Administrative Assistant Customer Service

ANGELIA E. BURNS

** ********** ******, ********, ********* 38372

Telephone: 630-***-****

E-mail: ***********@***.***

PROFESSIONAL EXPERIENCE

AB Marketing & Consulting

(Marketing and Printing Brokerage Company) February 2004-Present

Owner/Operator/Entrepreneur

Responsibilities encompass the sales and administrative management of the day to day operations of my own business - working primarily with public officials and private industry. Accountability as owner includes; increasing product usage and/or name recognition; building brand preference and loyalty to public officials; and identifying competitors and differentiating them from others. Specific duties include:

Scheduling sales and marketing meetings with clients and potential clients;

Working directly with elected officials and top management from various organizations regarding marketing products;

Preparing written and presentation proposals for various marketing materials;

Preparing contracts, sales quotes, and other company documentation;

Handling all client information confidentially;

Answering telephones in a timely and professional manner.

Bealls Department Store October 2021-Present

Savannah, TN

Sales Associate

Utilize experience and knowledge to build productive trust relationships with customers;

Great customer service skills;

Demonstrate expertise in the products in our store;

Assisting customers with purchases;

Excellent listening skills to customers’ requests;

Meeting sales goals; manage time effectively to meet the sales targets;

Perform administrative tasks such as replenishing of product on sales floor, inventory, answering telephone;

Luther Franklin Spence & Associates, Maywood, IL 60153

Estate Planning/Probate/Personal Injury/Divorce June 2002-October 2016

Paralegal/Administrative Assistant

Supervised and managed all day-to-day operations of the firm, planned and managed tasks independently;

Excellent interpersonal skills; assist client with a courteous and caring attitude;

Strong written and oral communication skills;

Additional duties include managing expectations of clients, maintaining accurate record-keeping for each project, and managing staffing/finances, handling all client information confidentially;

Interview clients and process payments for services within busy law office;

Organized, processed, and filed all pleadings and documents with

Circuit Court and Federal Court

EDUCATION:

University of Wisconsin, Madison, WI

BA/English

Tennessee College of Applied Technology Crump

Digital Graphic Design

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