Customer Service Store Manager

ELVIRA Rivera

******@*****.*** Capable of achieving sales goals as part of a team. Dependable and punctual manager with exceptional skills. Optimize long-term success by effectively balancing targets with resources. Excellent customer service, communication, and listening skills, as well as experience with cash management and point-of-sale systems. Team player who is also a good communicator.

To meet and exceed objectives, you must be well-organized and effective in encouraging employee cooperation and productivity. Customer relations

Team leadership and coaching

Accurate money handling

Opening and closing procedures

Staff management

Training and development

Bank deposit procedures

Goals and performance

Financial operations management

Excellent customer service skills

Excellent customer service skills

Customer-oriented

GED 2003

City of Laredo Community Development Laredo, TX

Store Manager September, 2021 to September, 2022

PLS Check Cashers San Antonio, TX

Manage point-of-sale systems, focusing on accuracy and efficiency. Generated repeat business through excellent customer service. Was in charge of the Store start-up's daily operations, which included staffing and training, compliance, inventory control, and financial functions. Counted cash drawers and made bank deposits

I'm establishing a loyal customer base.

Hired staff members who brought talent, enthusiasm, and experience to an already talented team of by recruiting, interviewing, and hiring them. Outbound Sales Specialist July, 2020 to August, 2021 Spectrum Store San Antonio, TX

Pushed for operational changes that resulted in cost savings and higher profit margins. Had an excellent attendance record and was always on time for work. Answered calls per Timeframe to help customers with their questions and concerns. Assistant Manager September, 2012 to June, 2020

Speedy Cash San Antonio, TX

Interacted with customers to assess their needs and recommend products or services. Manage and track the performance of a specific investment portfolio. Keep track of all transactions on a daily basis and generate invoices and reports for the manager. Instructed team members on how to implement successful operational and sales strategies. Nurtured client relationships in order to gain new clients and increase revenue. Provided excellent customer service in a timely manner. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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