Customer Service Representative
Resume:
CHAUTAE
WILLIAMSO
N
***************@*****.***
Reynoldsburg, OH 43068
Bold Profile
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. Well-organized and knowledgeable customer service representative stays calm under pressure and quickly resolves customer complaints. Offering skills in call control, order management and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.
PROFESSIONAL SUMMARY
SKILLS
• Problem solving
• Performance Tracking
• CRM Software
• Order Processing
• Refunds processing
• Needs Assessment
• Regulatory Compliance
• De-Escalation Techniques
• Call Documentation
Life Skills Center Of Columbus
Southeast
Columbus, OH
Highschool Diploma: All Required/
Honors Programs
Ultimate Medical Academy
Clearwater, FL • 06/2008
Associate Of Applied Science:
Medical Insurance Billing
EDUCATION
Epic - Chat Support Representative
Columbus, OH • 09/2024 - Current
Spectrum - Customer Service Representative
Columbus, OH • 10/2019 - 06/2024
I have answered at least 300-400 calls a day regarding customer cable and internet services .
I have problem solved each of those calls, whether it was sending IT to customers homes to fix their cable/internet issues, to as simple as adding or upgrading a customer current internet or cable service! I have made payment on customers pass due amounts on their spectrum services. I have also placed orders such as mobile devices for customers who was having issues placing it their self. I made sure I alway kept a professional manor while dealing with each one of my customers! JCPenney - Customer Service Representative
Columbus, OH • 10/2014 - 09/2019
WORK HISTORY
I have answered over 300 emails a day regarding legal documentation my company has sent out to customers via usps or email.
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I have updated customer personal information such as home address to ensure I have issue they replacement checks to the correct address
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Make sure I document every detail I have done on each customer profile
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Answered at least 300-900 inbound calls to greet and assist customers with various needs and questions regarding their online orders they have place, their perks (rewards for shopping) while remaining professional, empathetic,and actively engaged to make sure the customers has a pleasant experience with me as their agent!
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Resolved customer inquiries, complaints, and issues regarding orders they did not place or refunds they did not receive providing
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insightful solutions such as creating a case for my supervisor to look into and resolve, leading to me following up with customer to confirm that we have fixed they concerns!
Keep a professional,empathetic attitude towards each customer to ensure they feel safe and happy for me to correct any issues or concerns they may have!
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