Information Technology Service Desk
Resume:
James D. Marrs
Evansville, IN 47725
**********@*****.***
Objective:
A highly motivated and skilled computer technician with over 25 years of experience in hardware troubleshooting, software installation, and network management. Proven ability to deliver exceptional technical support and ensure optimal system performance to drive organizational productivity.
Education:
High School Diploma, Class of 1997
Perry Central Junior/Senior High School, Leopold, IN Certifications:
● Ubiquiti Broadband Wireless Admin (2021)
● UNIFY Network Specialist (2021)
● Ubiquiti Enterprise Wireless Admin (2021)
Professional Skills:
● Excellent communication skills with the ability to convey complex technical concepts clearly.
● Strong troubleshooting abilities across hardware, software, and network issues.
● Proficient in Windows OS (all versions), with experience in macOS and Linux.
● Expertise in network design, configuration, and management, including Windows Server, Active Directory, Routers, Switches, VPNs, VLANs, port forwarding and firewall rules.
● Skilled in data backup, recovery, RAID configurations, and system imaging.
● Experience with web design, video/photo editing, and server setup.
● Knowledge of low-voltage systems, alarm systems, magnetic locks, and access control.
● Hands-on experience with DC electrical concepts, soldering, and component-level repairs.
● Proficient in cabling (Cat5e/Cat6), terminating, and rack installations.
● Virtualization experience (Hyper-V, VirtualBox, VMware).
● Capable of remote support and hybrid/onsite work environments.
● Adept at staying current with emerging technologies, including AI tools and advancements.
Experience:
Owner / Computer Technician
Modern Computer Solutions, LLC Newburgh, IN
01/2005 - Present
● Provided computer repair, virus removal, data recovery, and network services for residential and business clients.
● Installed and configured Windows Servers, file servers, and business networks.
● Managed bookkeeping, tax preparation, and business operations.
● Built strong client relationships and expanded services to include security systems and POS solutions.
Owner
Bounce 2 Marrs Inflatables Newburgh, IN
04/2014 - 11/2018
● Operated a successful inflatable rental business, managing marketing, contracts, delivery, and setup.
● Paid off initial investment within six months through effective marketing and community engagement.
Computer Technician
Computers, Parts, & Upgrades Inc. Evansville, IN 12/2000 - 02/2002
● Conducted computer repairs, sales consultations, and customer education.
● Assisted in front-counter sales and collaborated with clients on system upgrades. Sales Consultant
Homes From Marrs Inc. Otwell, IN
11/1997 - 11/1999
● Sold mobile homes, managed customer contracts, and computerized office operations.
● Assisted in mobile home installations and on-site setups. Drummer
Various Local Bands
1995 - Present
● Performed at weddings, festivals, and local venues.
● Managed band bookings and created promotional content and website.
● Developed relationships with venue owners, leading to additional IT and video security system projects.
References:
● Steve Simpson Electrical Assistance INC 812-***-****
● Sam Kissel Retired 812-***-****
● Ron Enlow Counter Design Co. 812-***-****
● Susie Martin Tri-State Stone INC 812-***-****
Contact this candidate