garrison, Grafenwoehr.

Director, Operations/GS-11 (1990 – 1993)

Managed all aspects of Officer Club operations for a 650-seat facility. Supervised 65 team members covering customer service, dining room, bar, kitchen, security, and administration functions.

Interviewed/hired/trained all employees and periodically evaluated employee performance based on pre-determined individual and team objectives. Ensured proper military protocol and decorum were strictly followed. Prepared and managed annual operating and capital budgets. Analyzed monthly financial statements. Developed a comprehensive understanding of financial documentation.

Conducted and controlled various operations inventories. Planned and managed recurring and special events. Developed and directed all marketing and advertising campaigns. Utilized customer feedback cards for menu and events planning. Successfully managed EEOC initiative, transforming the makeup of the workforce to be more reflective of the local military community and DoD standards.

Successfully hosted Desert Storm Conference following the Kuwaiti War for the Major General that spearheaded the war, totaling 45 Generals.

Successfully hosted regular Major Leadership Conference and Senior Leadership Conference, hosting 45 – 200 Generals representing worldwide Armed Forces.

Successfully hosted largest 4th of July Event in Grafenwoehr, with a total of 30,000 troops, dependents, and civilians participating each year.

Successfully hosted various Leadership Meetings/Conferences and Diplomatic Parties for every Major General branch of services throughout Europe, NATO, and the Soviet Union.

Recognized as the first European Theatre Officers’ Club Manager to turn a profit within the timeframe of one year.

Bindlach Officers’ Club and Lower Enlisted Club, Bindlach, Germany Major Officers’ Club and Enlisted Club located at US Army Garrison, Bindlach. Manager/UA-9 (1989 – 1990)

Responsibilities like those listed in Grafenwoehr Officers’ Club. Managed two separate restaurants and clubs within the same community.

First Manager to manage two separate clubs concurrently.

Responsible for executing the largest German and American Volksfest with week-long festival revenues exceeding $350K.

Implemented the first Point of Sale (POS) in a European-based US Military Officers’ Club.

Bindlach Bowling Center, Bindlach, Germany Bowling Center located at US Army Garrison, Bindlach. Manager/UA-7 (1988 – 1989)

Responsible for establishing, maintaining, and all other aspects of operations in a Bowling Center with a 85 seat restaurant. Managed 21 team members (9 at Bowling Center, 12 at restaurant). Trained newly hired personnel; resolved issues encountered by subordinates; managed administrative and employee development matters including promotions, appointments, disciplinary issues, reassignments, and counseling of personnel. Conducted periodic inventories, requisitioned items maintained in stock, completed documentation of all stock transactions. Managed all financial matters including daily review of transaction reports, bank transactions, and operating budget planning and management. Established communication with community organizations and businesses for the purposes of advertising, planning and executing special bowling tournaments and other activities.

Recognized for having the highest gross annual revenues of a recreational facility in the US Armed Forces in Europe in 1988.

Bindlach Officers’ Club and Non-Commissioned Officers’ Club, Bindlach, Germany Major Officers’ Club and Enlisted Club located at US Army Garrison, Bindlach.

Assistant Manager/UA-5 (Feb 1987 – Dec 1987)

Assisted in supervising staff. Responsibilities like those listed in Bindlach Officers’ and Lower Enlisted Club.

US Army, Europe

Dental Specialist (1980 – 1985)

Volunteer Experience

SGI-USA Soka Gakkai International – USA, Jacksonville, North Carolina Buddhist Association for Peace, Culture & Education

Lead and mentor an assembly of 510 members that are multi-national (Japanese, American, and other ethnic/nationality backgrounds). Direct various study and discussion meetings and seminars on Buddhism philosophy and writings. Possess strong communication skills and have conducted meetings in various languages around the world (Germany, Italy, and in Japan).

Volunteer Chef SGI-USA Florida Nature Cultural Center-USA, Fort Lauderdale, Florida

I, along with 3 other Chefs throughout the Nation, volunteer our services to cook breakfast, lunch and Dinner for 250-350 participates for a training conference that takes place over a 3-day weekend. All meals are prepared with fresh cuts meats and vegetables, along with international cousin of many different types of foods. The Chef Cook in charge of the kitchen is Nationality know from the television show Chop, Mr. Bill Bunn, whom I have had the pleasure working with for the past 2 years. All meals are prepared with fine dining at its very best, each chef is responsible for his or her specialty from vegetarian to vegan and international dishes of fresh sauces and pastries. All the Chefs are required to be able to perform all meals of international dishes to soups and sauces.

Professional Development

Effective Communication for Managers

USAREUR Bowling Program/Manager Workshop (40 hrs.)

Supervisor Development (40 hrs.)

Community Operations Training, Phase II (40 hrs.)

Basic Club Manager Course (120 hrs.)

Food Enhancement Program (120 hrs.)

Community Operations (Advanced) Course (120 hrs.)

Time & Attendance AF and NAF (40 hrs.)

National Restaurant Association Hospitality Trainer (40 hrs.)

Software/System Skills

Command of Microsoft Office productivity applications (i.e. Excel, Word, PowerPoint, Visio)

TMS, Trucking Management System

EDI Technologies

ERP Microsoft Dynamics NAV, QuickBooks Premier, QuickBooks Enterprise

Possess a strong knowledge of computer operations fundamentals.

Possess a strong knowledge of POS systems.

Language Skills

Fluent in German

Good command of Italian

References

References and Letters of Recommendation available upon request.

Contact this candidate