Security Officer with Fire guard license (F-02)

Md Alam Faisal

Jamaica, NY-***** 929-***-**** **********@*****.***

Professional Skills

● Microsoft Office, including Word Marketing and Advertising.

● Communication skills. New product delivery scheduling, Contract negotiations fast learner and

reliable.

● Defined strategy and business plan for digital printing. Organized due diligence in preparation for

sale of the business unit. Member of the Executive Management Team.

● Earned the company exceptional ratings and testimonials from clients.

Work History

Security Officer Building security Systems, 7th avenue, street no: 29, Manhattan, NY. Work station:

Hillside Hotel, 140-17 Jamaica avenue/ Queens Blvd. NY ( currently immigrants shelter)

● Greeting guests, guiding them to reach rooms/suites, directions to lobby, laundry, cafeteria,

Club.

● Enforcing Hotel rules and keeping an eye on specific areas for safety

Security Officer - Mulligan Security LLC. 7Pen plaza, Manhattan - The Roosevelt Hotel, E45, St-45 (5th

avenue) Madison square. New York - July 27, 2023 to Present.

● Greeting guests, guiding them to reach rooms/suites, directions to lobby, laundry, cafeteria,

Club.

● Enforcing Hotel rules and keeping an eye on specific areas for safety

Security Officer - Prosegur Group Service INC. (previously known as Aviation Safeguard) - LaGuardia

Airport, Flushing, NY, Terminal -C - June 14, 2019 to July 13, 2023.

● Escorting and helping customer

● Enforcing airport laws and rules

● Disalarming doors whenever bells go off

Bag Runner/Wheelchair Agent - Euleen America - Terminal - 8, JFK, Intl. Airport, Jamaica, NY - May

2018 to June 2019.

Customer Service Representative/Cashier - Speedway LLC, Springfield, Cambria Heights, Queens,

NY-11411 - from June 2016 to March 2019.

● Operated cash Register and credit card machine to process customer payments

● Greeted customers entering the store to ascertain what each ocustomer requires

● Politely assisted customers in person and over the phone

● Scored in the top 10% of employees in successful resolution of issues

● Managed a wide variety of customer service and administrative tasks to resolve customer issues

quickly and efficiently

● Build long-term customer relationships and advise customers on purchases and promotions.

● Helped drive sales goals and achieve monthly quotas.

● Learned, referenced, and applied product knowledge information and recommended alternative

items if product was out of stock

Customer Service Associate (seasonal and part time) - Macy's - Roosevelt Field Garden City, 630 Old

County Road, Long Island 11530 - October 2017 to December 2017

Executive Marketer - Signage - Dhaka, Bangladesh (Dhaka, Bangladesh a renowned digital printing

Company of Bangladesh) - July 1997 to April 2016.

Education

● Bachelor of Commerce: 1983 University of Chittagong, Chittagong Division, Bangladesh.

● Additional: Obtained security guard license of 8 hours and 16 hours OJT both from New York

State Department of State. (Updated annual training completed for 8 hours)

Validity till :11/30/2026

Obtained Fire guard license (F-02)from Department of FDNY Headquarter, New York for

work in the NYC shelters .

Validity till: 06/25/2027

Languages

English, Bengali (native), and Hindi (intermediate).

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