Talent Acquisition Customer Service
Resume:
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Mary Formentini
Lead/Senior Recruiter
**************@*****.***
linkedin.com/in/mary-formentini/ • Orland Park, IL Seasoned, results-driven, and dynamic professional with 15+ years of success in recruitment operations, driving high- volume talent acquisition across various sectors.
Employ advanced metrics analysis to drive strategic recruitment decisions, ensuring alignment with business goals. Excels in developing candidate pipelines and revitalizing hiring processes to meet ambitious hiring objectives. Recognized for leading recruitment teams to exceed targets and delivering training that fosters high-performance cultures. Demonstrates strong communication skills to cultivate long-lasting relationships and deliver white-glove customer service to both candidates and stakeholders. Skilled in negotiating salaries and sign-on bonuses for senior management positions, closing candidates with compensation packages of $160k+. Pursuing a fully remote opportunity that leverages a process-driven mindset and a proven track record of transforming recruitment practices into strategic, goal-surpassing functions. Areas of Expertise
• Recruitment Operations
• Talent Acquisition & Retention
• Onboarding Documentation
• Recruitment Process Development
• Candidate Pipeline Development
• Immigration Procedure
• Stakeholder Relationships
• Team Training & Leadership
• Client Relationship Management
Key Accomplishments
• Expertly negotiated salaries and sign-on bonuses for senior management roles, consistently securing compensation packages exceeding $160k+.
• Successfully recruited top talent for industry-leading companies, including US Cellular, United Airlines, CDW, Marsh & McLennan, and Kraft Foods.
• Leveraged expert proficiency in Avature and Taleo to optimize candidate workflows at Accenture and Deloitte, automating communications and significantly enhancing reporting precision and overall recruitment efficiency. Career Experience
Lead Experienced Hire Recruiting Specialist, AM&C (eCommerce at Deloitte Consulting) 2020 — 2023 Oversee end-to-end, high-volume recruitment for eCommerce roles, collaborating closely with Managing Directors and Principal Partners to align hiring with business goals. Negotiate competitive compensation packages in accordance with Deloitte standards and market trends, providing detailed employment breakdowns upon candidate approval. Provide immigration support and establish robust pre-onboarding communication for smooth transitions. Collaborated with executive leadership to address critical recruitment challenges, formulate and prioritize sourcing strategies, and implement recruiting initiatives. Standardized hiring process for consistency and efficiency ensuring rigorous documentation and data integrity in Taleo, Avature, and proprietary systems.
• Developed robust candidate pipelines for emerging eCommerce technologies, including Headless, SFCC, B2B, B2C, Hybris, Full Stack Developers, and Product & Project Managers, enhancing the group's readiness for new technology roles.
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• Fostered effective pre-onboarding communication with new hires, enhancing their transition into organization.
• Delivered personalized candidate experiences across Deloitte Consulting, ensuring seamless integration.
• Trained and mentored other recruiters, fostering a knowledgeable and skilled recruitment team.
• Excelled in metrics analysis and reporting, ensuring recruitment goals and expectations were consistently met. North America Sr. Recruiting and Sourcing Specialist / Team Lead, Accenture 2010 — 2020 Steered recruiting operations and served in an individual contributor capacity, successfully hiring over 1000 contractors within a fiscal year. Guided new recruiters on Accenture’s hiring standards and internal procedures within Operations, boosting overall team proficiency. Collaborated with recruiters to fulfill hiring requirements within deadlines, offering weekly updates on new and existing methods. Managed client concerns, delivering daily and weekly updates on recruitment status. Led daily meetings with Operations Recruiting Team to assess role statuses and identify potential issues, ensuring prompt resolution. Oversaw and assessed recruiter and team performance metrics, focusing on demand management, fill times, and cost-efficiency. Coordinated with payroll vendors on background verifications and onboarding processes, ensuring timely and accurate candidate integration.
• Acted as central contact for Operations demands, managing candidate vetting, intake discussions, and aligning hiring decisions with budgetary constraints.
• Built strategic alliances with Managers to forecast hiring needs, designing and prioritizing targeted recruiting and sourcing strategies.
• Engaged with Talent Supply Chain to align with both immediate and future talent requirements and recruitment forecasts.
• Designed and implemented short-term strategic plans to achieve performance metrics and financial targets efficiently. Additional Experience:
Lead Sr. Recruiter, Contract Recruiting Engagements, Chicago, IL Lead IT Recruiter, Manpower Professional, Chicago, IL Recruiting/IT Division Director, Robert Half International / RHI Consulting, Minneapolis, MN Recruiting/Sales Director, Consultis Information Technology, Minneapolis, MN Education
Associate of Applied Science in CAD Drafting
Robert Morris University
Technical Proficiencies
Taleo, Avature, Microsoft Teams, Zoom, Google Workspace, MS Office Suite, Sharepoint Administration, proprietary Applicant Tracking Systems (ATS), Customer Relationship Management (CRM) systems.
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