Customer Service Store Manager
Resume:
Luzminda
Girard
Contact
*********@*****.***
**** ********* **** *, *******, Texas 76549
Experience
Versatile professional with 25 years of experience in retail management and recreational operations. Proven ability to lead teams, provide excellent customer service, and manage inventory and events efficiently. Skilled in staff supervision, financial accountability, and creating positive experiences for customers and communities. Experienced in both retail store management and organizing outdoor recreational activities. Professional Experience
Assistant Store Manager
Family Dollar Killeen, TX
2020 – 2025
• Provided exceptional service to customers by greeting, assisting, and resolving inquiries in a positive and approachable manner.
• Supervised, trained, and developed Store Associates in operating procedures, customer service standards, and loss prevention measures.
• Ensured the store was clean, organized, and well-stocked to deliver a seamless shopping experience.
• Supported the Store Manager with ordering merchandise, record-keeping, payroll, scheduling, and daily cash register deposits and receipts.
• Unloaded merchandise from delivery trucks, organized stockrooms, and ensured timely restocking of shelves.
• Assumed managerial responsibilities in the absence of the Store Manager, ensuring smooth daily operations and policy compliance.
Recreation Assistant
MWR (Morale, Welfare, and Recreation) Virginia & Texas 2001 – 2020
• Assisted the Facilities Operations Team Leader by completing assigned tasks, adhering to policies, and ensuring high-quality project outcomes.
• Facilitated long-distance trips and organized recreational events, such as triathlons, mountain biking, paintball, and other outdoor activities.
• Opened and closed recreational facilities, ensuring proper security measures were in place.
• Issued and received recreational equipment to authorized users, providing clear instructions on usage and monitoring for proper handling.
• Collected and safeguarded fees, maintained accurate financial records, and completed daily bank deposits.
• Conducted facility surveillance, reporting unusual findings to ensure a safe and secure environment for patrons.
• Arranged furniture and equipment for events of varying sizes, including setting up and removing special decorations.
• Prepared supply and equipment requirement lists for procurement, monitored inventory levels, and ensured the timely replacement of necessary items. Certifications
• CPR (Cardiopulmonary Resuscitation)
Skills
• Facility and Event Management
• Recreational Trip and Event Coordination
• Outdoor Activities Facilitation (Triathlons, Mountain Biking, Paintball)
• Inventory Monitoring and Procurement
• Financial Accountability and Cash Handling
• Customer Service and Communication
• Security and Safety Procedures
• Equipment Maintenance and Usage Instructions
• Customer Service Excellence
• Retail Operations Management
• Staff Supervision and Training
• Inventory Management and Merchandising
• Cash Handling and Reconciliation
• Scheduling and Payroll Management
• Loss Prevention and Security Measures
• Organization and Stockroom Management
• Problem-Solving and Conflict Resolution
• Store Appearance and Maintenance
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