Customer Service Sales Representative
Resume:
Countryside, IL **525
***********@*****.***
GRACE RODRIGUEZ
PROFILE
Insurance and Customer Service professional with 20 plus years’ experience. Skilled at conflict resolution. Team builder who is acutely attentive to employee and guest needs. Punctual problem solver and avid multi-tasker. Track record of being an essential part of the team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success.
KEY SKILLS
WORK EXPERIENCE
Switchboard & receptionist
Supporting sales executives, brokers, members and customers
Safe Serve Certified
Genesis Phone Systems
Work well independently as well as a team player
Microsoft Office Teams, Word, Excel, Outlook
Veriant WebEx
IRIS
Express Scripts
Inside Sales Representative Saint Louis, MO
Jun. 2024 – Present
Managing inbound and outbound calls while providing insight on the options available for customers to have their prescriptions filled, educating them on the safety and convenience of services. Building customer rapport, achieving customer satisfaction and closing sales. Collaborating with internal business partners when needed to resolve patient issues and answer questions in a pleasant, clear and concise manner.
Optum Services Inc.
Home-based Customer Service Rep Minnetonka, MN
Sep. 2018 – Nov. 2023
Maintained an organized and professional home office space to deliver the best service experience to my colleagues and customers. Responded to customer inquiries via phone, email, and chat in a professional and timely manner. Aided with information on a wide range of Health products and services. Collaborated with internal teams to ensure customer fulfillment and problem resolution. Maintained accurate records of customer interactions and transactions. Answered inquiries regarding prescription insurance, medical coverage and mail order prescription to educate customers of their benefits. Problem solved prescription discrepancies. Provided first call resolution to meet adherence goals.
Sunrise of Palos Park
Dining Room / Server Palos Park, IL
Mar. 2016 – Jan. 2019
Served as a role model in providing dining service to our residence. Assisted with training team members. Maintained proper dining room set up. Assisted in special events. Ensured compliance with all federal, state and local regulatory procedures regarding food service.
Salt Creek Wine Bar
Catering Assistant Brookfield, IL
Jan. 2015 – Aug. 2015
Prepared and assisted in the preparation of all foods for assigned catered events. Planned and served all food and beverages ordered with respect to times, quantities specified on catering request. Set up equipment, furnishings, food service ware and décor for all catered events. Stored and secured all catering equipment, linen, dish and glassware. Ensured accurate and timely delivery for all assigned catering events and orders.
CoventryOne Healthcare (n/k/a Aetna Healthcare)
Sales & Marketing Assistant - Individual Downers Grove, IL
May 2011 – Jul. 2015
Partnered with insurance brokers through a support call center. Assisted brokers with all pre- and post-sale inquiries including quotes, offers, status, renewals, plan changes, pre-screens. Worked closely with underwriting to ensure completion of client applications. Supported 24 different Health Plans as well as the Sales Management and broker community. Assisted with billing and enrollment for member’s policy. Assisted in verifying benefits and follow up on claim issues
Unicare Life & Health
Sales & Marketing Assistant - Individual Chicago, IL
Nov. 1999 – Dec. 2009
Served as trouble shooter and/or liaison between brokers and corporate departments of membership, finance, and underwriting. Resolved issues regarding broker commissions, agent of record issues, address changes, and recorded all processed changes. Increased new sales and conserved renewal business working closely with the Field Representatives and their agents by researching and assisting with agent/client issues. Provided accurate responses and adjustments to customer health inquiries. Initiated, organized, and provided associate training for state regulated insurance products, underwriting and billing systems, broker database usage and annual rate increases for both individual and group products. Assisted with billing and enrollment for member’s policy.
EDUCATION
Curie High School General Studies Graduated 1993
Chicago, IL
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