Administrative professional with Accounting background

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MICHELLE HIGHTOWER

Atlanta Ga, ***** 404-***-**** *******@*******.***

EXECUTIVE SUMMARY

Administrative Professional with more than 20 years of accounting experience. Demonstrating strategic, analytical, and critical thinking skills, strong verbal, and written communication with the ability to support all levels of organization. Possesses organizational and time management skills, as well as balancing multiple tasks and the ability to work in a fast paced environment that requires diligence. Management experience to include hiring, training, and staff development. Striving to apply my expertise in workforce, business, or HR roles.

PROFESSIONAL EXPERIENCE

LINCOLN FINANCIAL GROUP

Administrator, Group Underwriting Assistant II, Nov 2021-present

· Understands basic risk factors for application in daily work

· Manipulates census data, and runs manual rating for inforce customers on the U100-U1000 business

· U100 Amendment approvals and quotes

· Analyzes and interprets competitor policies, manipulates census data, and runs manual ratings on prospective customers to support large case new business

· Mentor to interns and team members

· Applies time management skills to prioritize deadlines appropriately

· Works well independently but also has strong skills working in a team environment

· Communicates effectively with internal/external stakeholders while maintaining a professional demeanor in all interactions

· Participates and leads various ongoing projects allowing insight into other areas of the organization

Premium & Billing Service Processor, Feb 2018-Oct 2021

· Indexed payments received and managed assigned areas of responsibility independently in accordance with established procedures/guidelines; premium & billing application to include reviewing checks or lists of electronic payments, and based on account type sending checks/payments to appropriate team members for processing

· Managed basic reporting and completed terminations and reinstatements

· Managed premium & billing cases in accordance with established procedures and guidelines, in a timely manner while meeting or exceeding departmental quality/production standards

WESTMINSTER INC ATLANTA, GA JULY 2002-2017

Sales Support Manager, Feb 2016-June2017

· Managed key accounts, EDI processing, outside sales groups and renewals of service and pricing contracts

· Lead sales support team of twelve in providing administrative sales support and customer service resulting in increased sales volume and customer retention

· Coordinated interviews, selection, and training of sales support staff

· Monitored staff development and addressed performance issues using verbal and written counseling and performance improvement plans

· Coordinated and trained support staff on the implementation of new ERP and CRM databases

EDUCATION

Chattahoochee Technical College 2006-2008

· Business Administration/Accounting

ADDITIONAL SKILLS

· Proficient in Microsoft Office Suite

· 10-key touch

· ERP inventory management/analysis

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· Sales force/JIRA

· Purchase order and CRM databases, Ardis, AWD/BI, AS400, Citrix, Converge, Oracle, PeopleSoft, Quest, QuickBooks, Sage, SAP, SOLR, Tableau. Working knowledge of EDI, Logistics, and Supply Chain management

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