Scrum Master Product Owner

Stephen Dickison 972-***-**** cell • **********@***.*** • LinkedIn Profile

Certified Scrum Master Product Owner Product Manager Business Analyst Versatile Certified SAFe Scrum Master and Product Owner with extensive experience driving successful organizational transformations and leading high-performing agile teams. Demonstrated expertise in maximizing value delivery through strategic alignment, stakeholder engagement, and effective coaching, resulting in 20-30% improvements across key metrics. Deep knowledge of SAFe, Scrum, and Kanban frameworks and a proven track record of implementing cloud-based solutions and managing complex projects exceeding $1M budgets. Strong background in fostering psychological safety and collaborative team cultures while ensuring seamless execution across remote, hybrid, and multinational environments. Areas of Expertise

Strategy and Execution Alignment - Agile Frameworks (SAFe, Scrum, Kanban) - Digital Transformation - Team & Individual Coaching - Efficiency Improvement - SSM 6.0 - Project & Program Management - Lean Portfolio Management - Change Readiness & Management - People Management - Facilitation - SDLC Technical Proficiencies

Project Management & Collaboration: Azure DevOps, Apptio Target Process, SharePoint 2019, Jira, Teams Design & Visualization: Figma, Mural, Visio

CRM & Cloud Platforms: Salesforce, Salesforce Marketing Cloud, Salesforce Experience Cloud, Microsoft Dynamics Office Productivity: Microsoft Office Suite, SharePoint 2019 Key Achievements in Digital Transformation & Agile Leadership

Led multiple Scrum/Kanban teams in Salesforce Marketing Cloud and Experience Cloud implementations, resulting in a 20% increase in team productivity and a 30% improvement in stakeholder satisfaction through transparent communication and regular progress reporting.

Successfully managed legacy system migration to a cloud-based platform within a single PI while achieving 10% cost savings on project budgets exceeding $1M and maintaining high-quality feature delivery.

Enhanced UI/UX delivery efficiency through strategic collaboration with design and marketing teams, resulting in a 30% reduction in delivery time while meeting critical business objectives.

Directed cross-functional teams in API delivery initiatives, achieving 5% performance improvement and elevated client satisfaction through targeted coaching and agile technique implementation.

Transformed operational efficiency by implementing cloud-based strategies and out-of-the-box applications, leading to a 20% improvement in operational efficiency and 15% faster project delivery timelines. Executive Career Progression

First Command Financial Planning, Fort Worth, TX 2007 – 2024 Scrum Master (2018-2024)

Strategic Leader driving excellence across distributed high-velocity Agile teams, consistently exceeding performance benchmarks in remote and hybrid environments, orchestrating customer-centric solutions that elevated satisfaction metrics and deepened client relationships, fostering a culture of radical transparency, collaborative innovation, measured risk-taking, laser focus, and data-driven decision making, while forging strategic partnerships with C-suite stakeholders, division heads and cross-functional teams to accelerate value delivery, optimize KPI achievement and align organizational objectives with market demands.

Led multiple Scrum/Kanban teams (remote/hybrid) to exceed delivery targets for Salesforce Marketing Cloud and Experience Cloud implementations.

Enhanced performance of diverse IT/business teams through targeted coaching, spanning onsite, hybrid, remote, and multinational resources across various employment arrangements.

Fostered a collaborative, solution-focused team culture emphasizing psychological safety and collective problem-solving approaches.

Orchestrated daily Scrum ceremonies and enforced Agile best practices, driving a measurable reduction in product development cycle time

Partnered with Product Owners to optimize backlog prioritization and refinement, ensuring strategic alignment with enterprise objectives and accelerating feature delivery

Established comprehensive flow metrics and performance standards through executive collaboration, implementing measurement framework for 10 delivery teams' maturity and effectiveness

Directed cross-functional API development initiatives, achieving 5% performance improvement and elevated client satisfaction scores

Executed targeted Agile coaching programs across development teams, resulting in a 20% increase in productivity metrics Scrum Master (continued)

Implemented structured stakeholder communication framework and sprint reporting protocols, generating a 30% improvement in stakeholder satisfaction ratings

Maintained rigorous oversight of legal and compliance requirements through systematic stakeholder engagement, ensuring zero compliance violations

Spearheaded requirement refinement sessions and user story workshops, consistently delivering features ahead of scheduled milestones

Executed proactive risk identification and mitigation strategies, maintaining on-time delivery across all project phases

Developed comprehensive sprint metrics and progress reporting framework, establishing clear visibility into project status and outcomes

Instituted systematic impediment removal process, enabling consistent on-time delivery of high-quality deliverables

Created robust risk and dependency management protocols, ensuring proactive identification and resolution of project challenges

Sr. Business Analyst, Project Manager, QA Manager (2007-2018) Served as principal product subject matter expert and strategic liaison between business and IT departments. Orchestrated implementation of cloud-based initiatives to align client objectives with enterprise goals. Directed implementation of mission-critical systems to enhance operational excellence and client satisfaction.

Architected and evangelized comprehensive product vision and strategy, ensuring seamless alignment between business imperatives and IT initiatives for enterprise compensation systems

Spearheaded cross-functional implementation of cloud-based solutions and COTS applications, driving 20% improvement in operational efficiency and client satisfaction metrics

Executed strategic oversight of project portfolios exceeding $1M, delivering a 10% cost reduction while maintaining quality standards and schedule commitments

Instituted robust requirements gathering framework and backlog management protocols, ensuring precise alignment between development deliverables and business objectives

Established a centralized product expertise hub, serving as the primary liaison between development teams and stakeholders for project communications and issue resolution

Orchestrated strategic priority alignment with key stakeholders, achieving a 15% acceleration in project delivery timelines through enhanced coordination

Developed and presented strategic roadmaps to executive leadership, driving critical project decisions and securing stakeholder buy-in

Implemented comprehensive quality assurance protocols, including test plan development, script execution, and defect monitoring to mitigate legal and compliance risks

Established systematic collaboration with legal and compliance teams, ensuring regulatory adherence and achieving successful audit outcomes

Championed innovative problem-solving initiatives between business and IT stakeholders, delivering accelerated project timelines and enhanced client satisfaction metrics Education

University of Central Arkansas, Henderson State University Certifications

SSM 6.0 (SAFe Scrum Master), SP-6 (SAFe Practitioner) Six Sigma Green Belt

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