Office Administrator Human Services
Resume:
MARILYN ANGELA MASSIAH
E-mail: **********@*****.***
PROFESSIONAL PROFILE
Accomplished, skilled and accurate office administrator and human services
manager; proven abilities to execute at an executive level while effectively
managing all essential administrative functions; proficiency in written and verbal
communication, skills acquired from broadcast and print journalism training
with the BBC, London.
Education
University of Phoenix – BS Human Services Management 2013
– AS Mass Communications 2011
Technical Skills
Microsoft Word, Outlook, Excel, PowerPoint, Internet and Intranet
correspondence; Razor’s Edge Database Management; Epic Software;
Typing 60 WPM
1199SEIU Funds, New York, NY 2016- Present
Under a CWE Admin Consultant title, preformed the following duties
at 1199 from 2016-2024:
Resource Specialist – Resource Department
2/2020 – 4/2024
Help members establish their eligibility for training and education benefits
facilitated by the MyTEF database.
Screen members and provide them with information they need to access
healthcare training from HHA, CNA, LPN, RN to PHD level programs.
Assist new members sign up for pre-college training programs like,
phlebotomy/EKG, Billing and Coding, CASAC or HVAC programs.
Enrolled interested members in ESL, GED and Spanish programs
Screened and provided members and outside applicants with information
to access the Employment Center for job opportunities.
Program Assistant Duties– Nursing Department
07/17 – 2/2020
Case-manage and counsel incumbent RN students enrolled in programs,
monitoring their progress through each semester to registration for our
NCLEX-RN preparatory program.
Drove NCLEX-RN preparation numbers up from 10-12 to 35-40 enrolled.
Maintain accurate up to date electronic records in STAR on all members.
Update student records GPA, test scores, graduation status and licensure.
Research and verify in V3 eligibility for nursing students seeking stipend.
Provide excellent customer service, telephone, e-mail or in person,
ensuring members receive timely information about relevant training
opportunities/services.
Contact Hours: Track services in Admissions, Stipend program, Tutoring
and Exit to Employment sessions and submit monthly reports to DPA.
Assistant Program Specialist – HC4 Program (Temp)
10/16 – 6/17
Screened and enrolled eligible members into Lehman College preparatory
programs.
Maintain accurate up to date electronic student records in STAR; track all
activities through each college semester to conclusion.
Update GPA and test scores, register arrears and issue stipends.
Serve as member/student liaison while case managing and problem-
solving member issues, organizing workshops and arranging appropriate
support services.
Site visits to Lehman College to facilitate registration/enrollment for new
and continuing students.
Provide excellent customer service to members ensuring they receive
accurate information about relevant HC4/TA Programs
FEGS/RESCARE New York
10/13 – 6/16
Intake/Membership Coordinator
Enroll new job seekers into Workforce network membership.
Conduct initial assessments to determine customer needs.
Create PR voice messaging and pathways to progress and development.
Data entry and database management in Excel.
Perform Q&A; generate daily performance reports for managerial review.
Arrange training and education activities for eligible candidates.
Provide excellent customer service; dispense relevant information via
telephone, e-mail correspondence and in person.
Using a team-oriented approach, help connect job seekers with
appropriate account managers for job placements in healthcare.
Nathan Cummings Foundation, Brooklyn, New York 02/11– 10/13
Program Administrator
Manage busy office and director’s schedule.
Organize meetings, conferences and social engagements in Outlook.
Generate client correspondence acceptance/rejection letters to grant
seekers
Issue RFP’s and contract applications to potential grant seekers
Develop and maintain relationships with giving agencies
Track status of proposals from grant seekers; organize and maintain grant
submissions in Excel database.
The Riverside Church, New York, New York 4/08 – 12/10
Executive Administrator – Ministry of Education/Children & Families
Managed adult and children’s education programs and represented
department head at meetings and functions.
Received and analyzed various education/event proposals for possible
implementation.
Developed after school programs for children with contractual teachers
and tracked the effectiveness of these programs.
Managed all administrative functions, compiled/maintained committee
rosters/client mailing lists in Excel and Razor’s Edge.
Coordinated, with the Social Justice Unit, special speaking events for local
and international scholars, including one for Noam Chomsky and Bishop
Desmond Tutu managing crowds close to 3,000 people.
Assumed editorial responsibilities for the department’s monthly
educational newsletter, including the management and supervision of staff
and contributors.
ADDITIONAL PROFESSIONAL EXPERIENCE AND ACTIVITIES
Career Journalist and Author of Black Paradox: The Folly Over Skin
Colour –
Released, June 2022
WLIB/WBAI- Radio Station, New York, NY 2003 – Present
Broadcast Host - Freelance
Produce and anchor 2-hr news magazine show for WBAI-99.5 F.M.
Supervise the content; manage schedules for freelance contributors
Efficient commercial voice-over artist
Interview local, elected officials, academics, policy makers, actors and
entertainers.
Freelance Writer/Editor 2003 – Present
Independent columnist contributes “op-ed” pieces to community
newspapers like “Caribbean Life,” “Kaieteur News” and NY Chronicle.
Prepare essays; edit academic work for writers and publication companies.
Transcribe manuscript content from independent writers.
Produce effective resumes, business and personal letters for clients.
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