Windows Server Make A

HJ

HOWARD JONES

*************@*****.*** 661-***-**** Redondo Beach, California 90278

Adept at driving technological advancements and productivity improvements, I spearheaded a major project at Ricoh, USA, enhancing system efficiency by integrating advanced Windows Server and Citrix solutions. My leadership in network administration and problem-solving skills saved significant costs, showcasing my ability to deliver under pressure.

Windows NT

Windows XP

Windows 7

Windows 10

Windows Server Administration

Windows servers 2003

Windows servers 2008

Citrix 4.0

Citrix 4.5

Citrix 6.0

Cisco 4000 series Routers

Cisco 3600 series Routers

Cisco 2600 series Routers

Cisco 1600 series Routers

Cisco 2900 series Switches

Hubs

Laptops

Workstations

Servers

HP

Dell

Compaq

IBM

Raid

Network Cards

MAC Book Pro

Printers

Exchange

Citrix Client

Citrix Server

Windows Terminal Server

VMware ESX

VMware vSphere Management

Backup Exec

WebEx

McAfee

Norton

MS Office Suite

Terminal Server Management

SCCM

LAN

WAN

TCP/IP

DNS

DHCP

POP3

MTP

FTP

TELNET

VPN

RIP

NAT

TFTP

Ethernet

Mattel/HCL

Field Service Support Technician

11/2022 - Current

Imaging and Configuring Dell and Apple Laptops (IMACD) Performed trouble shooting on all type of corporate model printers Work with SCCM, Active Directory, and JAMF daily

Work with Network team performing diagnostic procedures using Wireshark

Assist Voice Team with the setting up of Cisco model 7925G wireless IP phones (Jabber)

Personal Summary

Skills

Experience

Use Service Now as the ticketing system

Install specific software packages remotely

Responsible for escalating and assisting the network team with any issues that occur

Ricoh, USA

Technical Account Support Specialist

04/2015 - 11/2021

Responsible for administration of Streamline (SLNX ver 3.3.2.2

Performed trouble shooting on all Ricoh model printers Completed daily the Health Check Maintenance of the SLNX system Performed Application log captures and Wire Shark packet captures Performed software installs on servers with Windows 10 operating system Created Weekly Status and QBR reports

Worked with the on-site technicians regarding trouble shooting and resolving device(s) issues

Worked with the Service Delivery Manager to ensure that all the fleet was accounted for and properly functioning

Familiar with Windows servers 2016 and 2019

Performed a major (DHL which had a fleet of 425 printers that had to updated with new version of sw

I was the primary implementer, had project management responsibilities and performed the troubleshooting of any issues that occurred Completed the project on time

Dell Physician Services

Sr. System Integration Analyst

11/2011 - 10/2012

Creating VM ESXi 5.0 VMware vSphere client on 2003 and 2008 Dell servers

Maintaining both HW and SW for our clients in a cloud environment Performing Active Directory tasks using Group Policies, Security Groups, and Permissions

Supported CISCO Any Connect VPN tunnels using Raduis for Authentication purposes (IPsec protocol used (Putty to establish session) Work with Print Servers, fax machines, SQL data base for file shrinking and other DB manipulations

Perform an assorted of maintenance tasks for Dell 2950 and r710 servers along with Disk Drive replacements and upgrades (firmware and driver updates, memory replacement or upgrades, PERC Controller Battery replacements, assisting with the conversion from LT03-LT05 tape backups to a SAN (DV backups) environment

Work with Citrix administration and issues, Load Balancing, session printing, roaming profiles, and remote desktop connections Computrition

Citrix Systems Administrator/Technical

Support Engineer/Network Analyst

10/2006 - 04/2010

Responsible for the increase of revenue by increasing the number of facilities (residing on our Managed Hosting Site) using our dietary software package

Performed Citrix and Network administration for the Managed Hosted clients

Installed, configured, trouble shoot, upgrade, and maintained hardware and software interfaces with the operating systems Enhanced the Technical Support department (Citrix, network, application, and network printing) by re-structuring how support calls or issues are handled and resolved in a timely manner

Inherited the responsibility of creating network accounts in Active Directory

Became the lead staff member for the resolution of network and printing issues involved with our Business Partners and the Managed Hosting site Executed the migration process (from XP workstations to Windows 7) for my previous company using Altris PC Transplant's wizard-driving interface

Performed technical and project management roles with the Oracle database upgrade project

Kaiser Permanente

Systems Technical Consultant

07/2005 - 10/2006

Accomplished the completion of the hardware deployment of new Dell workstations to 250 users before the project deadline date and used SNMP for the administrative tasks in order to expedite the deployment project Worked as a team member with other technical staff networking to ensure connectivity and system compatibility

Responsible for supervising four other contractors (Spherion contractors) for DMD project

Used SMART and SAT tools located on the network for the migration of users (data and applications0 personal information Did the configurations for users on Outlook and Lotus Notes after being upgraded with new computers

Responsible for desktop and network issues (Active Directory) for Business Partners located in the different buildings

Northrop Grumman

Support Specialist

01/2003 - 11/2003

Saved the corporation a significant amount of revenue by implementing new procedures and policies that made the project more efficient Accepted the leadership of the Network and Desktop support tasks which allowed me to use Network Administration in Active Directory Responsible for SMS administrative analysis and functions Created and maintained system documentation

Countrywide Financial Corporation

Network Administrator

01/2002 - 12/2002

Responsible for setting up and removing Network Identification entities

(Network Ids')

Created a more proficient network administration department by assisting with the migration of users' information to a cluster environment Set up network printer mappings for individual users Created Global Groups and assigned individual users into these groups in order them to be able to access certain applications and software Performed Users' Personal Drive moves from one File Server to another Responsible for the creation and support of VPN configurations University of Tennessee Knoxville, TN

B.S. in Biology

cell, 661-***-****

Attempting to be Cloud certified

Education

Phone

Continuing Education

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