Project Manager Business Analyst managed a branch for us trust in nyc
Resume:
Francine Accardi **********@*****.***
Netcong, NJ 07857
Technology Project Manager
Summary:
Solutions driven, detailed oriented, Technology Professional, Project Manager and Business Analyst with twenty-five years of experience working across functional teams in the data analysis, IT system analysis, Business development, Operations upgrades, mergers and acquisitions, and delivery of process innovations driving the attainment of business goals.
Skills:
-Project Management Methodologies: Systems Infrastructure Life Cycle (SILC), Software Development Life Cycle (SDLC), Project Management Life Cycle (PMLC),Agile/Scrum and Waterfall project methodologies.
-Technology Project Management Skills: Managing creation of business requirements and documenting procedures, user training, data analytics, test plan creation, UAT testing, implementation. Creation of process workflows for as is and to-be processes. Regulatory tracking and reporting for technology.
-Technology Procurement: secure and obtain SOWs for software & hardware.
-P&L Experience: Extensive experience with CAPEX/OPEX expenditures. Extensive experience with Clarity for project financial tracking for project budgeting, forecasting and managing resources.
-Project Mgt Technology: Administration for project tracking methodologies and document collaboration.
-Microsoft Suite: Excel (Pivot Tables), Word, PowerPoint.
-Certifications: Six Sigma Green Belt Certification; RPA-Automation Anywhere certification as business analyst and project manager, .bank management certification, additional RPA Kore. ai- NLP –Natural Language
-Retail Sales-managed store opening and closing, customer service, balancing out cash draw
Industries:
Financial service banking, business services: branch operations manager, commercial loan operations manager, business solutions, disaster recovery manager, facility manager, pharmaceutical
Experience:
Technical Business Analyst-Client Novartis, E. Hanover, NJ August-2023- August 2024
Luxoft USA Inc. NYC, 10020
Managed projects in Compliance Risk Training Department. Maintained training courses for Novartis user population. Created course criteria, managed cost center updates, managed monthly Course Owner Management- reporting status completions. Managed user access, managed yearly Government report to document 100% of user training. Managed working with Technical support and development to maintain applications to document user training records.
Sabbatical - health home care November 2022- May 2023
-Family leave to care for a sick family member
Technical IT Business Analyst-Fiserv Client March 2022- October 2022
Intellect Group 555 North Point Center, E Alpharetta, GA, 30022
-Managed projects for Bank clients, to upgrade ACH and SWIFT payment processing applications for integration to EPP payment system. Improved business direction by prioritizing customer’s requirements and implementing changes based on collected feedback.
Technical Business Analyst- Pfizer Client October 2021 December2021
Atlas LLC 400 Connell Dr, Berkley Heights, NJ 07922
-Managed financial project with Pfizer Digital Project Team to identify efficiencies to streamline procedures and processes to be consistent with the Organization’s financial budget standards and reporting processes. Training of PMs and BAs to ensure proper procedures were utilized to track project financials in the agreed upon financial management tool.
Technical IT Business Analyst- Pfizer Client January 2021 - April 2021
Deloitte LLP, Parsippany, NJ 07054
-Technical IT Business Analyst managed project in accordance with the PMO and SDLC and Agile/Jira project methodologies. Developed over 150 pharma conversational UI flows utilizing RPA-Kor.ai technical-BOT- NLP–Natural Language technology. Coordinated product development, testing, Implementation, training and procedures.
Technical IT Business Analyst –Moody’s- Client February 2020 -June 2020
NCS Technologies, Piscataway, NJ, 08854
-Certified as a Business analyst and project manager in RPA-Anywhere software, utilizing Moody’s recorded requirement sessions to create a detailed Project Definition Document (PDD) document to create automated BOT-RPA product reports. Coordinated product development, testing, Implementation, training and procedures.
Technical IT Business Analyst September 2019 - November 2019
Micro Strategies, Inc, Parsippany, NJ
-Managed projects in accordance with Agile/Sprint methodologies. Managed the daily interaction of Agile sprint stand-up meetings with team members and clients to collaborate project requirements and document user stories via a Jira templates. This resulted in the creation of user requirement verification, design, development and UAT testing for project product releases. In addition, automated product reports and web based client inquiries were created utilizing various data analytics. Worked with procurement to purchase software application securing SOWs and invoice processing through Ariba..
