Internal Sales Strategic

SANA MULLA

Bangalore +91-779******* ️ ****.*******@*****.***

PROFESSIONAL SUMMARY

Results-driven professional with 12+ years of expertise in techno-commercial support, strategic sales, and internal sales coordination within the industrial automation and process instrumentation sectors. Adept at customer relationship management (CRM), SAP operations, proposal development, and team leadership. Recognized for process optimization, enhancing client satisfaction, and driving organizational success. Passionate about customer retention, resolving complex issues, and delivering seamless solutions. CORE COMPETENCIES

ü Strong communication & client engagement

ü Proposal management & quotation preparation

ü CRM implementation & process optimization

ü Vendor registration, tender processing and Work Order preparation ü Strong listening and presentation skills

ü Expertise in pneumatic cylinders, valves, actuators, and process instruments (flow, pressure, temperature, and level measurement)

ü Strategic sales coordination & cross-functional collaboration PROFESSIONAL EXPERIENCE

Sr. INTERNAL SALES ENGINEER (TEAM LEAD)

Festo India Pvt. Ltd., Bangalore 2016 – Present

Key Responsibilities:

Customer Management – Indian Market

· Managed key strategic clients

· Served as the single point of contact for technical & commercial matters.

· Ensured seamless order fulfillment, logistics coordination, and customer issue resolution.

· Creating presentations, coordinating with Sales team and Channel partners.

· Conducted client visits to strengthen relationships and optimize processes.

Customer Management – Overseas Market

· Provided technical quotations, freight cost estimation, and SAP-based order processing.

· Coordinated production, logistics, and pre-dispatch documentation for international clients.

· Managed payment follow-ups and new client code creation.

Team Leadership & Service Optimization

· Led & mentored teams to provide ICM services for Southeast Asia & Pacific regions.

· Resolved critical complaints including commercial, logistics, technical, return, and repair issues.

· Spearheaded CRM training for colleagues and optimized departmental processes. Key Achievements:

Optimized department processes, enhancing efficiency and reducing turnaround times.

Conducted CRM training sessions, improving customer engagement strategies.

Recipient of “Best Employee” Award (2017 & 2019) for outstanding performance. SALES COORDINATOR

FluidFlow Tech Controls Pvt. Ltd., Hubli 2013 – 2016 Key Responsibilities:

· Managed sales coordination, quotation preparation, and order processing.

· Ensured compliance with ISO 9001:2008 quality standards.

· Successfully handled vendor registrations for government organisations.

· Processed tenders for government organisations, ensuring accuracy and compliance.

· Conducted customer follow-ups for product updates & requirements.

· Organized post-dispatch feedback sessions for continuous improvement. SALES COORDINATOR

Electronet Equipments Pvt. Ltd., Pune 2012 – 2013 Key Responsibilities:

· Provided technical support, answering FAQs based on product data sheets.

· Prepared quotations & processed orders through ERP software.

· Maintained strong client relationships through proactive communication and follow-ups. EDUCATION

Bachelor of Engineering (Instrumentation & Control) AISSMS IOIT College, Pune University

Year of Passing-2012, First Class with Distinction CERTIFICATIONS

Executive Leadership Certificate – Cornell University

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