Customer Service Rep

Todd L. Keller

San Marcos, CA

www.linkedin.com/in/todd-kellera

**********@*****.***

(714) 809 - 4906

Support Service Rep. Customer Service Rep. Client Service Rep.

A talented, dynamic support services rep with strong expertise in helping customers and in managing individual tasks. Skilled at providing excellent customer service and quickly resolving issues. Adept at building key relationships to improve customer retention.

CORE SKILLS

Customer Support Communication

MS Office Suite Ace Comp Data Well Sky Collaboration Customer Service

PROFESSIONAL EXPERIENCE

Allied Universal Security Nov 2020 – Dec 2023

Benefits Specialist

Provide detailed information and education on employee plans and benefits.

Troubleshoot and problem solve employee benefit coverage and process issues.

Providence St. Joseph Hospital Dec 2018 – May 2020

Health Information Rep

Management of customer heath orders, which have been sent to and received from doctor’s offices.

Management of logistical pipeline with doctors / healthcare professionals.

Visited 20 different offices, In a 4.5 hours.

Tenet Health Care Nov 2004 – Aug 2018

Support Services Rep II

Processed worker’s comp liens

Worker’s compensation liens and third-party liens, lien releases, and composed letters.

Managed intra – corporate communications including bankruptcy and legal notices.

Sorted and batched incoming mail.

Davidson Staffing Jan 2002 – Nov 2004

Customer Service Rep

Assigned to KIA - Human Resources department as an assistant.

Assigned to LandAmerica - Loan Department tracking bankruptcy and foreclosures.

Assigned to Tenet Health Care – to process outgoing claims.

Education

DeVry Institute of Technology, Southern California

Bachelor of Science in Business Administration

Golden West College

Associate of Arts in Communication with Certificate of Achievement in Interpreting for the Deaf.

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