Project Manager Management
Resume:
La Toya Wimbush
Jackson, GA
*************@*****.***
http://linkedin.com/in/la-toya-wimbush-165789b5
Strategic leader with extensive experience creating change, enhancing culture, organizational development, diversity & inclusion, training, and project management for private, non-profit, & public sector organizations ranging in size from 250 to 140,000+ employees. An accomplished trailblazer with a proven track record of utilizing excellent interpersonal, communication, and critical thinking to provide strategic direction, award-winning program evaluation, and demonstrated improvement of organizational effectiveness
Experience
JAN 2020 – JUNE 2024
Project Manager, Senior HR Consultant / GA Department of Labor, Atlanta, Georgia
Revised internal processes for payroll & compensation, increased overall efficiency by 80%
Automated New Hire Orientation by successfully converting the manual onboarding process to 100% full automation & decreased overall onboarding time by 75%. Successfully automated manual HR processes improving efficiency & effectiveness by 90% with 100% agency adaptation. Simplified, redesigned, and reintroduced the Performance Management process as a more adaptive and proficient tool for leadership
Developed and implemented a COVID-19 emergency response plan for the agency of 1000+ employees by facilitating a new business plan to adapt to the national crisis during historical customer volumes. Achieved 100% project milestones & delivered results exceeding expectations
Designed and implemented organizational change that effectively transitioned 98% of the agency workforce to remote work during pandemic
Redesigned, launched, and delivered in-person and virtual training/coaching on Performance Management to 160 leadership staff. Cut organizational cost by 100% and eliminated one year delay program launch
APRIL 2018 – APRIL 2019
Organizational Development & Training Manager / GA Department of Revenue, Atlanta, Georgia
Redesigned custom training curriculum for Advanced Leadership Program (ALP), Director level & above, by creating a consistent employee experience that increased employee performance by 17% after the first quarter. Developed engaging curriculums for annual mandatory training courses, increased completion rate by 35% at onset
Evaluated agency Mentoring Program; redesigned to improve overall effectiveness, increased participation by 32%. Elevated total Rewards & Recognition programs, increased employee satisfaction with the development of automated peer-to-peer recognition, & increased morale by 45%
Developed & implemented self-study courses that increased internal applicants by 33% and decreased turnover by 2% by increasing the pool of eligible internal workforce applicants
Developed webinars, improved leadership engagement, & streamlined internal website communications. Increased leader engagement and participation by 32%
Facilitated Employee Engagement by maintaining budget, vendor relations, and creating a culture of unity. Increased employee engagement program activity by 40%
MARCH 2015 – APRIL 2018
Benefits Program Management Consultant / GA Department of Administrative Services, Atlanta, Georgia
Managed State Charitable Contributions Program (SCCP) for 140,000+ employees, overseeing $2 million in charitable contributions through fundraising, resulting in a 4% reduction in administrative costs through improved processes. Led contract negotiations which resulted in 200% cost savings for the program
Increased agency participation by 68% by identifying process improvements, performance gaps & implementing solutions that enhanced organizational effectiveness
Enhanced results by increasing overall state entity participation by 40% year-over-year netting difference of more than $450k annually
Proven successful campaign reconciliation results as subject matter expert with 98% fulfillment of campaign pledges
Developed & implemented the first statewide purchasing program on target with a 67% first-year utilization rate, gaining buy-in through effective communications with state Senators, Agency Heads & Vendor CEO
APRIL 2012 – MARCH 2015
Field Operations Assistant Manager / GA Department of Driver Services, Conyers, Georgia
Drove daily performance of 26 contact center agents in support of 65 customer service centers; developed strategic plan to correct inconsistencies & exceeded quota. Improved performance by 48% within the first quarter
Demonstrated exceptional leadership skills by effectively organizing and coordinating cross-functional teams, met & exceeded 100% of established goals and quotas for three quarters consistently
Led agency campaign for State Charitable Contributions Program (SCCP), producing more than 35k dollars & doubling agency goal by motivating more than 980 employees, increased previous years’ participation by 300%
Promoted from Center Manager to Assistant Field Operations Manager within eleven months of hire
Commissioner’s Stitch Award recipient – March 2015
Center Manager / GA Department of Driver Services, Multiple Locations, Georgia
Led team of 90 employees at multiple customer service centers to excellence by improving customer satisfaction, elevating team performance, and delivering exceptional service to the public regarding Georgia driving laws, policies, issuance, and reinstatements
Met and exceeded performance target 100% of the entire duration of role
Demonstrated strong leadership skills by effectively coordinating cross-functional teams that improved customer wait times by 65% as the largest centers in the state
Delivered exceptional consultation that successfully revitalized, finalized, & implemented critical project DDS Online Application; resulting in completion after more than 5 years of dormancy. Received top honors & Technology Award for innovation
Increased employee morale 100% by building unity & trust, leading by example, and implementing rewards & recognition programs
MARCH 2005– OCTOBER 2011
Dedicated Service Director / Bank of America, Atlanta, Georgia
Trusted corporate liaison to private clients of Large Corporate Treasury services with demonstrated success in fostering relationships via planning & project management for a full range of client service channels using a six-sigma methodology
Exceeded quarterly client delight target for consecutive 2 years as a top corporate leader
Assistant Banking Center Manager / Bank of America, Morrow, Georgia
Led a team of 16 associates in banking center daily operations, ensuring compliance and adherence to policies and control reviews
Traveled to regional banking centers as Risk Management Champion, conducting operations audits and teaching proper processes and procedures while mitigating risk, increased audit scores by 80%
Senior Personal Banker / Bank of America, Peachtree City, Georgia
Met & exceeded quarterly goals as a top-performing sales associate, generated revenue of more than 4 million quarterly
SKILLS
Leadership • Rewards & Recognition • Policy • Diversity, Equity & Inclusion • Conflict Management • Data analytics • Quality Assurance • Budget • Vendor Management • Root cause analysis • Charitable Giving • Performance Management • Effective Communication • Excellent Interpersonal • Staff Development • Fund Development • Employee Engagement • Leadership Development • Cross-Culture Awareness • Program Evaluation & Design • Fundraising
Education
Master of Business Administration/Georgia State University, Atlanta, Georgia
Master of Health Administration/Georgia State University, Atlanta, Georgia
Bachelor of Science, Psychology/Georgia State University, Atlanta, Georgia
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