Recruiter/Talent Acquisition

TOMIKA ROBINSON

**** **** ***** ****** ****** Park, FL 32065 980-***-**** **************@*****.***

OBJECTIVE

I am currently seeking to leverage my expertise and experience within Talent Acquisition to contribute to a dynamic organization’s success. I am eager to re-enter the workforce within the Talent Acquisition space and make an immediate impact in identifying and securing exceptional talent.

EXPERIENCE

Business Manager

Robinson & Robinson Courier and Delivery Service Jacksonville, FL May 2020 - Current

Optimize delivery routes to maximize efficiency and reduce operational costs, ensuring timely and accurate deliveries for all customers

Track and analyzed driver mileage and expenses to maintain accurate reporting, reduce unnecessary costs, and ensure adherence to company policies

Resolve pay discrepancies by conducting detailed research, collaborating with payroll, and communicating resolutions effectively to employees, ensuring accuracy and satisfaction

Analyze operational performance metrics (e.g., on-time delivery rates, route efficiency, customer satisfaction) and implemented strategies to improve overall efficiency and productivity

Ensure full compliance with industry regulations, safety standards, and internal policies, mitigating risks and maintaining operational integrity

Utilize delivery management software and routing tools to streamline processes and improve operational accuracy

Maintain comprehensive records of routes, mileage, expenses, payroll adjustments, and operational performance, ensuring accurate documentation and easy accessibility for audits and reviews

Sr Recruiter – Human Resources

Citibank Jacksonville, FL (Remote) January 2022 – July 2023

Partner with hiring managers and Human Resource partners to manage full-cycle recruitment process (internal/external) including developing job descriptions, sourcing candidates, screening resumes, conducting phone interviews, administering candidate assessments and/or skill-based tests as well as negotiated offers based on market data

Manage recruitment activities on a variety of professional roles across multiple businesses and functions such analysts, issue managers, risk management, customer service, collections and leadership

Facilitate feedback and debrief sessions with key stakeholders to ensure timely production of appropriate documentation and approval to uphold the best candidate experience

Provide reporting; sourcing, recruiting, and market data as needed to support hiring and/or business partners

Appropriately assess risk when business decisions are made, demonstrating consideration for the company’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Ensure all hiring policies and procedures are adhered to and that “best practice” recruitment guidelines are administered throughout the recruitment process

Coach and train new recruiters, and assume informal/formal leadership roles within team

Talent Acquisition Partner – Human Resources

Lending Tree Jacksonville, FL (Remote) May 2021 – November 2021

Partner with hiring managers and HR Business Partners to manage full-cycle recruitment process for internal and external roles, including developing and/or updating job descriptions, sourcing candidates, screening resumes, conducting phone interviews, and negotiating candidate offers

Focus on high volume roles such as collections and customer service along with leadership placements at various levels

Talent Acquisition Consultant – Human Resources

Allstate Charlotte, NC (In Office) - Jacksonville, FL (Remote) November 2011 – May 2021

Successfully consult with hiring managers to determine headcount needs and deployment requirements necessary to build an effective recruitment strategy

Manage recruitment activities for high volume class hiring for customer service representatives, sales representatives, and underwriters (Life, Accident & Health as well as P&C)

Manage recruitment activities on a variety of professional roles across multiple businesses and functions such as risk management, sourcing and procurement, aviation, security, business continuity, high volume customer service and sales, analysts, and leadership at all levels

In depth interviewing experience with Competency Based interviews: both aptitude and behavior interviews, as well as assessing basic technical skills required for the role

Proficient in creating job descriptions, posting jobs and searching for candidates on Job Boards like Dice, Monster, LinkedIn and other Websites like free job sites, TheLadders.com, Indeed etc.

Utilized social media (LinkedIn, Facebook, Special online groups, etc.) to give open positions more exposure and attract passive candidates

Managed Wellbeing Program for site (to include budget as well as coordinating health fairs and other key wellness activities)

Social Outreach Team Member – found potential candidates and current employees via social listening (Twitter, Facebook, Instagram, etc.) responding in the Allstate Employment Branding voice utilizing Sprinkler

EDUCATION

M.B.A., Human Resource Management University of Phoenix, Charlotte, NC

B.A., Psychology Limestone College, Charleston, SC

A.A., Public Service Trident Technical College, Charleston, SC

CERTIFICATIONS

PHR Certification HRCI

SHRM-CP Certification SHRM

TECHNOLOGY

ATS: Workday, SuccessFactors, Taleo, Greenhouse

CRM: SmashFly, Beamery

Audio/Video Interview: Montage

HRIS: SAP, ADP TotalSource

Other HR Platforms: HireRight (Background Screening), Sprinkler (Social Media Listening), EMSI (Market Data)

Contact this candidate