Customer Service Support

SB

SADERRIA BUFORD ALLEN

*********@*****.*** +1-251-***-**** Mobile, USA 36609

CUSTOMER SERVICE

RECEPTIONIST

RETAIL SALES

CASH

CASH REGISTER

CSR

CUSTOMER SUPPORT

EXCEL

FILING

HOUSEKEEPING

MICROSOFT OFFICE

MS OFFICE

RETAIL

RETAIL MARKETING

SALES

WORD

Laundry

Telemarketing

Manufacturing

Time Management

Customer Care

Call Center

Cleaning

Hospitality

Communications

Environmental monitoring

Project management skills

Hazardous materials handling

Stormwater management

USA Health Mobile, Alabama

Environmental Aide

11/2024 - Current

Cleaned and sterilized patient rooms

Trash removal from executive offices

Disposal of Hazardous medical waste and Dirty linen Clean operation rooms

Moved equipment from room to room and sterilized surgical equipment. Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.

Maintained accurate records of hazardous materials used by personnel in the workplace.

Disinfected beds, door knobs, handles, sinks, fixtures and nursing equipment.

Dusted, swept and mopped to maintain clean, safe environment for clients. Performed traditional housekeeping duties to keep common and private areas clean and sanitized.

Southern Bay Hospitality Services, LLC

Mobile, AL

Owner

01/2018 - Current

Specialized in cleaning vacation, commercial and residential properties Employed and managed vendors by negotiating deliverables, cost and expected quality.

Domestic management associated with residential upkeep Turnkey cleaning and staging for Apartment Properties and short term Executive Properties

Courier Services

ABM Industries Theodore, Alabama

Building Maintenance Worker

Maintained the Amazon building by way of restroom cleaning and stationary stocked

Skills

Experience

09/2023 - 11/2024 Cleaned and maintained the floor as well as Amazon workers common spaces and administrative offices

Maintained the grounds and parking lots

Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.

Inspected the interior and exterior of buildings for any signs of damage or needed repair.

Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.

CNC Catastrophe & National Claims

Mobile, AL

NFIP CERTIFIED FLOOD ADJUSTER

05/2017 - 03/2024

Independent claim adjuster that surveys and assess damages for property and personal losses

Assessed damages for commercial damages and repair Contracted through several insurance agencies for Natural Disasters Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes.

Advised clients on how best to protect their assets against future flooding events.

Attended seminars and conferences related to flood risk assessment techniques and strategies.

Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability. Communicated effectively with policyholders, providing updates and explaining claim processes.

Reported back to senior management regarding progress made on adjusting various claims cases.

Analyzed and audited open claims to calculate additional payments owed. Collaborated with underwriting teams to provide insights on risk assessment and policy adjustments.

Identified and obtained evidence to ascertain claim value. Utilized claim handling software to document and manage claim files efficiently.

LGS Staffing Atlanta, GA

Hazmat Technician

10/2018 - 05/2023

Work contracts through environmental companies to clean hazardous waste and oil spills, Demolition and hazardous waste removal Assessed risks associated with working with different types of hazardous materials.

Developed clean-up and removal strategy for each individual case based on materials in question and available resources.

Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.

Managed inventory levels for supplies used in cleanup operations following a hazmat incident.

Handled oxygen and gas monitors and mercury vapor analyzer. Used monitoring equipment to identify locations and severity of contamination in structures.

Ztec Stores Mobile, Alabama

Manager

04/2010 - 08/2014

Making weekly schedules for 25 employees

Made daily and weekly deposits

Completed product orders for each location

Negotiated contracts with vendors to secure favorable terms and pricing. Conducted performance evaluations, providing feedback and coaching for team development.

Recruited and trained new employees to meet job requirements. Recruited and hired qualified candidates to fill open positions. Developed and implemented strategies to increase customer satisfaction and loyalty.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Resolved customer inquiries and complaints requiring management-level escalation.

Enforced customer service standards and resolved customer problems to uphold quality service.

Alabama State University

Associate

01/1999

Davidson High School

01/1997

Driver's License, 10/01/20, 10/01/24

40 hour hazwoper

Florida phosphate

Confined Space

Fire watch

Workplace English, Highly Proficient, 07/01/20, Understanding spoken and written English in work situations. Education and Training

Certifications

Assessments

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