Technical IT Business Analyst-Alcon Client
Novartis, E. Hanover, NJ September 2018 - April 2019
-Managed Pharma portfolio project in accordance with the PMO and SDLC project methodologies and industry standards. Successfully managed project as part of a PMO merger and acquisition divestiture team to transition 317 Commercial system functions from the Novartis server to the Alcon server. Managed PM tasks in their entirety from the project charter documentation to post-implementation. Management of task schedules, delivery, vendor management, testing, issue resolution, retraining of outsourced resources, utilized change management processes, financial tracking and reconciliation on Clarity. Worked with procurement to purchase vendor software applicatiosn securing SOWs and invoice processing through Ariba..
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Project Manager Technical /IT Business Analyst April 2016- Jan 2018
MetLife Insurance Company, Clarks Summit, Pa
-Project manager lead responsible for coordination project kick-offs, work plans, staffing for each phase of project, and arrange for recruitment or assignment of project personnel. Utilized analysis of process improvements and creation of workflows to streamline procedures and gain efficiencies. Use of data analytics to determine the production and resource saves realized to obtain project budgetary approvals. Intake coordinator, ensuring new project intakes are properly estimated and approved for IVR, Sales Force and Met Care teams by Sr. Business Managers. Managed production break/fix projects for various MetLife IVR and recording applications. Utilized Clarity and Ariba applications to track project financial forecasting, project actuals and monthly budget report reconciliation. Interacted with Procurement to secure and obtain SOWs from software vendors.
Project Manager, SR Project IT Business Analyst-Vice President September 1994 March 2015
Bank of America, Scranton, PA
-Production support manager liaising between IT programming and line of businesses to obtain user requirements to resolve break/fix issues and implement enhancement initiatives for the mainframe Letter of Credit system.
-Managed the Financial Control unit team of 10 associates for daily and monthly reconciliation for internal and external reporting for a $35 billion liability portfolio. Implemented an automated proof process that resulted in FTE and production hour saves of 75%.
-Managed a virtual Global Business Continuity Unit for adherence to bank disaster recovery planning, testing and reporting. Implemented a Global virtual disaster recovery plan.
-Managed numerous cross functional Global projects as project manager and performing as technical business analyst that required interaction with all Bank upstream and downstream applications.
- Managed a team of 50-100 internal and external resources for all major bank end to end mergers, acquisitions and divestitures
-Managed a team of 20 associated to implement upgrades to the Bank Credit applications ( i.e AFS, ACBS, Loan IQ) for functional data mapping, gap analysis, data analytics, functional design, testing, financial balancing with internal and external resources.
-Managed various projects for global facility infrastructure upgrades and closures with property management across the Global Letter of Credit footprint. Utilized Six Sigma Greenbelt analytic methodologies for a project team of 20 associates to reduce occupancy costs in the Trade Operations disaste rrecovery sites. Worked with procurement to purchase software applications and equipment securing SOWs and invoice processing through Ariba.. Resulted in two site closures and three site consolidations realizing an annual cost save of $254K.
-Managed a client facing project team of 25 associates to transition Trade Ops from an existing client front-end website based system to a new front-end system named Trade-Pro for more than 1000 clients. Responsibilities included managing infrastructure IT tech teams, web site design, development, testing, procedure documentation, client training and implementation of a new client web based front end.
-Managed the design and improvement of the Global Trade Ops key management metric reporting by utilizing employee performance reviews and system transaction volume data analytics to realize budgetary and production processing saves of 85%.
-Managed a team of 10 associates in the Document Imaging and Receipt & Distribution units for payment receipt and imaging into the mainframe system utilizing Filenet and Kofax applications to process client payments. Worked with procurement to purchase software applications and hardware securing SOWs and invoice processing through Ariba.
-Managed a project with a team 50 associates utilizing Swift Message process to implement the FX payment function from the manual legacy Letter of Credit system to the Global SWIFT FX application and bring the function within Regulatory Compliance specifications.
Commercial Loan Manager/Project Manager September 1981-January 1990
US Trust Company, New York City, NY
-Project Manager/Business analyst-Managed a project to upgrade a manual loan processing system to an automated commercial loan system, developed a payment processing application.
-Managed Commercial Loan Operation for daily loan processing and reconciliation reporting, loan agreements and collateral agreements, DTC investment reporting
-Branch as Operation Officer responsible, commercial loan processing, teller and platform functions. Worked with procurement to purchase software applications and hardware securing SOWs and invoice processing through Ariba..
Certifications
BA American Banking Association- Business Bank Management- 1985
Six Sigma Certification-2006
BA- Automation AnywhereCertification-2020
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